Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

We filed a claim verbally through the 800# while on our trip to Europe within 24 hours of having my suitcase stolen off a bus. We are in process of documenting everything and soon will send in all necessary information. The phone call was helpful. The claim is #M24B307462, and we look forward to getting it settled soon.

After filing a travel interruption claim it seemed impossible to me to speak to a "real" person and to get any questions answered. I mostly replied to an automated messaging service that often asked the same things and for the same documents several times (even after I already had provided them). After calling the hotline I was told an agent assigned to my claim would be getting back to me. That never happened, except if you count these automated messages.
The claim is now closed (without me ever having the chance to speak to someone assigned to my claim) and I got an email saying that the payment for my claim has been issued. I did not receive anything yet, nor information on how I should be expecting that payment. But I am still hopeful I will receive it somehow.

We did not need to file a claim with our travel policy. We were satisfied with the policy. It was easy to read and to understand. I would use Squaremouth and John Hancock again and I would recommend the company to others.

My experience was unacceptable. I tried all their phone numbers multiple times when I was injured- the lines were not working. I emailed to their stated email address from my documents and no one ever responded. I tried texting to no avail. As far as I’m concerned they are liable for breach of contract.

Let's see how the claim goes through the process. I've provided as much information as I can.

The purchasing part was very easy. We have communicated with your customer service reps regarding a claim that we are filing. They have been stellar in their professional and courteous manners. We are a bit confused by a recent email we received asking for documentation for our claim. Some of what they asked for was not pertinent and some of it had already been submitted via upload on your website.

I filed a claim for a shore excursion that was cancelled and not reimbursed.
I provided all the documentation that was provided by the travel agent showing that the excursion was cancelled because of the conflict in Israel but we still have not been reimbursed for those expenses.

Linda & Steven Smith
6782965670

Like all insurance, this policy gave us peace of mind. On travel insurance this being in two critical areas: (1) knowing that we could plan and finance our trip in advance without having to worry about getting sick or otherwise experiencing real impediments to us going on our trip {cancel for any reason policy}; and (2) knowing that if we got sick or injured while we were abroad that we could get adequate medical care and get back to the US without ruining ourselves financially.

We had to cancel our trip due to a medical condition of one of our travel companions. The process to file our claim and proper documentation was fairly easy and the claim was paid in a timely manner.