Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

filed a claim. No response at all.

I traveled with peace of mind knowing this insurance was there if I needed it.

The return trip was a nightmare. While on my first leg of my flight an email was sent informing that my second leg of the flight was cancelled. I didn’t receive this information until I landed in Montreal. I was rebooked for the next day. The rebooked flight included another dual segment and I missed a day at work. There was no one to help at the airport and we were told by air Canada that they had no hotel vouchers left. I had to find a hotel and pay for it. It was not a safe place to stay. I also contracted a horrible rash on my trip that required a Dr. Visit as well as a virtual dr assessment. Greece taxi/ pharmacy accepts only cash payments. Claim form is not user friendly. Seven corners told me verbally that nothing will be covered. I submitted claims. I am very very disappointed. What good is this travel insurance? Flight canceled and got sick and insurance is not interested in making me whole.

I tried to make my claim online and it did not go through. I then did it verbally over the phone and heard nothing ! One week later I called again and I still have not received an email or any confirmation that my claim is in progress and the website where you check your claim number and the status of your claim tells me my claim number is invalid. it takes ages to get through to an agent on the phone and your online systems do not work I will never take insurance through you guys again.

Seven Corners Inc is apparently the company doing claim processing for John Hancock. Seven Corners has advised me that their current average for claims processing is 130 days. This is not acceptable customer service.

Was not able to make the trip due to an accident. Sent all requested documents but have not had any feedback or my money back.

I can't really provide any valuable feedback as I did not need the travel insurance. Buying it is one thing, actually collecting on a claim is another, as my research of the process indicated. I'm glad I purchase the insurance though, my mother-in-law was hospitalized shortly before we were to leave on the trip and I called to see if cancellation would be covered if necessary. I was told that yes, for sure, with a doctor filling out the necessary paperwork and documentation of refunds or lack thereof we were covered. Fortunately she was released from the hospital and another family member was able to step-in. The other coverage I was worried about was Covid. We did get Covid on the trip (no medical attention was necessary) and fortunately the negative test to get back to the US had been lifted, otherwise we would have been stuck in Iceland for another couple days and would have been filling out paperwork to make a claim.

No acknowledgment of claim. No promised callback. Filing complaint with WA State Office of the Insurance Commissioner next

I wanted to make date changes because my trip was delayed due to covid, but it took me a number of phone calls and emails to accomplish it. When I called, the person promised that someone would return my call, but it never happened. The policy says that they would reply my email request within 48 hours, but I got it after a week - one day before my trip - which was nerve-racking. This is all by comparison. My wife used a different insurance agency. She also changed her dates for the insurance, and she got it done immediately after she called the agency. So, the pre-departure experience with John Hancock was not good.