Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

My trip was cancelled due to the aircraft trouble and therefore, I could not make it to my destination.
When I spoke with John Hancock agent, he was very helpful and understanding. He confirmed that I can file a claim and send me a form.
I submitted the form and attached all relevant information two weeks ago however, I have not heard back from them. I don't even have a confirmation from them that they did received my claim or the status.

I contacted them to increase coverage after purchasing the policy - very helpful customer service. Interestingly, John Hancock was one of the few policies suitable for us as an unmarried couple. Berkshire Hathaway and a few others required that people on the same policy be “related” to each other.

I wanted to file a claim for luggage delay, but was told it wasn’t covered going home. This was unfortunate because I had another trip the day after I returned home and had to buy more luggage.

I became very sick in Manila, Philippines with a severe cold on Dec 26th.

The next day, I called the 24 hour telephone number provided with my policy to inquire about seeing a doctor.

The representative said she would email a list of doctors/medical providers she said the insurance company recommended based on its records.

No such email was ever received.

Needless to say, this was a big disappointment.

In the end, the hotel provided a medical professional from the nearby Resorts World Casino.

However, the fact remains that the promised email from the representative I spoke with was never received, and had this been a more severe situation than a very bad cold, this omission could’ve been more impactful in negative ways.

This omission needs to be reviewed with the representative I spoke with, and should NEVER happen again.

Sincerely,

Howard Miller

Unfortunately we had to cancel our cruise because my husband fell and needed surgery. We filed a claim and got paid promptly for this cancellation with no questions. I would highly recommend this insurance carrier and plan to use again when we are able to reschedule our trip. We have recommended to all our friends that travel.

The staff is polite, courteous, friendly and helpful. Hence this is 5th time I bought their policy and that shows!!

Keep up the good work.

Easy to purchase coverage. Bought peace of mind. Thank You!