IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,902 Reviews Since 2005

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 5, 2024
    Yves from OK Verified Squaremouth Customer

    I had a slip and fall one day prior to departure that resulted in a visit to the ER and had to cancel my trip. I have so far provided all kinds of documents to IMG, but my claim is still pending. Among other things they want is a detail of the cancellation penalties from my travel agent. I sent that to them and waiting to hear from them.

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    11 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 3, 2024
    SANDRA from CA Verified Squaremouth Customer

    Would prefer to be able to speak with a live person as most interactions are managed via the IMG website. Hoping the claim will go smoothly; no word yet.

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    3 out of 4 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 2, 2024
    peter from AZ Verified Squaremouth Customer

    We cancelled our trip just a couple of days before departure because of present and impending sickness. Since then the sickness has developed to the point of hospitalization on Feb.26 through Feb 29. I am gathering the paperwork to support the claim, but my first priority was to obtain medical treatment. I hope the delay does not void my claim.

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    3 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    February 29, 2024
    Patricia from FL Verified Squaremouth Customer

    My cruise was scheduled for February 17, 2024. My husband passed away unexpectedly in mid January. I received an email yesterday. They are paying for the cruise and the parking -- everything that I submitted. The payment is being processed.

    Review Updated: 03/28/2024

    They asked for a lot of information. I had all the necessary paperwork. I was able to email instead of us mail. That saved a lot of time. They paid the claim in full. I called a couple of times when I started the claim and everyone was very helpful and considerate.

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    8 out of 8 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    February 28, 2024
    Lowell from VA Verified Squaremouth Customer

    The claim was initially denied based on an incompetent error on IMGs part. They said that the policy wasn’t in effect, apparently thinking that the policy began in December 2024 when in fact it was purchased in December 2023. This required a phone call to IMF. They admitted their obvious error. We have yet to receive any reimbursement. This will probably require another phone call. Needless to say, we won’t be using IMG again.

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    2 out of 2 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    February 27, 2024
    Sylvia from NH Verified Squaremouth Customer

    Very slow to respond. Website and claim process not very clear.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Patriot America Platinum
    Review Received:
    February 27, 2024
    Pieter van Roekel from Portugal Verified Squaremouth Customer

    Just poor and impatient service. Also, the urgent care clinic had a lot of difficulties validating my policy so I ended up having to pay over the counter even though I had confirmed they were in network.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    February 24, 2024
    Elizabeth from MD Verified Squaremouth Customer

    I had to make a date change to my travel insurance. I contacted customer service and it was completed and sent to me within 5 minutes. We had a wonderful trip and it was good to have the assurance that our trip was protected.

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    February 22, 2024
    JAMES from NC Verified Squaremouth Customer

    Still providing the requested info to facilitate this claim.

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    4 out of 5 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    February 21, 2024
    Lauren from GA Verified Squaremouth Customer

    IMG has been horrible to work with. We filed a claim and have done everything they've asked for. They are not following their own guidelines/timelines and take forever to respond. I do not recommend them.

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    13 out of 13 people found this review helpful

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