Sales & Service Data

TOTAL SALES
8,912
Since 2012
MONTHLY SALES
270
Average Monthly Sales Since 2012
REVIEWS
368
Since 2012
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

8,912
policies sold

0.6%
negative reviews

0.6% (55) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    210
  • 4 stars
    70
  • 3 stars
    33
  • 2 stars
    9
  • 1 stars
    14
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I had a claim. My other carrier was primary. They took over three months to process the claim. Squaremouth's carrier took less than two weeks.

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    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    ABSOLUTELY AMAZING SERVICE... I'm a customer for life!!!! I had to come home early due to an debilitating illness and the help I got was incredible. I was sick and in pain and it was so great to be able to get home without having to try and arrange everything. On top of that the level of service I got was incredible. They even called to check on me at the airport and my home to make sure I had gotten back safely.

    Claim Process
    I took longer than normal to turn in my paper wook since I waited for a second visit to a specialists to get that paper work included. So even though my claim is from October, it was just submitted in december..... There was alot of paperwork - but that was expected.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The initial quote I received squarely failed to meet requirements that I specified and it was only until I purchased it and read the specifics that I was able to discern that- the Squaremouth rep clearly did not listen to me in assessing my needs. Subsequently, I called immediately to cancel the policy and the staff was very responsive about facilitating the change to a different policy and cancelling the first one- in all, the service was good,but the initial misstep could have been completely avoided and honestly, I was clear in the coverage that was needed and iterated it to the first customer service person, who apparently either disregarded it or didn't listen.

    During Trip
    Was never used- but my daughter did end up with a hospitalization that the medical staff of her organization attended to- nonetheless, it gave us peace of mind to know if an evacuation had been necessary that we had the coverage.

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    8 out of 9 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    1) Squaremouth? John Hancock? Who is whom? I was not clear if I was dealing with representative of insurance company or go between.
    2) It took many months for my claim to be settled. Apparently more information had been requested via email, an email that I did not receive. When I called to
    inquire about the status of my claim, it took a couple of calls to ascertain the status of my claim.
    3) I had questions regarding aspects of my claim; it was hard to get questions answered adequately.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    This claim was easy to resolve. There were a few minor logistical glitches, all due to my own misunderstanding of their process. A couple of phone calls were necessary to locate the correct claim form and to submit the claim in their format, which seemed reasonable. I was glad to have had the insurance that covered the necessity to purchase essential items due to an unforeseen baggage delay (our first ever).

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    to buy the insurance is no problem.problem is when you need help and file the claim
    i have a very bad trip and lots of problems with my trip but no help with the claim
    the i have file a multiple claims but non of them was resolved yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    just a big problem (i didint have any clothes the airlines lost my 4 bags)and no help foom insurance
    the trip was delay and change few times but no help from the insurance
    Never again with that insurance company!!!!!!!!!!!!!!!!!!!!!!

    violetta hancock

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    4 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Did not realize that policy was for airfare only. Nowhere is that written in policy. My trip was a bus tour. Due to recent terrorist attacks, I almost canceled, but your agent informed me that only would my airfare be refunded.
    That should be clearly stated in policy and on website!

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Need to keep the claim part oped as it has been just over a week frrom the reported accident of my wife, Linda. I did call to report the accident from the ship because my cell phone had no service. I was placed on hold twice and ran up a charge of $84.83 for 17 minutes on the phone at $4.99 per minute. I left the ship's number and my room number, but no one called back. I called again when I got home to make sure the accident was on file. Should be reimbursed for the call.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I did not receive documentation prior to my trip, nor had any interaction with the insurance company

    During Trip
    I did not receive any documentation or instructions as to what needed to be done in case of emergency or illness

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I've spent the many months that the cruise company has canceled every itinerary, trying to recover my insured loss. Even with them in bankruptcy, your excuse was it wasn't the right kind of bankruptcy. When they closed their Chicago office, I knew it was all over for them.

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    5 out of 6 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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