Due to the Air France pilot strike, our flight from Paris to New York were cancelled. I attempted to contact customer service to obtain assistance with re-booking our flights but when I tried to call the number collect, my call was rejected several times. I ended up getting assistance from Delta airlines who had a direct dial number I could call in Paris.
I found it especially difficult to even make a collect call. No one at the hotel was able to tell me how to do that from our hotel room and public phones just do not exist anymore. The cell phone we took with us died 2 days into the trip so we couldn't use it. You need to provide a better way to reach your customer service from outside the US. Calling collect is an extremely difficult option to use.
Hi: We are in process of working with Ross on our claim but having trouble accessing our forms online. On phone with them this morning so we'll see.
Long story sho,rt there are two parts to our claim. 1) At the start of the trip we had items stolen from our luggage somewhere at or between Amsterdam and Kilimanjaro when our bags were delayed 36 hours. 2) At the end of the trip one of the covered travelors broke her ankle and leg in Zanzibar. Telephone contact is difficult and internet connection nearly impossible. However, with some assistance we got a Ross representative. Frankly, they seemed a bit clueless and kept talking about faxing 5 pages to the hospital that they needed back before she left. He didn't seem to get that we were in a small "third world" hospital were everyone speaks Swahili and I really doubt they even have a fax machine! At any rate, we kept all receipts. We are home now dealing with the injury; in fact she is having surgery today.
We will know more later the degree of satisfaction with settling our claim with Ross. Any guidance SquareMouth can provide is appreciated. Thank you.
Did not need to use the ins.
Price was right Coverages met my needs Would rec
Excellent service with phone rep....very friendly and we'll informed. She helped me make sure my coverage best fit my needs.
I am in the process of submitting a claim for Trip Interruption and look forward to resolving it with MH Ross ASAP.
My interactions with MH Ross during my Interrupted Trip were mixed (Amanda, Jane, Jeff, & Art), While some of their customer service reps were very helpful, others were not able to give me the reassurances I desired/needed. Strangely, I was referred to Traveler's Aid (Paula, who was extremely nice!), when I thought that MH Ross should have been more responsive.
My claim is being mailed tomorrow and I am hoping my thorough documentation will allow the process to run smoothly. I will update throughout the process.
This was a good travel insurance buying experience. The policy covered all aspects I needed covered and provided a great deal of scope, options and was easy to purchase with excellent US based English speaking phone support even very late CST on a Friday night. I would recommend this policy to other travelers vs. other comparable options I looked at. A very good experience for acquiring the right coverage to protect the investment in and whilst on our trip.
We did not receive a confirmation or proof of insurance. After emailing MHR asking for confirmation I received a call then received an email with confirmation.
I was glad that the insurance was affordable and that everything went well and I didn't need to use it.
We got this particular insurance, due to having rental car coverage as well. Once arriving in Grand Caymans, we found out that Budget and others, do not accept this rental coverage insurance. Very upsetting to say the least. We felt that we had wasted money.
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