Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

We had an emergency and contacted customer service on 7/3. We spoke with an answering service who told me our call would be returned. We did not receive a call back until 7/5! So much for 24/7 service :(

I had an emergency I don’t know time do the 24 hour emergency number ever pick up. I only ever got answering services. At the point in time when I did get a person I’ve dropped the call several times and nobody ever called me back. I emailed several people and nobody ever emailed me back. I have submitted my claim and still have not received any type of automatic notification that my claim has been received. Every time I call it takes hours. There are easily five or more business names connected to my insurance policy and everyone just keeps pointing fingers on where to go for different

I just sent in the first documents on the claim and am waiting to hear back from them if it is complete.

Easy to use on line.

I called many times and never got through to an agent. I also emailed about my situation and got no response from them. I finally spoke to them post trip and was told the insurance did not cover my problem, which I thought it would. I had to stay in a hotel for 4 nights because my host for those nights was exposed to COVID. I was trying to stay healthy and avoid exposure. I was thinking the insurance I purchased would cover for the hotel expenses but I was told (a bit late) that I was not covered for this. It was very frustrating that I could not reach John Hancock OR Squaremouth in a timely way to figure out my plan options due to this unforeseen Covid related problem.

Still have not had an adjuster contact us about our claim

The company refused to return part of my premium that was due because the trip provider reduced longevity of the trip and, therefore, its cost. As a result, the premium would be several hundred dollars less. I was notified about the trip change several months after I made purchase of the policy.

At the same time, the insurance company isn't restricting timing of an additional premium payment, if cost of a trip is adjusted up.

Everything was great. There was a date change on my return day. They fixed it and sent me the updated policy.

Claim process taking too long to complete.

Not sure as of yet. The trip was delayed several times and I plan to file a claim. Stand by for news