IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,869 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    January 1, 2024
    Maureen from AR Verified Squaremouth Customer

    I was confident in answers the IMG representative gave me.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 29, 2023
    Ruth from AZ Verified Squaremouth Customer

    I went to medical due to a severe soar throat and congestion. They took a Covid test and then I went back the next day to have them check it again. It was acute nasopharyngitis. How do I submit my bill to you.

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    0 out of 4 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 26, 2023
    Nicolette from WI Verified Squaremouth Customer

    I just submitted more paperwork to support our claim. It's for $702, due to John Cappert not being able to scuba dive the last 4 days of our trip. He contacted a UTI, and the only medical personnel at the resort was a nurse, who wasn't any help. When we returned, he went to urgent care and received antibiotics to treat the UTI.

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    1 out of 6 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    December 23, 2023
    Linda from MI Verified Squaremouth Customer

    Called claims & was told it would be denied since I had received a partial reimbursement from travel agency. That I could only be considered for reimbursement after I returned the $ to travel agency, as I could I only be reimbursed for the full amount - but that didn’t guarantee my claim would be honored. When I asked where on the policy it stayed that, I was directed to a couple different possible page #’s. NONE of which said that.

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    17 out of 17 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 23, 2023
    SKA from FL Verified Squaremouth Customer

    It was good

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    December 21, 2023
    Judith from FL Verified Squaremouth Customer

    Had a question about policy and it was answered quickly.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 18, 2023
    Pat from NV Verified Squaremouth Customer

    The insurance was easy to buy and I appreciate the support the company provides.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 16, 2023
    Vanessa from NC Verified Squaremouth Customer

    Very good service.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    December 15, 2023
    MIYAKO from MI Verified Squaremouth Customer

    The claim online was not useful, so I had to call IMG for further assistance. I received a PDF to fill out but I had to file the claim online again. The claim was denied even though the cancellation reason was very obvious and that the trip could not have made. I am pursing to escalate and request reimbursement.

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    11 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 10, 2023
    HAROLD from CA Verified Squaremouth Customer

    I contracted COVID in Spain and was in Quarantine for five days. I called IMG helpline when I got sick and got useful information that I needed a formal COVID test. I filed a claim when I got back and the payment was in my checking acct. promptly after getting the claim approved

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    14 out of 14 people found this review helpful