Sales & Service Data

TOTAL SALES
15,927
Since 2004
MONTHLY SALES
658
Average Monthly Sales Since 2004
REVIEWS
574
Since 2004
Overall Rating
4.35 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

15,927
policies sold

0.5%
negative reviews

0.5% (75) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    326
  • 4 stars
    124
  • 3 stars
    49
  • 2 stars
    13
  • 1 star  
    19
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

iTravelInsured Reviews


  • Overall Rating 4 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    easy, user-friendly on-line application. helpful customer service answered my questions in fast and efficiently.

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    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Why I am rating customer servic low is not that the person was lacking but that the policy did not provide moving my existing 1 week policy(postponded because of Hurricane Sandy) to the week provided by my travel agent as a replacement for our cancelled flight. Yet I had no claim????

    During Trip
    did not use

    Claim Process
    no claim

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    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    No specific comments about setting pre-trip insurance aside from noting the online process was úser friendly'- premium payment & policy confirmation promptly processed.

    During Trip
    Currently not in a position to publicly/privately make comment on the service and reliability of insurance carrier - a small claim is to be submitted and I will readily comment after processing of this. (1st claim in 14 prior o/seas trips)

    Claim Process
    am awaiting directions on how to lodge claim. Email request send - I will wait a further 7 days before approaching 'redress'from other sources.

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    1 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    we placed a claim for delayed baggage on our arrival in the UK on April 26th, emailed all supporting documents and to date have received only the automated response to say received. I have called twice and been told someone will call me back, very un-impressed with the carier thus far

    Claim Process
    still awaiting a response re the claim

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    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called the carrier to make a change on the policy information and received a voicemail. I didn't receive a call back before I had to travel, so the change wasn't made. The documentation arrived by email in a timely manner and by mail while I was on vacation.

    During Trip
    No claims were made.

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    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    was not able to get thru to talk to the rep as I had a few questions

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    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    I am in the process of submitting a claim. My trip to Myanmar was canceled due to illness just the day before I was to depart. I can provide more information after the claim is processed. I cannot comment on a rating for iTravel Insured until the claim is processed. I cannot submit this e form unless I tick the stars above, thus I have rated them all three though I cannot actually rate them/. This is a problem with this questionaire. I would not use these stars as a definitive rating!!!

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    I had no need to be in touch with the insurance company.

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I did not make a claim so I'm unable to rate the insurance provider's performance during and after my trip.

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Execellent insurance experience we didn't need to submit a claim and the vacation was fabulous, but the ease with quote and purchasing was fantastic and I will definitely be using your company again...

    During Trip
    Awesome

    Claim Process
    I did not submit a claim

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    1 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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