Reviews, Sales and Service Ratings for John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. Sales & Service Data

Total Sales
5,366
since 2012
Monthly Sales
107
average monthly sales since 2012
Reviews
301
reviews since 2012
Overall Rating
4.4 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,959 reviews - overall rating 4.47 out of 5

John Hancock Insurance Agency, Inc. Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.4

average on squaremouth 4.47 out of 5

5,366 policies sold
0.9% negative reviews

0.9% (46) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    171
  • 4 star
    59
  • 3 star
    25
  • 2 star
    7
  • 1 star
    7
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Silver
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    I did not receive documentation prior to my trip, nor had any interaction with the insurance company

    During Trip
    I did not receive any documentation or instructions as to what needed to be done in case of emergency or illness

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    no communication other than they accepted my payment, never got anything to confirm the insurance!!

    During Trip
    never heard from anyone!

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had a claim. My other carrier was primary. They took over three months to process the claim. Squaremouth's carrier took less than two weeks.

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!

    Review Updated 11/26/2014

    Would not choose this company again due to the lengthy process. Our claim was not even looked at for two weeks. Very poor communication with claims dept.

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    agents freely and politely answered questions which helped select product.

    During Trip
    Did not need any help or customer service during the trip. Came close one day, when all trains stopped running from London's Eustus Station. Got rerouted from Paddington, and actually caught the ferry to Ireland so did not need help.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Process
    no claim

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I never received anything in the mail, I had downloaded the Policy from the WEB site, but thought I was to receive documentation prior to my departure. Either John Handcock failed to follow up or It was not clear in the WEB site that there would only be the printed material from the Squaremouth.

    During Trip
    I had no contact with the insurance carrier, there was no need.

    Claim Process
    No claims were filled

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    It was easy and a excellent experience on line. everything we needed to feel comfortable and relax on our vacation . thank you

    During Trip
    Great! I'm glade I took the time to review and looked for the best qualified carrier. Met others who had issues on their trip and were not happy with the coverage and service that was difficult for them to correct their issue with their insurance carrier.

    Claim Process
    My evo phone was stolen in Peru, and I like to know if it is covered. We just got back a week ago and were not able to take care of this at the time do to a death in family. I did contact Sprint through on line text and do have a copy of the situation. Please advise if there was coverage for this item. Thank you.
    Contact me
    Stevenmalin1@gmail.com

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I do not know yet! I am just now making a claim!

    Was this review helpful to you?
    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    We had NO idea that baggage losses from a rental car are excluded. The agent said that on page 8 (or somewhere) there was a specific exclusion. This is the worst kind of misrepresentation to hide important things in fine print in a lengthy document few people read. It was NOT mentioned in the summary.

    Claim Process
    We have not yet filed a claim.

    Was this review helpful to you?
    1 out of 2 people found this review helpful