Medical note and all documentation has been supplied to MH Ross and still I have not received any refund. I've called several times and they are RIDICULOUSLY slow. I'm 100% confident that we are eligible for a refund based on the severity of my son's condition so I have no idea why this is taking so long. The last time I purchased an insurance plan and had to cancel I was reimbursed within days. This is now more than 4 weeks and still no answer from them. Very dissatisfied with their service!
Squaremouth's rep helped me find a policy that covered missed connections not part of a cruise. That gave me extra peace of mind .
Good coverage. Good customer service when choosing the plan. Did not claim so cannot comment on how the claim would have been handled.
Due to the Air France pilot strike, our flight from Paris to New York were cancelled. I attempted to contact customer service to obtain assistance with re-booking our flights but when I tried to call the number collect, my call was rejected several times. I ended up getting assistance from Delta airlines who had a direct dial number I could call in Paris.
I found it especially difficult to even make a collect call. No one at the hotel was able to tell me how to do that from our hotel room and public phones just do not exist anymore. The cell phone we took with us died 2 days into the trip so we couldn't use it. You need to provide a better way to reach your customer service from outside the US. Calling collect is an extremely difficult option to use.
Did not need to use the ins.
Price was right Coverages met my needs Would rec
Excellent service with phone rep....very friendly and we'll informed. She helped me make sure my coverage best fit my needs.
I am in the process of submitting a claim for Trip Interruption and look forward to resolving it with MH Ross ASAP.
My interactions with MH Ross during my Interrupted Trip were mixed (Amanda, Jane, Jeff, & Art), While some of their customer service reps were very helpful, others were not able to give me the reassurances I desired/needed. Strangely, I was referred to Traveler's Aid (Paula, who was extremely nice!), when I thought that MH Ross should have been more responsive.
My claim is being mailed tomorrow and I am hoping my thorough documentation will allow the process to run smoothly. I will update throughout the process.
This was a good travel insurance buying experience. The policy covered all aspects I needed covered and provided a great deal of scope, options and was easy to purchase with excellent US based English speaking phone support even very late CST on a Friday night. I would recommend this policy to other travelers vs. other comparable options I looked at. A very good experience for acquiring the right coverage to protect the investment in and whilst on our trip.
We did not receive a confirmation or proof of insurance. After emailing MHR asking for confirmation I received a call then received an email with confirmation.
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BY KATHERINE SNOW SMITH
Times Staff Writer
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