Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I was drving to my destination. The middle east coast of Fl to Key West....I was trying to be sure I was covered, in the event a hurricane would affect my home or destination, or both. I spoke to an agent 2 or 3 times and got a different answers each time. Your coversge wording is very complicated, and either your agents dont understsnd it or they arent able to convey the meaning properly. I am thankful the trip is past, and I did'nt need to put in a claim, because i feel that i was not covered properly even at he price I paid. When you live in Fl and are traveling within the state a hurricane can affect your home and destination, both preventing you from going or interrupting your trip...you need a policy that clarifies this.

The enrollment process was very straightforward and I had no problems. However, about 10 days prior to departure, I was unable to locate the paperwork I had printed out including the proof of insurance ID cards. I contacted the agency and was very surprised that they were unable to locate any record of my policy!! I gave them an effective date, my name and DOB, and every other piece of information I could think of and to no avail.

Fortunately, I was able to finally track down my paperwork, but I have to admit I was pretty uncomfortable that the insurance carrier could not locate my file. I like Squaremouth just fine, but have my doubts about using John Hancock again.
FYI, I have been an insurance agent for 37 years so I have a fairly good grasp of what should and should not happen when someone is securing new coverage.

Dependent upon what Icelandair does with the delayed loss baggage info I have supplied. I was not pleased with the rep. I spoke with from Hancock who was extremely negative about by situation. She was noy helpful at a;;

Needed to make a claim which was processed quickly without any issues.

I am awaiting the results of the claim I submitted.

Felt very comfortable with the John Hancock brand, compared to others in the business. I found the benefits to be superior an the product competitively priced.

We did not go on our trip. We had to cancel for medical reasons. I could not answer question 4 correctly.

While in Paris I was injured and had surgery for a broken left leg and ankle at the American Hospital of Paris. My son contacted your company the day of the surgery and the girl (Olivia or Laura) was very helpful. There was a problem with your company getting the info it needed from AHP. I had a follow up visit with the doctor and paid the hospital and physicians bill on September 5. My son scanned and sent you all of the invoices and documents required. I returned to the US September 8 and Olivia requested the payment authorization which I sent by email. She’s forwarded it to claims for payment. I am presently awaiting reimbursement. Olivia has been extremely kind and helpful. I did not expect to have an injury or claim but I am glad I purchased the policy (Assuming I will be reimbursed).

So far every step has been great. Broke a tooth while there, and was going to wait to get hime to get it fixed but ended up with quite a bit of pain. Called customer service and they sent forms for dentist to fill out.
I will be sending forms in this week. I will update review upon re-imbursement. So far its been great!