Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

All Good. Glad I didn't have to test it!

I was injured one week prior to departure and had to cancel our trip. I have spoken with John Hancock customer service several times and have filed a claim for reimbursement for airfare and train tickets. I am waiting disposition of the claim.

I had read that it was important to have the insurance forms with you in a foreign country if one had to get medical treatment. I was able to contact a John Hancock representative that emailed me the forms in a matter of minutes.
The John Hancock policy that I selected had the high level of protection that I wanted at about half price of other insurance companies.

Great coverage and price!

I can't say enough about the quality of Squaremouth. I started knowing very little about travel insurance. After 30 minutes with Squaremouth's educational information, I felt fully confident in making a buying decision.

I do have a claim pending after needing to cancel for medical reasons. I will not hesitate to purchase through Squaremouth again regardless of the outcome of that claim.

I selected John Hancock based on the price, prior reviews, and the features of the policy, which were a good match for my needs. Six of us were traveling together and we had booked our trip so far in advance that I was worried that someone in the group might need to cancel. We did have two crises in the week before our trip impacting two couples (a stage four cancer diagnosis for a sibling and an automobile accident) and it was good knowing we were covered. Fortunately we were all able to travel, so we didn’t need to make a claim.

I had questions about the potential impact of a hurricane on me and they were very helpful.

We have purchased travel policies through Squaremouth for years with no complaint. Under this particular policy we had a claim pertaining to injuries sustained. Upon receipt of documentation, John Hancock Insurance Agency promptly responded and our expenses were reimbursed without undue delay.

I lost my passport and was in danger of missing my flight. I called the contact number on my insurance documents. After many rings, the phone was answered by an "answering service." I was told that they could not help me and that I could only contact my insurer by going on-line. I was given the name of the web site that I needed to go to. I do not remember the name of the web site but it was not John Hancock. I told them that my policy listed John Hancock as the insurer. I was still told to go to this web site. I am not even sure that I was really sold insurance from John Hancock or if it was just a fraud company. Fortunately, I had an additional insurance policy that covered my airline tickets, which I had purchased from British Airlines. I was able to get great service from AIG as their insurer and my problem was solved. I will never use squaremouth or John Hancock again. If I could rate John Hancock a 0 instead of a 1 on this survey, I would.