We had NO idea that baggage losses from a rental car are excluded. The agent said that on page 8 (or somewhere) there was a specific exclusion. This is the worst kind of misrepresentation to hide important things in fine print in a lengthy document few people read. It was NOT mentioned in the summary.
We have not yet filed a claim.
I am just glad that I did not have any need to contact you while on my trip!
Very little to say. All done by internet. Shopped by price. Many have the rep of collecting money but never paying. We'll see after our claim is filed
We had 2 claims. Both were payed quickly and without question.
Easy and quick process received my settlement check within a few weeks of filing the claim
Over the phone I asked 7 Corners what I thought was a simple question - were photo copies of receipts for medical attention acceptable, or were originals required ?. I was told to contact John Hancock.. I did this, but after 15 min. on hold I gave up. Then sent an email to 7 Corners again but never received a response. Finally giving up, I mailed my claim with photo copies attached
Review Updated: 12/17/2016
The claim was approved and payment made in an extremely smooth and rapid way.
Thank you for posting a review.
We apologize for your negative experience with John Hancock.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
I am in the process of filing a claim for lost stolen personal property. My first contact with the claims department was positive and I expect and hope for a satisfactory and prompt settlement. I chose John Hancock because of the brand, and favorable coverage for the money.I can only make a positive endorsement after the conclusion of my claim
Review Updated: 12/13/2016
A 20% discount was applied for depreciation which seems reasonable. I officially submitted the claim on Nov. 22 and received by email the settlement evaluation. The check is in the mail. Thank you.
BUYER BEWARE! I was informed that the company would help me and be there for me every step of the way. Then I went on my trip and I actually had a legit problem and found out how little help the company was willing to give. Suddenly the help was not at every cost it was very specific and the clause to cancel for any reason that I paid extra for was suddenly not valid anymore. I want a refund but they will not issue me that. I want to be covered for things that I was told I would be covered for so I can get my money back. But apparently this company is simply a ruse to con people out of their money that they could be using if something happens on their trip. If any people are considering buying are reading this DO NOT BUY. BUYER BEWARE.
Thank you for taking the time to post a review.
We are sorry to hear of your negative experience.
A member of the Zero Complaint Team will contact you today to discuss your complaint.
Please contact us if you have any questions. We are delighted to help and can be reached at 800-240-0369.
I contacted John Hancock Insurance Agency customer service to advise them that my travel dates had changed and they changed the dates to my policy with no problem and no fee.
My cruise was cancelled. Prior to rebooking, I was advised by John Handcock that the rescheduled cruise would be covered by the original policy without additional premium as long as the new dates were within 18 months of the original cruise.
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