This insurance provider is currently unavailable on Squaremouth

Reviews, Sales and Service Ratings for John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. Sales & Service Data

Total Sales
5,054
since 2012
Monthly Sales
100
average monthly sales since 2012
Reviews
297
reviews since 2012
Overall Rating
4.39 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,420 policies sold - 247 average monthly sales over last 3 months - 14,214 reviews - overall rating 4.45 out of 5

John Hancock Insurance Agency, Inc. Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.45 out of 5

5,054 policies sold
0.9% negative reviews

0.9% (46) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    167
  • 4 star
    58
  • 3 star
    26
  • 2 star
    7
  • 1 star
    7
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    A claim is currently being filed for luggage that did not arrive a week ago

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I never interacted with the provider, only with Squaremouth. My interaction with Squaremouth was excellent.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Silver
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    No claim applicable

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Happy with the insurance policy offered. Happily, we did not need it!

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great coverage. Reasonable price.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did not need to call them during my trip or to make a claim.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    pleasantly, I did not have to contact the provider for a claim. before the trip, john hancock got the insurance document to me immediately. I appreciated that so I could review it. ty

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The only reason for 4 stars, not 5 was a slight confusion in their reading my first claim submission, but this was readily cleared up and the claim reasonably
    promptly paid.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    They made the buying process very easy and informative with many options. Fortunately did not have to use.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I had no claims.

    Was this review helpful to you?
    0 out of 0 people found this review helpful