John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,320 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    June 11, 2018
    Terri from WI Verified Squaremouth Customer

    Very helpful and efficient customer service when we called to change date of our river cruise.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    June 2, 2018
    Shirley from NC Verified Squaremouth Customer

    I bought the insurance soon after first committed arrangements.
    Later, when I knew the price of the total trip, I upped the insurance.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 28, 2018
    Todd from WA Verified Squaremouth Customer

    Great service when I had questions before my trip. Fortunately I did not have to utilize any of the benefits from the policy but it was nice to know they were there if needed. Will use them every time I take a trip.

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    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    May 26, 2018
    Jack from MI Verified Squaremouth Customer

    Trip was cancelled due to hospitalization for emergency surgery just before instead trip. Initial claim forms provided not for trip cancellation. New forms provided, filled out and submitted.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 25, 2018
    MIRZA from VA Verified Squaremouth Customer

    The Company rep. was polite, courteous and answered all my questions. Also, provided additional information via U.S. Mail.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 23, 2018
    Graham from PA Verified Squaremouth Customer

    Reasonable, good rates, good customer service, adjustable. I’ll be using them, again, on future travels

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 21, 2018
    Kevin from NH Verified Squaremouth Customer

    I had a good experience when asked questions prior to departure
    I am glad I did not have to use them -hopefully they would have been helpful as well -

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    May 21, 2018
    Rita from FL Verified Squaremouth Customer

    The initial interaction was good, but there has been no resolution or progress update yet. I have filed two claims. One for ticket reimbursement for one person not being able to travel due to a family medical situation and one for delayed luggage.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 19, 2018
    Patricia from WA Verified Squaremouth Customer

    Customer Service very responsible when I contacted them by email. My questions were immediately answered.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    May 19, 2018
    Rebecca from TX Verified Squaremouth Customer

    We were unable to take our trip as planned due to my husbands emergency heart issue. We are currently waiting for John Hancock to process our claim.

    Review Updated: 06/16/2018

    The claims process was smooth and straightforward.
    Thank you

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    1 out of 1 people found this review helpful

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