Reviews, Sales, and Service Ratings for
TripAssure

Before Trip
I don't remember receiving any customer service prior to the trip. We did all our business on line which seemed to work well

During Trip
we did not have any reason to contact the carrier during the trip

Claim Process
We did not make a claim. I called to inquire about the possibitiy of a claim as our luggage was 2 days late in arriving. The Cust Srv response seemed brisk and defensive

During Trip
We didn't have to use any services during our trip

Claim Process
We didn't have to make a claim.

During Trip
We had no need to use the insurance during the trip.

Before Trip
Good, timely information.

During Trip
Had to cancel trip because of illness. Got full refund from travel service, so no need to file claim.

During Trip
The trip was canceled

Claim Process
This company (MH Ross & United States Fire Insurance Company) was the worst travel insurance company I have ever dealt with! (However, I must admit I have only dealt with 3 claims in my life). There were completely unreasonable in their request for information. There were impossible to communicate with on the phone, since I had to talk to a MH Ross agent, who would then translate my concerns to the underwriters, who would respond to the agent, who would then translate the answer to me. In addition, every time I submitted the requested information, they would respond with a request for more information (often in a different area of the claim than the previous request). I definitely got the feeling it was a game with them to see if they could discourage me from proceeding. When I questioned why they would not accept the information I had provided (medical records of a traveling companion), rather than answer my questions, they rejected my claim. I finally asked my companion's doctor to provide the same information directly to them that I had already sent them, they settled the claim. I will never buy insurance from MH Ross again and have notified all of my traveling friends how bad MHRoss' service is!

Before Trip
The web site was very user friendly. Thanks for your help.

During Trip
Did not have to file a claim

Before Trip
It is hard to rate a service when I have not had to make a claim and there has been no human contact.

Before Trip
your price was very competitive and gave me lots of options

During Trip
did not need it but i was glad i had it

Claim Process
no claim

During Trip
Did not have to contact the carrier during my trip.

Claim Process
Did not make a claim

Before Trip
The document served to prove travel insurance. We did not need nor use the policy other than that.