John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,321 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 29, 2018
    TD from MO Verified Squaremouth Customer

    Shelley Graves, a product specialist was very helpful.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    November 25, 2018
    CHRISTOPHER from WA Verified Squaremouth Customer

    I was on hold for a long time and never got the chance to talk to anyone...........

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 24, 2018
    Lee from PA Verified Squaremouth Customer

    This is the second time I’ve gotten travel insurance from John Hancock through Squaremouth.com and I would never buy insurance through any one else. I’ve had 2 unfortunate issues that required me fining a claim, John Hancock took care of the claim favorably and expeditiously. I recommend them to anyone traveling.

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    13 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 22, 2018
    Pamella from NY Verified Squaremouth Customer

    Excellent experience

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    November 20, 2018
    Ray from NV Verified Squaremouth Customer

    In the process of filing tha claim. I will be happy to provide you feedback once the claim has been processed and completed

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 19, 2018
    Mirza from VA Verified Squaremouth Customer

    Very pleased with the Customer Service and courtesy.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    November 15, 2018
    Mary Lou from OR Verified Squaremouth Customer

    Our travel provider went bankrupt shortly before our trip. We filed a claim for the return of our deposit. The intake person was very helpful and the form was fairly easy to complete. We received a full refund in a timely manner. We were very pleased with the whole experience (except, of course, for losing our tour!).

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    12 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 13, 2018
    Frederick from TN Verified Squaremouth Customer

    The travel company I used for a trip to China went bankrupt. I filed a claim with John Hancock. They reviewed the case with the information I sent to them. I received full reimbursement for the amount I paid the travel company. No problems and I am glad I had the policy

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    12 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 8, 2018
    Thomas from CA Verified Squaremouth Customer

    Fortunately, we did not need to use the emergency care. I plan to get more coverage again for my wife and myself when we fly abroad.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 5, 2018
    Mary from FL Verified Squaremouth Customer

    Excellent customer service. Timely handling of the claim

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    5 out of 5 people found this review helpful

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