John Hancock Insurance Agency, Inc.
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,129 Reviews Since 2012

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    March 2, 2013
    David from IL Verified Squaremouth Customer

    Before Trip
    The policy was straight forward and the company has a decent reputation, so I made the purchase.

    During Trip
    On the evening of my accident my wife tried calling the company's 24 hour telephone number. No one answered. She made multiple attempts at redialing, yet the phone just rang. No one answered. This added to our stress and was extremely frustrating given the circumstance. Nothing says "we've got your back" like an unanswered phone in the middle of a crisis.

    Claim Process
    During an emergency situation, I was less than pleased with the company's service. The day after my accident, I passed out. I suspect the trauma and meds played a part in that. My wife called the company to ask if they would cover another visit to the ER due to my syncope episode. The rep responded by saying "she can't tell us not to seek medical treatment." That, combined with the unanswered phone the night before, really gave me an uneasy feeling about the company. I decided not to pursue another hospital visit.

    Upon returning home, I promptly received the required paperwork for filing my claim. Once submitted, it was approved and paid-in-full within one week. Rimbursement was easy and painless and the reps were helpful with any questions that I had. If the company can improve on the areas where I experienced problems, then my satisfaction and level of comfort would reflect a higher rating.

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    377 out of 379 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    February 28, 2013
    Susan from CA Verified Squaremouth Customer

    Before Trip
    The initial quote I received squarely failed to meet requirements that I specified and it was only until I purchased it and read the specifics that I was able to discern that- the Squaremouth rep clearly did not listen to me in assessing my needs. Subsequently, I called immediately to cancel the policy and the staff was very responsive about facilitating the change to a different policy and cancelling the first one- in all, the service was good,but the initial misstep could have been completely avoided and honestly, I was clear in the coverage that was needed and iterated it to the first customer service person, who apparently either disregarded it or didn't listen.

    During Trip
    Was never used- but my daughter did end up with a hospitalization that the medical staff of her organization attended to- nonetheless, it gave us peace of mind to know if an evacuation had been necessary that we had the coverage.

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    13 out of 14 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    February 16, 2013
    Pamela from CA Verified Squaremouth Customer

    Before Trip
    Easy to sign up

    During Trip
    Never had any contact with insurance carrier. Trip went without any issues.

    Claim Process
    No claim was made.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    February 12, 2013
    Mary from MO Verified Squaremouth Customer

    Before Trip
    It was quite easy to fill in the paper work on-line and the price was reasonable.

    During Trip
    Fortunately, we did not have to use the service before or during our trip.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 30, 2013
    Narendra from TX Verified Squaremouth Customer

    Before Trip
    The information on the insurance was quite clear and delivered promptly.

    During Trip
    Not applicable

    Claim Process
    Not applicable

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    January 21, 2013
    Jean from MA Verified Squaremouth Customer

    During Trip
    didn't need to use them, so not applicable

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 20, 2013
    KAY from NM Verified Squaremouth Customer

    During Trip
    Did not require any service.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 17, 2013
    Lowell from CA Verified Squaremouth Customer

    Before Trip
    Your representatives are very knowledgeable and very, very, very polite.

    During Trip
    These aren't applicable. I didn't use these services.

    Claim Process
    These aren't applicable. I didn't use these services.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    January 16, 2013
    Ronald from AZ Verified Squaremouth Customer

    Before Trip
    fortunately, no issues

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    January 14, 2013
    john from SD Verified Squaremouth Customer

    During Trip
    should (snail) mail policy to buyers...other than that OK

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    0 out of 0 people found this review helpful