John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,315 Reviews Since 2012

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    April 29, 2018
    Thomas from NC Verified Squaremouth Customer

    We have had no issues with John Hancock so far. Customer Service was very helpful in answering my question. I also submitted a question to Assist. They emailed me requesting additional information. I provided the information but never heard back from them.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    April 27, 2018
    Jane from KY Verified Squaremouth Customer

    I had hoped to receive more to over my trip interruption cost due to weather but I received more than the agent said I would on the phone so the result is a draw.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    April 27, 2018
    michael from PA Verified Squaremouth Customer

    Got sick while in India and Nepal. Upon return to USA, contacted and visited family Dr for treatment. Contacted JHIA to advise I would be making claim for reimbursement of expenses associated with treatment. Was sent claim papers and instructions. Overall experience has been acceptable. Will wait to see how claim is resolved.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    April 26, 2018
    Kimberly from CA Verified Squaremouth Customer

    Filed the claim today for reimbursement of hotel night due to missed connection. I will review when I see how quickly efficiently and properly this is handled, until then, what is there to review?

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    April 22, 2018
    Robert from CO Verified Squaremouth Customer

    I like the flexibility to tailor a policy to my needs

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    April 16, 2018
    Susan from HI Verified Squaremouth Customer

    I have sent my information in several times dealing with this claim. It has been going on for months. I receive emails stating they have everything they need. I, also, receive emails stating that they need the same things I have already sent in. I am getting really tired of dealing with this problem. I would like the claim settled and a check sent to me for the full amount of the claim.
    Please take care of this asap.

    Review Updated: 05/14/2018

    Once I contacted SquareTrade the insurance company I used decided to pay the claim first thing the following morning. I would definitely recommend square trade but not so sure about John Hancock

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    April 14, 2018
    Leonard from VA Verified Squaremouth Customer

    Our luggage didn’t follow us on the first of our two legs home. In addition to contacting the airline, I called your customer service line. While they couldn’t help with recovering our luggage, they told me how I could file a claim, if necessary, and sent me the appropriate forms. Fortunately, the airline came through and our luggage arrived on our doorstep soon after we returned home.

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    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    April 9, 2018
    G from CA Verified Squaremouth Customer

    i usually take out my insurance for the deposit amount and increase the coverage amount when I make the final payment, Thai has usually been handed with a phone caller through the internet and the change is immediately made. In this case it was an ordeal.. I first contacted squremouth and was told that I had to contact John Hancock directly. Once I finally reached someone at John Hancock who could assist me, it took several days to get the change made. Very frustrating.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    April 7, 2018
    Charles from CA Verified Squaremouth Customer

    All good since we didn't have any problems on the trip.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    April 3, 2018
    Peter from CO Verified Squaremouth Customer

    unfortunately, i had to file a claim.

    i could not go on my trip due a sudden medical condition.

    i expect a full $4000 reimbursement.

    i would much rather have gone cat skiing.

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    1 out of 3 people found this review helpful