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Rating 2 out of 5Policy:
SilverReview Received:
June 4, 2023Kurt from OH Verified Squaremouth CustomerWas this review helpful to you?They don’t answer the phone
5 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
May 27, 2023Tommy from OK Verified Squaremouth CustomerWas this review helpful to you?Easy transaction. Excellent service when I called to revise coverage dates. No hassles!
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
May 23, 2023Francis from CA Verified Squaremouth CustomerWas this review helpful to you?Everything went well. We felt very comfortable traveling.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
May 20, 2023Stewart from SC Verified Squaremouth CustomerWas this review helpful to you?I did call to make sure the policy I was purchasing was the best for this trip. The agent confirmed that it covered what I needed very well.
2 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
May 16, 2023Arthur from GA Verified Squaremouth CustomerWas this review helpful to you?We had to cancel our trip because of an injury that required surgery and rehab. We were able to take care of our refund request all on line. We submitted all the paperwork with our request. We submitted it on Saturday which was approved after a few days. Received a check a week after that. It was a surprisingly easy process. We will use John Hancock as a travel insurance provider in the future.
16 out of 16 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
May 16, 2023GILBERT from CA Verified Squaremouth CustomerWas this review helpful to you?Very helpful and professional.
1 out of 3 people found this review helpful -
Rating 1 out of 5Policy:
SilverReview Received:
May 14, 2023Donna from NV Verified Squaremouth CustomerI set pages of information in. I was asking for reimbursement of $77.
Was this review helpful to you?
I received a voicemail that says - your claim is denied.
Lacks personal service.
8 out of 8 people found this review helpful -
Rating 1 out of 5Policy:
SilverReview Received:
May 14, 2023Bella from MN Verified Squaremouth CustomerWas this review helpful to you?The information coming is too confusing as to who we are to work with. John Hancock, Squaremouth, Starr Indemnity & Liability Company, and Broadspire Services, Inc. If that's the intent, that's not very nice. The forms sent to fill out are very difficult to read. This new way of using the smallest fonts in a light gray isn't nice either. This causes migraines in a very short time making everything take longer to read and fill out. Life is hard enough without this.
7 out of 9 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
May 7, 2023CONRAD from AZ Verified Squaremouth CustomerWas this review helpful to you?Our cruise was cancelled by the operator. The operator made good my out-of-pocket costs. John Hancock transferred my insurance policy from the April cruise to the rescheduled September cruise, at no cost.
Well done!
6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
May 6, 2023Heather from NH Verified Squaremouth CustomerWas this review helpful to you?The agent that responded to an inquiry we had before purchasing was extremely helpful and informative. We were trying to figure out the best way to purchase insurance as it was to cover a vacation rental a few families would be staying in and wanted to be covered for the whole trip as well as insure we could recover a portion if one family could no longer make the trip. We didn't need to use the policy as we were all able to go, but having trip insurance gives you peace of mind that if plans do need to change fairly last minute, you're covered.
3 out of 4 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information