Sales & Service Data

TOTAL SALES
11,726
Since 2004
MONTHLY SALES
23
Average Monthly Sales Since 2004
REVIEWS
525
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,726
policies sold

0.6%
negative reviews

0.6% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    301
  • 4 stars
    112
  • 3 stars
    45
  • 2 stars
    9
  • 1 star  
    15
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4.55/5
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4.54/5
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4.45/5

iTravelInsured Reviews


  • Overall Rating 3 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I have heard nothing regarding my claim that was put in over a week ago not even acknowledgement that it is been addressed
    I would have expected a faster feedback I am not satisfied as of now

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    I liked the ease of using the site, affordable plan options, along with the ability to compare various plans side by side. Also, the obvious peace of mind knowing we are covered in the event of an unexpected cancellation for a variety of reasons.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Good experience!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    I was unable to complete my trip to Mexico on 4 June 2014 due to being hospitalized in Cuenca, Ecuador, just days before I even left home. Thanks to kind assistance of Customer Service Dept. of www.itravelinsured.com, I was shown how to file a claim for trip cancellation.
    I await the results of my claim.
    regina potenza

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase. Made me feel more safe on my trip as my father is terminally ill.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    I was glad not to have to use the insurance, but it did give me piece of mind.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    No claim was submitted.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    N/A

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    The process to purchase a policy is straightforward. I appreciated the one-page summary of the policy with contact information for our travel. Fortunately, we did not need to file a claim. We cannot comment on making a claim. We chose this company because it was one of the few available for US citizens living abroad.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Simple, price effective, good ensurance knowing that the coverage is there

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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