IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,893 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    March 11, 2024
    Janine from CT Verified Squaremouth Customer

    When I purchased the policy, I immediately realized I had made a mistake. I called IMG and was surprised to get an agent right away. She was extremely helpful and I was able to make the modification with her on the phone.

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    3 out of 3 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 11, 2024
    Bernard from MD Verified Squaremouth Customer

    IMG claims is unresponsive

    Review Updated: 04/08/2024

    Reduced my damaged bag claim by half because I don’t have a receipt for my bag

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    6 out of 6 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 10, 2024
    Richard from MI Verified Squaremouth Customer

    Your website indicates that your confirmation of my claim would be sent within three business days when I did not receive it I called customer service and they are now saying 30 to 45 business days. This is too long for a resolution. And your website needs to be corrected.

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    13 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 10, 2024
    Amy from PA Verified Squaremouth Customer

    Still awaiting resolution.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    March 9, 2024
    Kathleen from NJ Verified Squaremouth Customer

    Great site to use. Easy customer service. Great way to compare prices and get a good deal..

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 6, 2024
    Paresh from DE Verified Squaremouth Customer

    We had to cancel our trip due to health issues. We filed the claim. Though we had to submit several documents atleast 3 times to prove our claim, our claim was approved and we received our refund we claimed.Reducing claim documents and processing time would help. We would recommend this insurance company for your travel insurance.

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    7 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 5, 2024
    Michael from VA Verified Squaremouth Customer

    Making a contract was easy and fast.

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    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 5, 2024
    Yves from OK Verified Squaremouth Customer

    I had a slip and fall one day prior to departure that resulted in a visit to the ER and had to cancel my trip. I have so far provided all kinds of documents to IMG, but my claim is still pending. Among other things they want is a detail of the cancellation penalties from my travel agent. I sent that to them and waiting to hear from them.

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    11 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 3, 2024
    SANDRA from CA Verified Squaremouth Customer

    Would prefer to be able to speak with a live person as most interactions are managed via the IMG website. Hoping the claim will go smoothly; no word yet.

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    3 out of 4 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 2, 2024
    peter from AZ Verified Squaremouth Customer

    We cancelled our trip just a couple of days before departure because of present and impending sickness. Since then the sickness has developed to the point of hospitalization on Feb.26 through Feb 29. I am gathering the paperwork to support the claim, but my first priority was to obtain medical treatment. I hope the delay does not void my claim.

    Was this review helpful to you?

    3 out of 5 people found this review helpful

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