John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,315 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 7, 2016
    Linda from CA Verified Squaremouth Customer

    We have two mothers in their 90's. It was a comfort to know we had insurance to cover any eventuality. Fortunately we did not need to change any travel plans but could not have left in the first place without the peace of mind your insurance provided.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    October 25, 2016
    Tim from AR Verified Squaremouth Customer

    This was the first time to file a claim for trip insurance. I was apprehensive and expected a long process and push back on the claim.

    I was thrilled on how the process went smoothly and the customer service exceeded my expectations.

    There was some delay after the claim was filed on the status but Sara helps a great deal to move it along.
    We have rescheduled the trip and bought another policy because of this experience.
    Thank you Tim Orellano

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 23, 2016
    Anita from AZ Verified Squaremouth Customer

    I won't have more feedback until we see how the filing of the claim goes.

    Review Updated: 11/20/2016

    My claim was handled very quickly. I received the amount I requested.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 23, 2016
    J from WA Verified Squaremouth Customer

    Getting the insurance was straight forward and easy. The agant was helpful. I will use this travel insurance again becaure it is very cost efficient.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 19, 2016
    Edward from PA Verified Squaremouth Customer

    No gripes about the service especially when they adjusted my policy dates due to a change in my trip dates. I would definitely use them again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    October 14, 2016
    Leah Vazquez from GA Verified Squaremouth Customer

    BUYER BEWARE! I was informed that the company would help me and be there for me every step of the way. Then I went on my trip and I actually had a legit problem and found out how little help the company was willing to give. Suddenly the help was not at every cost it was very specific and the clause to cancel for any reason that I paid extra for was suddenly not valid anymore. I want a refund but they will not issue me that. I want to be covered for things that I was told I would be covered for so I can get my money back. But apparently this company is simply a ruse to con people out of their money that they could be using if something happens on their trip. If any people are considering buying are reading this DO NOT BUY. BUYER BEWARE.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    October 17, 2016

    Thank you for taking the time to post a review.

    We are sorry to hear of your negative experience.

    A member of the Zero Complaint Team will contact you today to discuss your complaint.

    Please contact us if you have any questions. We are delighted to help and can be reached at 800-240-0369.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    September 17, 2016
    Barbara from Atlanta from NY Verified Squaremouth Customer

    AsI had no need to file a claim, cannot comment such experience

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    September 13, 2016
    Alice from PA Verified Squaremouth Customer

    A medical claim from France of 31 dollars was handled without a problem. (The premium was 40 dollars.) I have no idea how a larger claim would have been handled.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    September 10, 2016
    Howard from CA Verified Squaremouth Customer

    The initial contact person could not get my wife's name right and after several calls, the revised documents still showed the name misspelled. However, after just one phone call to John Hancock the issue was resolved.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    September 8, 2016
    Karen Matles from FL Verified Squaremouth Customer

    My husband was hospitalized for two weeks and then to rehab........still there. Couldn't leave for the trip and still trying to get the
    reimbursement. Just takes time and cooperation from the doctors writing what's required.,...which is nil. Will get hospital and
    rehab data in place of direct physician response.

    Was this review helpful to you?

    1 out of 1 people found this review helpful