Reviews, Sales, and Service Ratings for
IMG

Our cruise was cancelled by the cruise line due to ship problems.
I called customer service to request changing the policy date to Feb. 29th.
They said to email my request to service@itravelinsured, which I have done ....twice, with no response.
I called again, they said all the computers are down and to call back another day.
Tried again another day, with no answer.

So no, not happy.

I was able to change the date of my travel easily with no extra cost.

I cannot file a claim because it is impossible to get ahold of the insurance company. I am told by automated response there is a computer issue and to call back. This has been going on for over 10 days.

ItravelInsured has all computer systems down, - except sales - no claims support and no ability to submit a claim at this time - via phone or online.
They are a pure scam as far as I can tell.
We are appalled!

The available doctors were really limited. I would not recommend this, since it was virtually useless, at least in Poland.

The trip cancellation policy worked as stated.

Great Place to Buy Travel Insurance. I highly recommend that all do so.

I couldn't find the insurance verification cards like we had had last year. I emailed Customer service over a week before we left. As it got nearer, I still had no answer so I called. I was told your company never has insurance verification cards. I still had mine from last year I could see you had them. I FINALLY got an email answering my question while we were gone on our cruise. It told me, yes, there were insurance verification cards and where to find them. A little late. Also frustrating to be given two different answers.

The process to increase the amount of insurance purchased is ridiculous. You must begin the planning of a ski trip in, roughly, July. It's impossible to know the total cost (for instance lift ticket prices aren't published until the fall). If you do not insure the trip within a given number of days of the initial charge, you lose some travel insurance benefits, and so you must estimate the trip cost - but if your estimate is higher than the total cost, that excess premium is lost forever. And so you insure an amount slightly less than what you expect to be the total, so as to not lose excess premium.

As the total becomes more clear in the fall, you set about to bring the total insured amount in line with what will be the total cost, as that amount becomes determinable. But that increase must be accomplished within 24 hours of the trip cost exceeding the insured amount or you lose benefits.

As the purchase of the travel insurance is so seamless, you would expect the purchase of the additional insurance to be similar? It is ridiculously complicated and slow. First contact customer service to tell them. Then wait days to hear back from some person that you can increase the amount. Then contact customer service again and tell them that I received the "Mother may I' response. Then wait a few more days for the purchase to actually occur and generate a credit card hit for the purchase of the additional insurance to actually occur. If you are not working about two weeks out, you will be jammed between the need to make a purchase for the trip, and the ridiculous delay in the ability to increase the insured amount, and the loss of travel insurance benefits. Fortunately I work about two weeks out.

Is this a scam? That I can make the initial purchase of the insurance in about 10 minutes but it takes closer to two weeks to increase the amount of the insurance? Is the plan to make me lose benefits?

Only the gods likely know the difficulty of adding a traveler... We had friends join us, as determined after the initial purchase. After experiencing the difficulty in increasing the insured amount, I had them obtain their own insurance. So you lost that business...

And you have most likely lost all future business with me. This year was a little more than 3 grand in premiums.

Customer service agent was not very helpful and was very curt answering my questions. My travel zone was not save to travel (P.R. right in the middle of the 6.0 hurricane) and he just didn’t seem to care or wanted to assist.