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Reviews, Sales and Service Ratings for John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. Sales & Service Data

Total Sales
5,054
since 2012
Monthly Sales
100
average monthly sales since 2012
Reviews
297
reviews since 2012
Overall Rating
4.39 out of 5
Top Providers
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4.55/5
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4.48/5
average on squaremouth 13,416 policies sold - 246 average monthly sales over last 3 months - 14,214 reviews - overall rating 4.45 out of 5

John Hancock Insurance Agency, Inc. Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.45 out of 5

5,054 policies sold
0.9% negative reviews

0.9% (46) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    167
  • 4 star
    58
  • 3 star
    26
  • 2 star
    7
  • 1 star
    7
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had a claim. My other carrier was primary. They took over three months to process the claim. Squaremouth's carrier took less than two weeks.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    Insurance carrier refused to accept collect calls from overseas. We tried both phone numbers on the insurance document that we were sent. We had to find medical help on our own and pay for it out of our own pocket. We purchased a very high end policy and got nothing for our money. We intend to demand a refund. We had heard that most travel insurance was a scam and our experience is consistent with this wisdom.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Quick process to complete. Documents arrived quickly.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Silver
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not contact until back in states

    Claim Process
    Claim process not far enough along to have an opinion yet

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Claim Process
    They never paid anything. Kind of a waste of money...

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    agents freely and politely answered questions which helped select product.

    During Trip
    Did not need any help or customer service during the trip. Came close one day, when all trains stopped running from London's Eustus Station. Got rerouted from Paddington, and actually caught the ferry to Ireland so did not need help.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Process
    no claim

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I never received anything in the mail, I had downloaded the Policy from the WEB site, but thought I was to receive documentation prior to my departure. Either John Handcock failed to follow up or It was not clear in the WEB site that there would only be the printed material from the Squaremouth.

    During Trip
    I had no contact with the insurance carrier, there was no need.

    Claim Process
    No claims were filled

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    It was easy and a excellent experience on line. everything we needed to feel comfortable and relax on our vacation . thank you

    During Trip
    Great! I'm glade I took the time to review and looked for the best qualified carrier. Met others who had issues on their trip and were not happy with the coverage and service that was difficult for them to correct their issue with their insurance carrier.

    Claim Process
    My evo phone was stolen in Peru, and I like to know if it is covered. We just got back a week ago and were not able to take care of this at the time do to a death in family. I did contact Sprint through on line text and do have a copy of the situation. Please advise if there was coverage for this item. Thank you.
    Contact me
    Stevenmalin1@gmail.com

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    no communication other than they accepted my payment, never got anything to confirm the insurance!!

    During Trip
    never heard from anyone!

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    1 out of 1 people found this review helpful