Reviews, Sales, and Service Ratings for
IMG

Given the volume of claims and other questions, I guess the response was acceptable. Still waiting to see how my claim is handled. I was unable to find a form on the web site to initiate the claim. I sent email to the address I had and received a reply with a link to the claim form in about a week. Before that, I used a chat to get the link. It is clear that they want to slow down the process.

James, thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

Customer service related that a claim takes approximately four weeks to complete.

Cancelled trip due to Covid-19. Contacted insurance company directly and they refunded premium back to credit card.

Teresa, thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

My cruise was cancelled by the cruise line. No we didn’t go. I emailed them to see if I could get a credit towards my next cruise but I did not get an answer.

Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

In fact, this trip was cancelled (by me) only days before departure (thank goodness!).  I was very pleased that I was able to get a rapid and full refund on my cost of the insurance under the circumstances. The person I spoke to was extremely helpful, knowledgeable and pleasant.

I provide this as information for you, not to publish as a review.

Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

I had a very positive experience working with ITravelInsured prior to purchasing the policy. The agent was informative and responsive, answering questions fully and spending as much time with me as I needed. I decided to purchase the Travel SE plan. My trip was interrupted after one day because of travel advisory to return home and other factors. After returning home, I contacted ITravelInsured to inquire about the claim process. I talked with an agent, Todd, who was pleasant, informative, and answered my questions. He even called back after hours. At this point, I am highly satisfied with the experience. At this point I am waiting to hear about the claim determination.

When I contacted them pre trip departure to increase the amount to be insured, I was told that I had to put in the request via email I have never had to do so with other travel insurance companies before. Since I was leaving within the week for our trip, I was concerned that the request would not be honored before our departure. After another phone call it was expedited,, still by email. I find this approach less efficient that making changes over the phone.

I will be filing a claim and have notified them by email and I will be submitting the claim by mail with supporting documents. I hope that it all goes smoothly.

Carol, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

My first contact was when my port of departure was changed and needed to find out what was covered only to have their computers were down. My second contact was when I was stuck in Singapore and was unable to find out what itravelinsured needed due to their computers still down.

Have filed a claim and I'll see what they say they will cover.

Squaremouth is the only website I use to purchase travel insurance. In this case; due to the CoronaVirus - the trip never happened. Since there wasn't a loss there was not a need to make a claim. I contacted iTravelInsured and they refunded the entire cost of the policy since the trip didn't happen.

Our trip had to be cancelled do to military orders for our son. I filed a claim on 3/19. As of now I have not received even an acknowledgement that the claim was received.