Through SquareMouth, I've booked three policies with iTravelInsured. On one, I had to make a claim (death of my father). I am a co-owner of a business and I always need a travel policy that provides coverage if I have to cancel due to work reasons. iTravelInsured seems to be the only(?) carrier that provides such coverage to those that own a business.
called itravelnsured left a message did not get a call back. called squaremouth matter solved in 2 min.Thank you Squaremouth.
This is the third time I have purchased your product. I have not yet made a claim and hope not to in my future travels. The purchase experience was painless and I intend to use your service in the future. The reason I gave 4 star rating is that without making a claim I have no knowledge as to the service level in making a claim or during an emergency.
This is my second year that I purchase a travel insurance through this company and I love it. This year, I didn't have any claim, but last year I had a claim and it was paid.
It was priced well, the representative were easy to cmumicate with and friendly. I will recommend this policy to others and use it again.
I called customer service on the day when I purchased the insurance in order to make some minor changes. They said that I would get the corrected version of the contract in a few days, but I never did. It had been over a month!
I have heard nothing regarding my claim that was put in over a week ago not even acknowledgement that it is been addressed
I would have expected a faster feedback I am not satisfied as of now
I liked the ease of using the site, affordable plan options, along with the ability to compare various plans side by side. Also, the obvious peace of mind knowing we are covered in the event of an unexpected cancellation for a variety of reasons.
I was unable to complete my trip to Mexico on 4 June 2014 due to being hospitalized in Cuenca, Ecuador, just days before I even left home. Thanks to kind assistance of Customer Service Dept. of www.itravelinsured.com, I was shown how to file a claim for trip cancellation.
I await the results of my claim.
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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