John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,315 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 19, 2018
    Mirza from VA Verified Squaremouth Customer

    Very pleased with the Customer Service and courtesy.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    November 15, 2018
    Mary Lou from OR Verified Squaremouth Customer

    Our travel provider went bankrupt shortly before our trip. We filed a claim for the return of our deposit. The intake person was very helpful and the form was fairly easy to complete. We received a full refund in a timely manner. We were very pleased with the whole experience (except, of course, for losing our tour!).

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    12 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 13, 2018
    Frederick from TN Verified Squaremouth Customer

    The travel company I used for a trip to China went bankrupt. I filed a claim with John Hancock. They reviewed the case with the information I sent to them. I received full reimbursement for the amount I paid the travel company. No problems and I am glad I had the policy

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    12 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 8, 2018
    Thomas from CA Verified Squaremouth Customer

    Fortunately, we did not need to use the emergency care. I plan to get more coverage again for my wife and myself when we fly abroad.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 5, 2018
    Mary from FL Verified Squaremouth Customer

    Excellent customer service. Timely handling of the claim

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    5 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    October 31, 2018
    DANA from WA Verified Squaremouth Customer

    All Good. Glad I didn't have to test it!

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 31, 2018
    Abigail from TX Verified Squaremouth Customer

    I was injured one week prior to departure and had to cancel our trip. I have spoken with John Hancock customer service several times and have filed a claim for reimbursement for airfare and train tickets. I am waiting disposition of the claim.

    Review Updated: 11/28/2018

    Claim process was extremely fast, once I assembled all the necessary documentation. I used GREAT CARE to put ALL the documents together with a cover letter explaining the sequence of each, making sure to omit nothing requested/required for the claim. I received an automated confirmation the company received my claim with a message it would be processed in three weeks. In ten days I had a personal email from a claim processor approving the claim, saying I would receive a check within ten days. I actually received the check in about a week. Very fast and efficient. I did speak with the company twice when preparing my claim to be certain I submitted everything they needed. While it was tedious to assemble the documentation, it was necessary and appropriate to assure the insurance company this was a legitimate claim. In fifty years of having insurance coverage (auto, homeowners, etc.), I have only had one or two claims. I always buy trip insurance but never before made a claim and was unsure how it would work and whether expenses would actually be covered. I was very pleasantly surprised at the superb coverage and the ease of processing.

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    14 out of 15 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    October 26, 2018
    Russell from MO Verified Squaremouth Customer

    Filed the claim, no response from them for several weeks, then suddenly it was paid. They refuse to send the check to an address outside the US (I'm still traveling) so the check was returned to them. They've made zero effort to follow up & pay out my claim. As far as I'm concerned, that's fraud.

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    7 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 24, 2018
    Dee from CO Verified Squaremouth Customer

    I had read that it was important to have the insurance forms with you in a foreign country if one had to get medical treatment. I was able to contact a John Hancock representative that emailed me the forms in a matter of minutes.
    The John Hancock policy that I selected had the high level of protection that I wanted at about half price of other insurance companies.

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    7 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 23, 2018
    Cary from SC Verified Squaremouth Customer

    Great coverage and price!

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    0 out of 1 people found this review helpful