My wife and I booked a cruise with Pearl Cruise Lines for a cruise to Cuba. The cruise was cancelled because visas were not obtained. Fortunately, Pearl reimbursed us for the entire cost of the cruise.
BUT. I obviously had to cancel our airline flights and was charged $175 to transfer miles back to my account. Unfortunately, the claim forms are so complicated that my wife is having a difficult time completing them. One would have been hopeful that the claim process would be simpler in a case like this where we have a small but yet insurable claim.
I was happy with settlement asked for more but think it was fair didn't like that you ask for original purchase receipts who has receipts for a jacket from two years ago I hope this never happens to me again but I think a good way to know what is in your bag is to take pictures as you pack thank you
I was very pleased with the help I received with my claim from the John Hancock representatives. I had minor damage to my rental car in Italy. I am happy to report that I just recently received my claim payment. I will refer John Hancock travel Insurance to my friends and, of course, always use John Hancock with my future travels.
Mary from Ohio
It was very good, better than previous experiences with other companies.
Claim handling was very easy and efficient. Claim payment was accurate and timely.
I have a small medical claim ($65) and find their claim process cumbersome. Have to download 4-6 pages just to file a claim. Would never use them again. Spoke to one of their "service" reps on the phone and he was of no help.
Would not recommend them to other travelers. Other companies I have used would have paid this claim without all the hassle of filling out various forms.
I have sent claims for myself and my son and your insurance company said we need to submit medical bills that list our name, which we already submitted but in Japanese not in English as the medical cost incurred in Japan. A representative confirmed this should be processed as they have a translator to read the Japanese medical bill, but when I called back to follow up for the status, they repeats the same excuse for not processing... I had the same conversations three times already and they keep asking me to wait for 10 more days each time and it's been already 1 month passed since I sent a claim initially. They just need a translator to read the bill. If they can't even process in foreign language bill, they should not offer an international travel insurance policy.
I cancelled my trip 10 days prior to departure, did not and do not intend to file a claim. Asked if I could be refunded what I paid for the insurance plan. Received 2 form emails asking for 'proof' of cancellation. Just sent another email with the refund amount from the travel agent....doesn't designate what is 'proof' of cancellation.
The only reason for 4 stars, not 5 was a slight confusion in their reading my first claim submission, but this was readily cleared up and the claim reasonably
Quick process to complete. Documents arrived quickly.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More