IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,893 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    July 31, 2022
    Jennifer from GA Verified Squaremouth Customer

    Finding and signing up for the policy was really easy. I also emailed customer service about viewing 2 separate policies and received a reply that answered my question and was very helpful. The trip was a success and I thank you for peace of mind!

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    July 30, 2022
    Dianne from MA Verified Squaremouth Customer

    Claim was made in August. My request for status update took 5 e-mails of follow up by me. Partial claim was made today. I do not have time or energy to appeal. Additionally, my actual credit card charges were made in July when the Euro conversion was 1.19. But when the claim was settled this week, it was based on current rate which is 10% less. I was cheated out of my actual out of pocket costs. Claim may have saved around $5 to $10 but shows lack of integrity. I buy insurance several times annually, will not do business with an insurance company that took almost 4 months and did not pay me properly.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    July 28, 2022
    Dickey from WI Verified Squaremouth Customer

    We took out insurance just in case we were negatively affected by Covid and had any trip interruptions, lost luggage, etc. Our trip was smooth and we had no issues. The policy provided us with peace of mind. Will keep IMG in mind for the future.

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    2 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    July 26, 2022
    Robin from MD Verified Squaremouth Customer

    I contacted them to try to understand specifics about what would be covered during our trip delay due to Covid-isolation, and did not receive any info besides being sent the claim form. I was told nothing could be guaranteed and just to keep receipts and send everything in for review by the claims department. This increased our level of stress and inconvenience (in order to avoid spending money, not knowing whether we’d be reimbursed).

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    21 out of 22 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    July 26, 2022
    Jay from CT Verified Squaremouth Customer

    I've been satisfied thus far. The only exception was the wait time to speak with a representative was extremely long - even in a world in which we have gotten accustomed to long wait times.

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    July 12, 2022
    Paola from FL Verified Squaremouth Customer

    Very easy to use. I am using it to another trip this month

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    3 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    July 12, 2022
    LESLIE from CA Verified Squaremouth Customer

    Waiting for img to proceed my claim

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    4 out of 8 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    July 3, 2022
    LARRY from CA Verified Squaremouth Customer

    You were quick in accepting my payment and sending us the policy, but until now we haven't received our claim/funds

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    22 out of 24 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    July 1, 2022
    David from LA Verified Squaremouth Customer

    The IMG claims form does not include an option that reflects my situation:
    Trip interrupted by positive Covid test required by cruise line
    prior to sailing. Since I had no symptoms and subsequent “home” tests
    were negative, I did not find the claim form medical questions to be relevant
    to my situation.

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    20 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    June 25, 2022
    Marianne from FL Verified Squaremouth Customer

    I needed to increase my coverage after initial purchase; the process was handled well, and with a REAL PERSON.

    Was this review helpful to you?

    12 out of 14 people found this review helpful

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