Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Personally I feel like it's been a Ponzi scheme it's very easy to purchase. When you need something though when you're out of the country when your cell service is not working as well as you are accustomed to back at home. When you are transferred three or four times it leaves a feeling of fear. When your policy number begins the 50 or 54 and you notice the five zeros get their phone calls in through immediately the five fours are put through 10 more hoops. It leaves you angry when you're promised an email and then they tell you you certain monitor your spam you get a response within 10 days 15 18 19 days go by you're left with a sense of Doom. Don't know what to say

They provided answers to questions I had, which helped in selecting their travel insurance.

My flight was canceled due to hurricane Ian. I filled my claim and spoke to the agent and was advised that filing claims would be delayed due to overwhelming claims or they are so busy. It’s been a week now and they still haven’t call me back for the update of my claims.

I await some news or notice from John Hancock. Until I hear something from Hancock I cannot rate the overall travel insurance experience.

So far, not impressed with John Hancock. All automated replies that make it seem that nothing I’ve submitted has been looked at. Asking for a phone call for clarification leads to no replies at all.

The claims process was brutal. Repeatedly asking for different documents each time and sometimes the same documents over again. Long delays. Impossible to reach the claims adjuster despite numerous attempts. After 3 attempts finally reached a supervisor who was very helpful and processed the claim without further delay.

24 hour assistant was very clear and helpful.
reaching the medical facility in the outer reaches of Dublin was beyond my capability.
Having an in city facility would be better.

Easy claim process but I have NOT received any respond back to how much the policy will pay for delay flight.

We had several airlines delay and one train delay. All were over 5 hours. I called the insurance company from Poland to inform them. I have filed a claim the day I returned home. So far, no news from the insurance company. 🙈

I haven’t heard anything since submitting my claim