Sales & Service Data

TOTAL SALES
10,960
Since 2012
MONTHLY SALES
309
Average Monthly Sales Since 2012
REVIEWS
421
Since 2012
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,960
policies sold

0.5%
negative reviews

0.5% (58) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    242
  • 4 stars
    84
  • 3 stars
    37
  • 2 stars
    10
  • 1 star  
    16
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Excellent service and paid claim promptly.

    Was this review helpful to you?

    4 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I am just glad that I did not have any need to contact you while on my trip!

    Was this review helpful to you?

    4 out of 8 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    I called the next day after i returned from my trip to do a claim. John hancock insurance agency told me that they will send me a email to do the claim. But till now i havent get any email from them.

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    March 29, 2017

    Thank you for posting a review of John Hancock.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Thank you for the refund when I had to cancel the insurance. It was easy to do. There was no interaction during trip as per question #5.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately no claim was necessary. However, I was impressed in the process of arranging for our coverage for the personal attention.
    Would gladly recommend your service to others.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Took two requests to obtain actual policy from John Hancock.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    The person who answered the phone would have been fine if I were calling the cable company because my internet connection was slow. I called because I had a problem and had paid for a policy that offered this service. The thought that my situation would have been more serious makes me shudder. I will not use your company again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Just outside of 30 days before our cruise my wife broke her foot and had to have surgery - so we had to cancel. The cruise line only refunded about 50% but the insurance came through for the rest plus the non-reusable airline tickets. I will always buy cruise insurance and Squaremouth is a great place to find it.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Second time we have used them. It was quick and simple and nice to know that we were covered by a reputable Insurance company should it be needed. Fortunately again it was not needed

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Over the phone I asked 7 Corners what I thought was a simple question - were photo copies of receipts for medical attention acceptable, or were originals required ?. I was told to contact John Hancock.. I did this, but after 15 min. on hold I gave up. Then sent an email to 7 Corners again but never received a response. Finally giving up, I mailed my claim with photo copies attached

    Review Updated: 12/17/2016

    The claim was approved and payment made in an extremely smooth and rapid way.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    November 21, 2016

    Thank you for posting a review.

    We apologize for your negative experience with John Hancock.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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