Sales & Service Data

TOTAL SALES
10,310
Since 2005
MONTHLY SALES
63
Average Monthly Sales Since 2005
REVIEWS
494
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,310
policies sold

0.5%
negative reviews

0.5% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    296
  • 4 stars
    107
  • 3 stars
    44
  • 2 stars
    13
  • 1 stars
    6
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Good coverage. Good customer service when choosing the plan. Did not claim so cannot comment on how the claim would have been handled.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Due to the Air France pilot strike, our flight from Paris to New York were cancelled. I attempted to contact customer service to obtain assistance with re-booking our flights but when I tried to call the number collect, my call was rejected several times. I ended up getting assistance from Delta airlines who had a direct dial number I could call in Paris.
    I found it especially difficult to even make a collect call. No one at the hotel was able to tell me how to do that from our hotel room and public phones just do not exist anymore. The cell phone we took with us died 2 days into the trip so we couldn't use it. You need to provide a better way to reach your customer service from outside the US. Calling collect is an extremely difficult option to use.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Katie B
    Response Received:

    Thank you for taking time to share your feedback with us. We always appreciate hearing from our travelers, but we are sorry to hear you had trouble reaching our 24/7 customer service line. While on your trip, the best number to call is the 24/7 One Call assistance line at 1-800-555-9095 within the United States and Canada, and at 1-603-894-4710 outside of the United States and Canada.

    If you have any further questions, please let us know and we would be happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Hi: We are in process of working with Ross on our claim but having trouble accessing our forms online. On phone with them this morning so we'll see.

    Long story sho,rt there are two parts to our claim. 1) At the start of the trip we had items stolen from our luggage somewhere at or between Amsterdam and Kilimanjaro when our bags were delayed 36 hours. 2) At the end of the trip one of the covered travelors broke her ankle and leg in Zanzibar. Telephone contact is difficult and internet connection nearly impossible. However, with some assistance we got a Ross representative. Frankly, they seemed a bit clueless and kept talking about faxing 5 pages to the hospital that they needed back before she left. He didn't seem to get that we were in a small "third world" hospital were everyone speaks Swahili and I really doubt they even have a fax machine! At any rate, we kept all receipts. We are home now dealing with the injury; in fact she is having surgery today.

    We will know more later the degree of satisfaction with settling our claim with Ross. Any guidance SquareMouth can provide is appreciated. Thank you.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Katie B
    Response Received:

    Thank you for taking time to speak with us on the phone and allowing us to assist you in gaining access to the forms. We now await receipt of the claim submissions. If we can do anything else to assist you during the process, please let us know.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Did not need to use the ins.

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    0 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Price was right Coverages met my needs Would rec

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Excellent service with phone rep....very friendly and we'll informed. She helped me make sure my coverage best fit my needs.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Katie
    Response Received:

    Thank you for taking the time to share your experience. We are very glad to hear you were able to get coverage that meets your needs. We hope you have a wonderful vacation! If we can do anything else to help, please let us know.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I am in the process of submitting a claim for Trip Interruption and look forward to resolving it with MH Ross ASAP.

    My interactions with MH Ross during my Interrupted Trip were mixed (Amanda, Jane, Jeff, & Art), While some of their customer service reps were very helpful, others were not able to give me the reassurances I desired/needed. Strangely, I was referred to Traveler's Aid (Paula, who was extremely nice!), when I thought that MH Ross should have been more responsive.

    My claim is being mailed tomorrow and I am hoping my thorough documentation will allow the process to run smoothly. I will update throughout the process.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Katie
    Response Received:

    Thank you for taking the time to share your experience. We are sorry to hear your interactions with our Customer Service team were mixed. Unfortunately, we are not able to provide specific reassurances without the applicable information. We received your claim form yesterday, July 21, and it will be reviewed shortly. If we can do anything else to help in the meantime, we would be happy to do so.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    This was a good travel insurance buying experience. The policy covered all aspects I needed covered and provided a great deal of scope, options and was easy to purchase with excellent US based English speaking phone support even very late CST on a Friday night. I would recommend this policy to other travelers vs. other comparable options I looked at. A very good experience for acquiring the right coverage to protect the investment in and whilst on our trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    We did not receive a confirmation or proof of insurance. After emailing MHR asking for confirmation I received a call then received an email with confirmation.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I was glad that the insurance was affordable and that everything went well and I didn't need to use it.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

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Times Staff Writer

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