John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,315 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 23, 2018
    Mark from HI Verified Squaremouth Customer

    I enjoyed piece of mind on my trip knowing if anything happened to me,my family would be financially ok.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 22, 2018
    Gary from MI Verified Squaremouth Customer

    Had to cancel trip due to medical reasons. Excellent service from John Hancock Insurance, and fast claim payment.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 22, 2018
    THOMAS from SC Verified Squaremouth Customer

    The agents were very helpful in identifying and supplying the forms needed, as well as answering any questions about completing the claim process. After the initial documents were filed, requests for clarification and/or additional information were entirely reasonable and professionally communicated. Ours was a somewhat unique situation but its resolution was well handled without unnecessary delays.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    July 18, 2018
    Patricia from HI Verified Squaremouth Customer

    We were contacted by the cruise line with an offer. The cruise was overbooked and if we would change our departure date, they would upgrade our room and include an additional stop. Although our coverage had not started, John Hancock could not change the coverage period so we were not able to take advantage of this opportunity.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    July 16, 2018
    Brad from TX Verified Squaremouth Customer

    i was surprised to find that process for filing a claim involved filling out static document. further the document i received was very generic and a large portion of the document wasn't applicable to my situation. i would imagine that online form similar to this survey would insure the necessary information is collected and reduce the time required to review/process the claim.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    July 8, 2018
    Tom from VA Verified Squaremouth Customer

    John Hancock was very helpful and responsive in assisting us with our claim.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 8, 2018
    Mary from NM Verified Squaremouth Customer

    My pre purchase questions about coverage were answered quickly and professionally.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    July 7, 2018
    Francisco from FL Verified Squaremouth Customer

    Everything Fine, will use again in the future.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 6, 2018
    KD from VT Verified Squaremouth Customer

    Easy to navigate website. Mistake was found on my part but was addressed quickly and accurately. Price was fair. And I would not hesitate to recommend to a friend.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    July 5, 2018
    Huyen-Phuong from VA Verified Squaremouth Customer

    I contacted them to change my address.

    Was this review helpful to you?

    0 out of 0 people found this review helpful