Sales & Service Data

TOTAL SALES
7,930
Since 2012
MONTHLY SALES
263
Average Monthly Sales Since 2012
REVIEWS
347
Since 2012
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,930
policies sold

0.7%
negative reviews

0.7% (52) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    197
  • 4 stars
    66
  • 3 stars
    32
  • 2 stars
    8
  • 1 stars
    12
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I never received anything in the mail, I had downloaded the Policy from the WEB site, but thought I was to receive documentation prior to my departure. Either John Handcock failed to follow up or It was not clear in the WEB site that there would only be the printed material from the Squaremouth.

    During Trip
    I had no contact with the insurance carrier, there was no need.

    Claim Process
    No claims were filled

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I am just glad that I did not have any need to contact you while on my trip!

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    They never paid anything. Kind of a waste of money...

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I do not know yet! I am just now making a claim!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    John Hancock out sources there calls. The person I talked with was not very nolagable on travel insurance .very disappointed !

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Quick process to complete. Documents arrived quickly.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was easy and a excellent experience on line. everything we needed to feel comfortable and relax on our vacation . thank you

    During Trip
    Great! I'm glade I took the time to review and looked for the best qualified carrier. Met others who had issues on their trip and were not happy with the coverage and service that was difficult for them to correct their issue with their insurance carrier.

    Claim Process
    My evo phone was stolen in Peru, and I like to know if it is covered. We just got back a week ago and were not able to take care of this at the time do to a death in family. I did contact Sprint through on line text and do have a copy of the situation. Please advise if there was coverage for this item. Thank you.
    Contact me
    Stevenmalin1@gmail.com

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Excellent service and paid claim promptly.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Thanks! Great!

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    The quotation, bind and claim process went very smoothly for my family. I highly recommend this product to others traveling outside the U.S.!!

    Was this review helpful to you?

    1 out of 3 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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