Reviews, Sales, and Service Ratings for
IMG

They were polite and efficient. However I learned that adding additonal travel insurance coverage would be quite costly. My travel plans changed as we added an additional country and destinations. It was more economical to go with a different carrier.

My initial visit to your site, I was very impressed with the numerous items which I could receive coverage for, as well as the cost comparisions of other travel insurance carriers. I felt that I made an informed decision regarding my travel insurance coverage.

I felt very confident purchasing and was certain that if I needed to use the service it would be good

Thanks to squaremouth
for providing the insurance.

The claim we submitted has been there nearly a month and we have not gotten anything but a single email saying they got it. Despite numerous calls to their customer service, who are always nice, we cannot get any updates on it. This is a lot of money at stake and very frustrating. We were not able to go on our trip due to an injury

I had no issues or problems with this

My wife developed cancer and we had to cancel 6 months before the trip. We filed the claim on March 11 and did not receive payment until August 18. I had to call twice to get things moving ( a document request had been lost at the company) and get an update. Eventually, they paid in full.

This was generally a good experience. I'm a repeat customer, and I will be back again.
But there is a certain lack of clarity about the policy itself. There was a kind of pre-claim procedure that sounded like a way to avoid immediate payment for a claim. This was not, of course, made clear in the pre-purchase information.

As I say, I'll be back, but next time, I'll be asking questions about this.

My claim for a trip cancellation has not yet been processed. I had submitted required documentation earlier but recently received an email stating that more verification of payment of travel costs was needed (even though I had submitted invoices from the travel company showing my payments). I sent in more verification of the travel costs, mailing them in yesterday (September 13, 2019) and now am waiting to learn of the result of my claim.

Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

We will need to file a claim as soon as I get my credit card statement so that I can make a copy as proof of payment to submit get mr claim started.

The claim settlement process is VERY VERY slow. I filed on a Cancel for any Reason policy over a month ago. I still do not have my refund.
It should not take this long to get less then $200.00 back. Very little communication about the status of the claim. They should be able to much better then this.