John Hancock Insurance Agency, Inc.
Overall Rating 4.17 out of 5
Overall Rating 4.17 out of 5 1,389 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 28, 2012
    John from VT Verified Squaremouth Customer

    Before Trip
    I had no need for anything except the documentation, so the other two ratings don't really apply.

    During Trip
    Again, all went pretty smoothly this trip, so I had no need to contact John Hancock. The five stars is in anticipation that they would have done a good job if I had been too messed up by Hurricane Sandy.

    Claim Process
    No Claims made.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 25, 2012
    Mark from PA Verified Squaremouth Customer

    During Trip
    Not applicable

    Claim Process
    No claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 19, 2012
    Patricia from CA Verified Squaremouth Customer

    Before Trip
    Very easy to sign up and obtain this insurance.

    During Trip
    Did not need to use the insurance, thankfully.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 11, 2012
    Ana from TX Verified Squaremouth Customer

    Before Trip
    It help me so much to know all the options before my trip. I did not use it but I feel secure to have the detailed information about my insurance. Thanks,

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    November 2, 2012
    Roger from CA Verified Squaremouth Customer

    During Trip
    We had NO idea that baggage losses from a rental car are excluded. The agent said that on page 8 (or somewhere) there was a specific exclusion. This is the worst kind of misrepresentation to hide important things in fine print in a lengthy document few people read. It was NOT mentioned in the summary.

    Claim Process
    We have not yet filed a claim.

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    5 out of 6 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    November 2, 2012
    O & H from OR Verified Squaremouth Customer

    During Trip
    Insurance carrier refused to accept collect calls from overseas. We tried both phone numbers on the insurance document that we were sent. We had to find medical help on our own and pay for it out of our own pocket. We purchased a very high end policy and got nothing for our money. We intend to demand a refund. We had heard that most travel insurance was a scam and our experience is consistent with this wisdom.

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    110 out of 111 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    October 30, 2012
    Sandra from CA Verified Squaremouth Customer

    During Trip
    DID NOT NEED SUPPORT DURING THE TRIP

    Claim Process
    NO CLAIM

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    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    October 24, 2012
    Susan from MN Verified Squaremouth Customer

    During Trip
    Did not need to use it

    Claim Process
    No claim

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    October 23, 2012
    Michael and Sandy from VA Verified Squaremouth Customer

    Before Trip
    We like dealing with Square Mouth because we can look over multiple choices of insurance that best fits the current trip. Anytime we have had questions about a specific policy we have called Square Mouth and in every case have received knowledgeable and friendly service.

    During Trip
    Did not need to contact the insurance carrier during the trip.

    Claim Process
    N/a Did not need to file a claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 20, 2012
    Susan from MA Verified Squaremouth Customer

    During Trip
    Thankfully I didn't need to use any services during my trip

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    0 out of 0 people found this review helpful

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