Sales & Service Data

TOTAL SALES
11,280
Since 2012
MONTHLY SALES
290
Average Monthly Sales Since 2012
REVIEWS
425
Since 2012
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,280
policies sold

0.5%
negative reviews

0.5% (58) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    245
  • 4 stars
    85
  • 3 stars
    37
  • 2 stars
    10
  • 1 star  
    16
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4.54/5
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4.54/5
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4.45/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!

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    5 out of 6 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    I called the next day after i returned from my trip to do a claim. John hancock insurance agency told me that they will send me a email to do the claim. But till now i havent get any email from them.

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    March 29, 2017

    Thank you for posting a review of John Hancock.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Simple and easy to complete claim form. Quick dispo and payment.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    We had 2 claims. Both were payed quickly and without question.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Easy and quick process received my settlement check within a few weeks of filing the claim

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    BUYER BEWARE! I was informed that the company would help me and be there for me every step of the way. Then I went on my trip and I actually had a legit problem and found out how little help the company was willing to give. Suddenly the help was not at every cost it was very specific and the clause to cancel for any reason that I paid extra for was suddenly not valid anymore. I want a refund but they will not issue me that. I want to be covered for things that I was told I would be covered for so I can get my money back. But apparently this company is simply a ruse to con people out of their money that they could be using if something happens on their trip. If any people are considering buying are reading this DO NOT BUY. BUYER BEWARE.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    October 17, 2016

    Thank you for taking the time to post a review.

    We are sorry to hear of your negative experience.

    A member of the Zero Complaint Team will contact you today to discuss your complaint.

    Please contact us if you have any questions. We are delighted to help and can be reached at 800-240-0369.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I contacted John Hancock Insurance Agency customer service to advise them that my travel dates had changed and they changed the dates to my policy with no problem and no fee.

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    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    My wife and I booked a cruise with Pearl Cruise Lines for a cruise to Cuba. The cruise was cancelled because visas were not obtained. Fortunately, Pearl reimbursed us for the entire cost of the cruise.
    BUT. I obviously had to cancel our airline flights and was charged $175 to transfer miles back to my account. Unfortunately, the claim forms are so complicated that my wife is having a difficult time completing them. One would have been hopeful that the claim process would be simpler in a case like this where we have a small but yet insurable claim.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Very little to say. All done by internet. Shopped by price. Many have the rep of collecting money but never paying. We'll see after our claim is filed

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    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Am Sorry to say but due to misunderstanding with travel agency booking trip, I had to cancel policy. But John Hancock people to whom I talked in reference to this were very courteous and helpful. I have purchased John Hancock Travel insurance in the past will do so in the future base on this experience.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

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