-
Rating 2 out of 5Policy:
GoldReview Received:
April 16, 2018Susan from HI Verified Squaremouth CustomerI have sent my information in several times dealing with this claim. It has been going on for months. I receive emails stating they have everything they need. I, also, receive emails stating that they need the same things I have already sent in. I am getting really tired of dealing with this problem. I would like the claim settled and a check sent to me for the full amount of the claim.
Please take care of this asap.Review Updated: 05/14/2018
Once I contacted SquareTrade the insurance company I used decided to pay the claim first thing the following morning. I would definitely recommend square trade but not so sure about John Hancock
Was this review helpful to you?
8 out of 8 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
April 14, 2018Leonard from VA Verified Squaremouth CustomerWas this review helpful to you?Our luggage didn’t follow us on the first of our two legs home. In addition to contacting the airline, I called your customer service line. While they couldn’t help with recovering our luggage, they told me how I could file a claim, if necessary, and sent me the appropriate forms. Fortunately, the airline came through and our luggage arrived on our doorstep soon after we returned home.
1 out of 1 people found this review helpful -
Rating 3 out of 5Policy:
GoldReview Received:
April 9, 2018G from CA Verified Squaremouth CustomerWas this review helpful to you?i usually take out my insurance for the deposit amount and increase the coverage amount when I make the final payment, Thai has usually been handed with a phone caller through the internet and the change is immediately made. In this case it was an ordeal.. I first contacted squremouth and was told that I had to contact John Hancock directly. Once I finally reached someone at John Hancock who could assist me, it took several days to get the change made. Very frustrating.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
April 7, 2018Charles from CA Verified Squaremouth CustomerWas this review helpful to you?All good since we didn't have any problems on the trip.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
April 3, 2018Peter from CO Verified Squaremouth CustomerWas this review helpful to you?unfortunately, i had to file a claim.
i could not go on my trip due a sudden medical condition.
i expect a full $4000 reimbursement.
i would much rather have gone cat skiing.
1 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
April 2, 2018Arlene from CA Verified Squaremouth CustomerThe company was efficient and prompt in processing my claim.
Was this review helpful to you?
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
April 1, 2018Kathleen from AZ Verified Squaremouth CustomerWas this review helpful to you?Very fast and easy policy purchase at a reasonable price for coverage.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
March 31, 2018Andrew from WI Verified Squaremouth CustomerOn arriving at the airport we learned that our connecting flight was cancelled and we had been moved to a flight 9 hours later. I called John Hancock and discussed the situation and they emailed me a claim form and told me that I could file it when I got back. This was very reassuring as we looked forward to a long stay in another airport.
Review Updated: 04/28/2018
It was almost 4 weeks from submitting my claim to receiving my check. They emailed me three times during that period. once about two days after I submitted the claim to acknowledge they received it, once the let me know they were processing it, and the third time to let me know the process was completed and roughly when the check would be sent. It arrived well within the time frame they said.
Was this review helpful to you?
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
March 31, 2018Richard from KY Verified Squaremouth CustomerWas this review helpful to you?So far so good.
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
March 29, 2018Mark from TX Verified Squaremouth CustomerWas this review helpful to you?Coverage seems to overlap. 24 customer assistant was less than knowledgeable or comforting.
0 out of 0 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information