Sales & Service Data

TOTAL SALES
7,893
Since 2012
MONTHLY SALES
262
Average Monthly Sales Since 2012
REVIEWS
347
Since 2012
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,893
policies sold

0.7%
negative reviews

0.7% (52) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    197
  • 4 stars
    66
  • 3 stars
    32
  • 2 stars
    8
  • 1 stars
    12
Top Providers
RoamRight
4.53/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    My wife and I booked a cruise with Pearl Cruise Lines for a cruise to Cuba. The cruise was cancelled because visas were not obtained. Fortunately, Pearl reimbursed us for the entire cost of the cruise.
    BUT. I obviously had to cancel our airline flights and was charged $175 to transfer miles back to my account. Unfortunately, the claim forms are so complicated that my wife is having a difficult time completing them. One would have been hopeful that the claim process would be simpler in a case like this where we have a small but yet insurable claim.

    Response From:
    Squaremouth
    Kelly Calkins
    Response Received:
    April 13, 2016

    Thank you for your review.

    We apologize for your negative experience with John Hancock.

    A member from our Zero Complaint Team will contact you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Working with John Hancock was a minor headache. It took four or five submissions of our claim for it to acknowledge receipt. Only the intervention of Squaremouth succeded in getting the claim approved. Squaremouth is wonderful and they really mean their guarantee. Use it. For Handcock I suggest avoiding and finding another isurer through SquareMouth.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I was happy with settlement asked for more but think it was fair didn't like that you ask for original purchase receipts who has receipts for a jacket from two years ago I hope this never happens to me again but I think a good way to know what is in your bag is to take pictures as you pack thank you

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    It was very good, better than previous experiences with other companies.

    Review Updated: 01/19/2016

    I had a simple claim, presented the documents and my claim was paid as presented>

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    I made a claim at least 2-3 weeks ago. I was told a letter was sent to me concerning what else is needed. I have received nothing and I am getting no support whatsoever from you or the insurance company . I am at the point where I am ready to report this to the insurance review board in Illinois and publish negative remarks on yelp, Facebook and ano other online rating system. Please contact me. XXX XXX-XXXX

    Review Updated: 11/12/2015

    I have received no help whatsoever in processing my claim. I am unable to get a copy of the police report from Engkand. The authorities there say my insurance company has to request it. I have given you and the insurance representative all of my information to do so. I have asked for an acknowledgment that they would. I have heard nothing. If my claim is closed that is news to me. This is the worst treatment I have ever gotten as a client. I would appreciate someone contacting me to discuss this matter. I believe I spoke to Kelly at Squaremouth. I have copied her on everything snd I have not heard from her either. I plan on publishing my experience on yelp and any other internet service that has reviews. I am an attorney and know this is not the proper way to handle a claim. I will also report to the insurance board of review for the State of Illinois. My phone is 630 251-7172.

    Response From:
    John Hancock Insurance Agency, Inc.
    John Hancock Insurance Agency, Inc.:
    Cathy Dineen
    Response Received:

    Thank you for your review. We initially received your claim on 10/10/2015. A letter was mailed to you indicating the items needed in order to pay your claim four days later. Unfortunately, it seems you did not receive that letter. We have also sent you an email indicating the items that are required. We have just left a message at the phone number you have indicated so we can answer any questions you may have. All insurance companies require the proof of loss documentation in order to process your claim. We are happy to process your claim in a timely manner once all the documentation has been received.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Very satisfied. I filed the claim, with the receipts, and received a check soon after. No questions asked!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    The only reason for 4 stars, not 5 was a slight confusion in their reading my first claim submission, but this was readily cleared up and the claim reasonably
    promptly paid.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    agents freely and politely answered questions which helped select product.

    During Trip
    Did not need any help or customer service during the trip. Came close one day, when all trains stopped running from London's Eustus Station. Got rerouted from Paddington, and actually caught the ferry to Ireland so did not need help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    no claim

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I never received anything in the mail, I had downloaded the Policy from the WEB site, but thought I was to receive documentation prior to my departure. Either John Handcock failed to follow up or It was not clear in the WEB site that there would only be the printed material from the Squaremouth.

    During Trip
    I had no contact with the insurance carrier, there was no need.

    Claim Process
    No claims were filled

    Was this review helpful to you?

    1 out of 1 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More