Sales & Service Data

TOTAL SALES
10,388
Since 2012
MONTHLY SALES
292
Average Monthly Sales Since 2012
REVIEWS
408
Since 2012
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,388
policies sold

0.5%
negative reviews

0.5% (56) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    234
  • 4 stars
    81
  • 3 stars
    37
  • 2 stars
    9
  • 1 star  
    15
Top Providers
RoamRight
4.53/5
Tin Leg
4.53/5
Travelex
4.45/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I am just glad that I did not have any need to contact you while on my trip!

    Was this review helpful to you?

    4 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Simple and easy to complete claim form. Quick dispo and payment.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Over the phone I asked 7 Corners what I thought was a simple question - were photo copies of receipts for medical attention acceptable, or were originals required ?. I was told to contact John Hancock.. I did this, but after 15 min. on hold I gave up. Then sent an email to 7 Corners again but never received a response. Finally giving up, I mailed my claim with photo copies attached

    Review Updated: 12/17/2016

    The claim was approved and payment made in an extremely smooth and rapid way.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    November 21, 2016

    Thank you for posting a review.

    We apologize for your negative experience with John Hancock.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I am in the process of filing a claim for lost stolen personal property. My first contact with the claims department was positive and I expect and hope for a satisfactory and prompt settlement. I chose John Hancock because of the brand, and favorable coverage for the money.I can only make a positive endorsement after the conclusion of my claim

    Review Updated: 12/13/2016

    A 20% discount was applied for depreciation which seems reasonable. I officially submitted the claim on Nov. 22 and received by email the settlement evaluation. The check is in the mail. Thank you.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I won't have more feedback until we see how the filing of the claim goes.

    Review Updated: 11/20/2016

    My claim was handled very quickly. I received the amount I requested.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    No gripes about the service especially when they adjusted my policy dates due to a change in my trip dates. I would definitely use them again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    My husband was hospitalized for two weeks and then to rehab........still there. Couldn't leave for the trip and still trying to get the
    reimbursement. Just takes time and cooperation from the doctors writing what's required.,...which is nil. Will get hospital and
    rehab data in place of direct physician response.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Seemed to experience unnecessary and repeated confusion with the title of important docs rec'd after purchase. Policy repeatedly referenced a Confirmation of Benefits, however, only doc received that closely resembled that was a Summary of Benefits. Finally had to speak with a Seven Corners rep to confirm they were intended to be the same doc. Sloppy. Insurance docs have a specific title for a reason. Also, there was NOT a field to enter AD&D beneficiary details [for included coverage] at the initial purchase stage despite Squaremouth telling me there was, however, gave that info to same Seven Corners rep. The policy provided what I wanted to purchase, however, it's delivery was not as smooth as I think it should be.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    My flight was delayed for 14 hours. I was in Cancun and needed to come home. I tried several times to call insurance carrier to verify coverage for booking replacement flight. I was not able to connect with anyone.
    Then my daughter-in-law also attempted to reach out to them in my behalf . To no avail Sunday 7/31/16. Very disappointed with customer care.
    It was a long ordeal getting home the next day.
    I'm intending to make a claim. I'm hoping to have it easily resolved.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 8, 2016

    Thank you for posting a review.

    We apologize for your negative experience with John Hancock.

    A member of our Zero Complaint team contacted you to discuss your options if you have questions during the claims process.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    My cruise was cancelled. Prior to rebooking, I was advised by John Handcock that the rescheduled cruise would be covered by the original policy without additional premium as long as the new dates were within 18 months of the original cruise.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

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