Overall Rating

0.3% (183) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1130
4 stars

352
3 stars

183
2 stars

73
1 star

110

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

56,227

MONTHLY SALES

2480

REVIEWS

1,894

Overall Rating

Customer Reviews for IMG

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

1,894 Reviews Since 2005
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Filed claim

Rating 5 out of 5

Policy:
iTravelInsured Travel Lite

Review Received:
November 13, 2019

Nancy from ID Verified Squaremouth Customer

I have the policy but have not interacted with them except when I first purchased the policy.
I have downloaded the claim forms and am getting ready to submit them.

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel LX

Review Received:
November 11, 2019

Carol from AR Verified Squaremouth Customer

When I called them from Mexico, they were polite and sent me the claim form almost immediately. I was on hold for a bit, though, but not too bad.

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1 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel LX

Review Received:
November 8, 2019

Doris from NJ Verified Squaremouth Customer

I am waiting for review of my claim. They responded quickly to my claim to say they are reviewing it.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
November 5, 2019

Linda from CA Verified Squaremouth Customer

The claim process went smoothly. Some required items seemed unnecessary or redundant. Took a great deal of time on my part but I am a very detailed person and didn't want to be incomplete and then play claims ping pong match. Once I sent in paperwork, my claim was settled within 60 days or so. They had everything they needed and gave me what I asked for. I will use them again for sure.

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3 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
Patriot International

Review Received:
November 3, 2019

James from Costa Rica Verified Squaremouth Customer

So far, it has been fine.

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5 out of 8 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel LX

Review Received:
October 31, 2019

Raymond from CA Verified Squaremouth Customer

Claim was approved 15 days after submission, as initially stated. Payment was one week later. Amount of time seems reasonable.

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4 out of 4 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
October 30, 2019

Ivan from IN Verified Squaremouth Customer

No interaction before the trip....called with the question after we arrived...the answer was satisfactory. No other experience so far.

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0 out of 0 people found this review helpful

Rating 1 out of 5

Policy:
iTravelInsured Travel LX

Review Received:
October 26, 2019

Dorothy from CA Verified Squaremouth Customer

I filed a claim on 4 Sept. And will never purchase insurance from this company. They have not completed fulfilling my claim. I faxed info they requested six times, they stated they never received it. Finally sent the info by mail requesting a signature upon its receipt.

My friend also had problems with them and will never purchase from them again.

Response From:

IMG:
Becky

Response Received:
October 28, 2019

It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

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6 out of 6 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
October 24, 2019

Sylvia from HI Verified Squaremouth Customer

I was very happy with this Insurance company for my flight from Honolulu to Africa. I will definitely use them again!

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
October 23, 2019

William from MI Verified Squaremouth Customer

This was a good experience and provided peace of mind.