John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,321 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    September 12, 2018
    Maryann from MA Verified Squaremouth Customer

    We were three adult family members with different addresses in the same state who went on the same trip together, and my email question to John Hancock customer service was answered promptly by them. It made the decision to purchase much easier. We chose a policy which covered our needs and felt much more reassured about our trip - luckily we did not have to use it, but I would recommend this travel insurance to others.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    September 9, 2018
    Jeffrey from TX Verified Squaremouth Customer

    For several years i purchased my travel insurance from seven corners. At best, their customer service was uneven. In my last time, I experienced a six hour flight delay. Seven corners was very unhelpful with my claim. They provided the customer service of an amoba. Disgusting. Needless to say I was extremely agitated when I saw,that seven corners was the under writer for John Hancock for my trip. Other than this minor point, everything fine.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    September 4, 2018
    jeffrey from NE Verified Squaremouth Customer

    very helpful staff..when our plane was cancelled I called customer service to inquiry re claim process...staff person was very understanding,sympathetic of our situation and email a claim form.. I couldn't ask for better service

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    3 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    September 3, 2018
    Gary from CO Verified Squaremouth Customer

    Straightforward and simple.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    August 31, 2018
    Albert from CA Verified Squaremouth Customer

    I sent out email with loss luggage receipts
    And I want to submit claim for loss checked luggage.
    But I have not received formal claim# yet

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    1 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    August 29, 2018
    Joan from FL Verified Squaremouth Customer

    I have spoken to 2 people since I became ill while traveling. Both were pleasant and helpful.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    August 27, 2018
    Steven from MI Verified Squaremouth Customer

    Always helpful and professional.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    August 27, 2018
    Betty from VA Verified Squaremouth Customer

    We had to go to a hospital for treatment for food poisoning then got stuck due to Hurricane Lane. We really never got clear answers as to what was covered.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    August 22, 2018
    R from FL Verified Squaremouth Customer

    In 2017, I was booked on the same trip that was cancelled due to Hurricane Irma. JH paid the full amount quickly so that I was able to rebook the trip for this year. All went well. thanks.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    August 17, 2018
    Tim from PA Verified Squaremouth Customer

    We had to file a claim. The process was easy and the claim was processed quickly.

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    3 out of 3 people found this review helpful