John Hancock out sources there calls. The person I talked with was not very nolagable on travel insurance .very disappointed !
Quick process to complete. Documents arrived quickly.
It was easy and a excellent experience on line. everything we needed to feel comfortable and relax on our vacation . thank you
Great! I'm glade I took the time to review and looked for the best qualified carrier. Met others who had issues on their trip and were not happy with the coverage and service that was difficult for them to correct their issue with their insurance carrier.
My evo phone was stolen in Peru, and I like to know if it is covered. We just got back a week ago and were not able to take care of this at the time do to a death in family. I did contact Sprint through on line text and do have a copy of the situation. Please advise if there was coverage for this item. Thank you.
Did not contact until back in states
Claim process not far enough along to have an opinion yet
They never paid anything. Kind of a waste of money...
My insurance with John Hancock is the Bronze plan.
My certificate # is JHB14-102652.
I filled a claim for trip interruption and I haven't been reimbursed yet. They are asking for more papers.
I took that trip in 2015 June 15 to August 10. I was returning originally on July 30 but due to a toothache, I changed my ticket for August 10.
I purchased this insurance thinking they will be more efficient and less bureaucratic. Unfortunately, I now realize you are all the same. I travel lots, internationally and domestically.
I have started looking into another insurance with a speedy return, for this coming up vacation to Urope.
Sorry but I don't have anything nice to say.
Have a lovely day.
In the event you have questions
Thank you for taking the time to post a review.
We apologize for your negative experience.
A member from our Zero Complaint team will be following up with you today.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
to buy the insurance is no problem.problem is when you need help and file the claim
i have a very bad trip and lots of problems with my trip but no help with the claim
the i have file a multiple claims but non of them was resolved yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
just a big problem (i didint have any clothes the airlines lost my 4 bags)and no help foom insurance
the trip was delay and change few times but no help from the insurance
Never again with that insurance company!!!!!!!!!!!!!!!!!!!!!!
So far so good! Answered questions and emails efficiently and on point.
I always like the piece of mind when I'm traveling after using Squaremouth to find the best insurance for that particular trip's needs. This past trip I was insured by John Hancock Insurance Agency and though I won't need to file a claim, it was good to know they were there if need be. Thanks.
I was very pleased with the help I received with my claim from the John Hancock representatives. I had minor damage to my rental car in Italy. I am happy to report that I just recently received my claim payment. I will refer John Hancock travel Insurance to my friends and, of course, always use John Hancock with my future travels.
Mary from Ohio
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
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Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
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