Sales & Service Data

TOTAL SALES
10,036
Since 2012
MONTHLY SALES
247
Average Monthly Sales Since 2012
REVIEWS
404
Since 2012
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,036
policies sold

0.6%
negative reviews

0.6% (56) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    231
  • 4 stars
    80
  • 3 stars
    37
  • 2 stars
    9
  • 1 stars
    15
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We had NO idea that baggage losses from a rental car are excluded. The agent said that on page 8 (or somewhere) there was a specific exclusion. This is the worst kind of misrepresentation to hide important things in fine print in a lengthy document few people read. It was NOT mentioned in the summary.

    Claim Process
    We have not yet filed a claim.

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    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I am just glad that I did not have any need to contact you while on my trip!

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    4 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Very little to say. All done by internet. Shopped by price. Many have the rep of collecting money but never paying. We'll see after our claim is filed

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    We had 2 claims. Both were payed quickly and without question.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Easy and quick process received my settlement check within a few weeks of filing the claim

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Over the phone I asked 7 Corners what I thought was a simple question - were photo copies of receipts for medical attention acceptable, or were originals required ?. I was told to contact John Hancock.. I did this, but after 15 min. on hold I gave up. Then sent an email to 7 Corners again but never received a response. Finally giving up, I mailed my claim with photo copies attached

    Review Updated: 12/17/2016

    The claim was approved and payment made in an extremely smooth and rapid way.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    November 21, 2016

    Thank you for posting a review.

    We apologize for your negative experience with John Hancock.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I am in the process of filing a claim for lost stolen personal property. My first contact with the claims department was positive and I expect and hope for a satisfactory and prompt settlement. I chose John Hancock because of the brand, and favorable coverage for the money.I can only make a positive endorsement after the conclusion of my claim

    Review Updated: 12/13/2016

    A 20% discount was applied for depreciation which seems reasonable. I officially submitted the claim on Nov. 22 and received by email the settlement evaluation. The check is in the mail. Thank you.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    BUYER BEWARE! I was informed that the company would help me and be there for me every step of the way. Then I went on my trip and I actually had a legit problem and found out how little help the company was willing to give. Suddenly the help was not at every cost it was very specific and the clause to cancel for any reason that I paid extra for was suddenly not valid anymore. I want a refund but they will not issue me that. I want to be covered for things that I was told I would be covered for so I can get my money back. But apparently this company is simply a ruse to con people out of their money that they could be using if something happens on their trip. If any people are considering buying are reading this DO NOT BUY. BUYER BEWARE.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    October 17, 2016

    Thank you for taking the time to post a review.

    We are sorry to hear of your negative experience.

    A member of the Zero Complaint Team will contact you today to discuss your complaint.

    Please contact us if you have any questions. We are delighted to help and can be reached at 800-240-0369.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I contacted John Hancock Insurance Agency customer service to advise them that my travel dates had changed and they changed the dates to my policy with no problem and no fee.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    My cruise was cancelled. Prior to rebooking, I was advised by John Handcock that the rescheduled cruise would be covered by the original policy without additional premium as long as the new dates were within 18 months of the original cruise.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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