Sales & Service Data

TOTAL SALES
19,782
Since 2012
MONTHLY SALES
294
Average Monthly Sales Since 2012
REVIEWS
595
Since 2012
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

19,782
policies sold

0.3%
negative reviews

0.3% (68) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    361
  • 4 stars
    116
  • 3 stars
    50
  • 2 stars
    14
  • 1 star  
    22
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    The price for coverage was excellent when I compared the coverage for what I needed on this international trip. The representative was VERY helpful in describing the coverage details to make sure I was buying what my family needed. When we finalized our order the rate was even lower than what was published online and we felt very comfortable that we were well covered on this trip. Knowing and understanding our coverage gave us fantastic peace of mind especially on this trip where a typhoon hit the area we were staying. Thankfully the weather did not disrupt our travel schedule or flights....we only missed a few days on the beach. Knowing that we were covered gave us the confidence to relax and enjoy the thunderstorms over the ocean from our comfortable room. :-)

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I made a claim for trip interruption from an injury and it was handled very well. I am not sure of the roles of Hancock, sevencorners, or squaremouth as all was done by email, but all went smoothly. The multiple forms from sevencorners were a bit catchall and confusing to submit, but all went well. The medical claims were correctly denied as I did not get medical assistance while overseas (as required by the policy terms)--just when I returned. In any case, all was smooth and I would recommend the parties involved.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately I didn't have any incidents and did not use the insurance. On the day of departure on my trip I realized that I extended my vacation 2 days longer and did not alert the insurance. I called on a Saturday morning my day of departure. Representative could not find anybody to make a decision. I left in the evening. A week later I received an email stating that the extension was not approved. While I understood the rationale I thought it either should have been approved for my 23 days vacation or request for additional payment.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Customer assistance was excellent. They were professional and sympathetic. Required forms were forwarded immediately, with follow up contact with the medical provider out of country.

    We have not yet returned home and will have additional paperwork to submit. There is no reason to expect that all further service will be any less than superior.

    There is no reason to expect anything but continued

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Great advice on the policy purchase. Customer service was helpful and responsive. Claim submission was easy. Payment was timely. Very pleased with the whole process.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    We submitted our claim and two weeks late our check arrived in the mail. Couldn't have been easier.
    Will use them again
    Thank you.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I did not file a claim on this policy. However, I bought a second policy to cover my daughter and son-in-law, who were going on the same trip. We did have to file a claim on that policy (because of a medical emergency) for them and the claim was handle promptly and very satisfactorily. We were pleased with the service.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Claim was processed quickly, no hassle and settlement correct to the penny.
    Wonderful service!

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    The person who answered the phone would have been fine if I were calling the cable company because my internet connection was slow. I called because I had a problem and had paid for a policy that offered this service. The thought that my situation would have been more serious makes me shudder. I will not use your company again.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Just outside of 30 days before our cruise my wife broke her foot and had to have surgery - so we had to cancel. The cruise line only refunded about 50% but the insurance came through for the rest plus the non-reusable airline tickets. I will always buy cruise insurance and Squaremouth is a great place to find it.

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    3 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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