Sales & Service Data

TOTAL SALES
11,726
Since 2004
MONTHLY SALES
23
Average Monthly Sales Since 2004
REVIEWS
525
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,726
policies sold

0.6%
negative reviews

0.6% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    301
  • 4 stars
    112
  • 3 stars
    45
  • 2 stars
    9
  • 1 star  
    15
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

iTravelInsured Reviews


  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Great service and very helpful staff. I have used your company several times and referred many other people.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    I think your travel insurance is very good and have recommended my friend, Marilyn Selby, to buy her travel insurance from you in the future. Will recommend more people to you.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Only thing that I dislike is how there has been no contact since I filed my claim and I know they received it

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    thank you as having the insurance helped give me peace of mind.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Through SquareMouth, I've booked three policies with iTravelInsured. On one, I had to make a claim (death of my father). I am a co-owner of a business and I always need a travel policy that provides coverage if I have to cancel due to work reasons. iTravelInsured seems to be the only(?) carrier that provides such coverage to those that own a business.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    called itravelnsured left a message did not get a call back. called squaremouth matter solved in 2 min.Thank you Squaremouth.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    This is the third time I have purchased your product. I have not yet made a claim and hope not to in my future travels. The purchase experience was painless and I intend to use your service in the future. The reason I gave 4 star rating is that without making a claim I have no knowledge as to the service level in making a claim or during an emergency.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    This is my second year that I purchase a travel insurance through this company and I love it. This year, I didn't have any claim, but last year I had a claim and it was paid.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    It was priced well, the representative were easy to cmumicate with and friendly. I will recommend this policy to others and use it again.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I called customer service on the day when I purchased the insurance in order to make some minor changes. They said that I would get the corrected version of the contract in a few days, but I never did. It had been over a month!

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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