Sales & Service Data

TOTAL SALES
7,197
Since 2012
MONTHLY SALES
257
Average Monthly Sales Since 2012
REVIEWS
326
Since 2012
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,197
policies sold

0.7%
negative reviews

0.7% (49) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    185
  • 4 stars
    63
  • 3 stars
    29
  • 2 stars
    7
  • 1 stars
    10
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    John Hancock out sources there calls. The person I talked with was not very nolagable on travel insurance .very disappointed !

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Quick process to complete. Documents arrived quickly.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was easy and a excellent experience on line. everything we needed to feel comfortable and relax on our vacation . thank you

    During Trip
    Great! I'm glade I took the time to review and looked for the best qualified carrier. Met others who had issues on their trip and were not happy with the coverage and service that was difficult for them to correct their issue with their insurance carrier.

    Claim Process
    My evo phone was stolen in Peru, and I like to know if it is covered. We just got back a week ago and were not able to take care of this at the time do to a death in family. I did contact Sprint through on line text and do have a copy of the situation. Please advise if there was coverage for this item. Thank you.
    Contact me
    Stevenmalin1@gmail.com

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not contact until back in states

    Claim Process
    Claim process not far enough along to have an opinion yet

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    They never paid anything. Kind of a waste of money...

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    My insurance with John Hancock is the Bronze plan.
    My certificate # is JHB14-102652.
    I filled a claim for trip interruption and I haven't been reimbursed yet. They are asking for more papers.
    I took that trip in 2015 June 15 to August 10. I was returning originally on July 30 but due to a toothache, I changed my ticket for August 10.
    I purchased this insurance thinking they will be more efficient and less bureaucratic. Unfortunately, I now realize you are all the same. I travel lots, internationally and domestically.
    I have started looking into another insurance with a speedy return, for this coming up vacation to Urope.
    Sorry but I don't have anything nice to say.
    Have a lovely day.
    Eleni Clement
    404-783-5103
    In the event you have questions

    Response From:
    Squaremouth
    Kelly Calkins
    Response Received:
    February 8, 2016

    Thank you for taking the time to post a review.

    We apologize for your negative experience.

    A member from our Zero Complaint team will be following up with you today.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    to buy the insurance is no problem.problem is when you need help and file the claim
    i have a very bad trip and lots of problems with my trip but no help with the claim
    the i have file a multiple claims but non of them was resolved yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    just a big problem (i didint have any clothes the airlines lost my 4 bags)and no help foom insurance
    the trip was delay and change few times but no help from the insurance
    Never again with that insurance company!!!!!!!!!!!!!!!!!!!!!!

    violetta hancock

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    So far so good! Answered questions and emails efficiently and on point.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I always like the piece of mind when I'm traveling after using Squaremouth to find the best insurance for that particular trip's needs. This past trip I was insured by John Hancock Insurance Agency and though I won't need to file a claim, it was good to know they were there if need be. Thanks.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased with the help I received with my claim from the John Hancock representatives. I had minor damage to my rental car in Italy. I am happy to report that I just recently received my claim payment. I will refer John Hancock travel Insurance to my friends and, of course, always use John Hancock with my future travels.
    Thank You.
    Mary from Ohio

    Was this review helpful to you?

    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More