Sales & Service Data

TOTAL SALES
11,726
Since 2004
MONTHLY SALES
23
Average Monthly Sales Since 2004
REVIEWS
525
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,726
policies sold

0.6%
negative reviews

0.6% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    301
  • 4 stars
    112
  • 3 stars
    45
  • 2 stars
    9
  • 1 star  
    15
Top Providers
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4.55/5
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4.54/5
Travelex
4.45/5

iTravelInsured Reviews


  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I chose this insurance company,I believe in 2008 as no one else would give me insurance for my husband who has a very bad heart. He has only 20% of his heart that functions and has a pacemaker and defibulator otherwise he is a very healthy man and walks 3.5 miles everyday in 1 hr and 10 min. This insurance has enabled us to continue travelling with a piece of mind. It also is very reasonable. I really can't say enough good about this company both for the professionalism of the staff and the wonderful; service that they provide.

    I do recommend this company and provide them with the contact information on a regular basis.

    I personally wouldn't consider using any other insurance provider.

    I would like to thank you for providing this service for people with pre-existing conditions

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Easy, convenient, affordable

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    CUSTOMER SERVICE WAS EXCELLENT AND POLITE
    THANK YOU FOR YOUR HELP
    I AM WAITING FOR RESPOND TO MY CLAIM THAS WAS RECEIVED LAST DEC 31,2014
    YOU TOLD ME 3 WEEKS FOR A RESPONSE

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Your person was very helpful and efficient when I called with questions.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Successful, routine

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    When I had questions they were very helpful.. I keep using square mouth because of that. Also it's easy to compare.
    Had 2 claims that were handled very well. Thanks

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    we had to cancel our trip and sent in claim paperwork. we have not heard anything yet, so I can't really rate that process.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    The price was very reasonable and covered what was necessary for me.

    I liked the fact that, had I chosen to do so, I could cancel right up to the day of travel and receive a full refund.

    I have already recommended this site to at least one other person.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I usually buy one-way tickets to choose my return when I'm more sure of the date. To get a policy that can be extended was extremely expensive, and I had to choose a policy that couldn't be extended.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    everything went as planed

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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