Sales & Service Data

TOTAL SALES
10,237
Since 2005
MONTHLY SALES
61
Average Monthly Sales Since 2005
REVIEWS
487
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,237
policies sold

0.5%
negative reviews

0.5% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    292
  • 4 stars
    106
  • 3 stars
    42
  • 2 stars
    13
  • 1 stars
    6
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.48/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Excellent service with phone rep....very friendly and we'll informed. She helped me make sure my coverage best fit my needs.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Katie
    Response Received:

    Thank you for taking the time to share your experience. We are very glad to hear you were able to get coverage that meets your needs. We hope you have a wonderful vacation! If we can do anything else to help, please let us know.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I am in the process of submitting a claim for Trip Interruption and look forward to resolving it with MH Ross ASAP.

    My interactions with MH Ross during my Interrupted Trip were mixed (Amanda, Jane, Jeff, & Art), While some of their customer service reps were very helpful, others were not able to give me the reassurances I desired/needed. Strangely, I was referred to Traveler's Aid (Paula, who was extremely nice!), when I thought that MH Ross should have been more responsive.

    My claim is being mailed tomorrow and I am hoping my thorough documentation will allow the process to run smoothly. I will update throughout the process.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Katie
    Response Received:

    Thank you for taking the time to share your experience. We are sorry to hear your interactions with our Customer Service team were mixed. Unfortunately, we are not able to provide specific reassurances without the applicable information. We received your claim form yesterday, July 21, and it will be reviewed shortly. If we can do anything else to help in the meantime, we would be happy to do so.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    This was a good travel insurance buying experience. The policy covered all aspects I needed covered and provided a great deal of scope, options and was easy to purchase with excellent US based English speaking phone support even very late CST on a Friday night. I would recommend this policy to other travelers vs. other comparable options I looked at. A very good experience for acquiring the right coverage to protect the investment in and whilst on our trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    We did not receive a confirmation or proof of insurance. After emailing MHR asking for confirmation I received a call then received an email with confirmation.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I was glad that the insurance was affordable and that everything went well and I didn't need to use it.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    We got this particular insurance, due to having rental car coverage as well. Once arriving in Grand Caymans, we found out that Budget and others, do not accept this rental coverage insurance. Very upsetting to say the least. We felt that we had wasted money.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    no need to rate

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I was so glad I purchased travel insurance, because six weeks before my trip, I broke my leg. I was still able to take the trip, but it was in doubt for a while, and having the insurance gave me peace of mind. The trip was great (Italy!) and I did not need to make a claim.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Katie B
    Response Received:

    Thanks for taking the time to share your review, Patricia. We are so very sorry to hear about your broken leg, but happy to hear you had a great time in Italy!

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Please delete this response - made in error.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    did not need to submit a claim

    Was this review helpful to you?

    0 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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