Sales & Service Data

TOTAL SALES
10,519
Since 2005
MONTHLY SALES
73
Average Monthly Sales Since 2005
REVIEWS
499
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,519
policies sold

0.4%
negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    300
  • 4 stars
    107
  • 3 stars
    45
  • 2 stars
    13
  • 1 stars
    6
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    I received excellent service and support from the representatives at MH Ross. Circumstances did require a claim to be filed. I was completely satisfied with the settlement and its timeliness. The only reason I rated the claim process with three stars is because the paperwork was a bit daunting. Otherwise, five stars across the board and I will definitely use MH Ross for future trips.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Terms not clear at purchase about Trip Delay. My trip was delayed by a hurricane, and after calling found out I was only covered for cancelation, not delay.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    The ONLY acgknowlement from Trip Mate was a post card send to me on 6/24/11, stating "received my claim information & will carefully reviewing my file. You'll be hearring from us Shortly." It has been more than a month since I filed claim, NOT A WORD to date!!!
    7/17/11
    Charles H. Lee
    323-254-8958

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I wanted to call the collect number from Europe but it's not easy to figure out how to dial it and request collect. I tried a few times and failed. There should be instructions how to do it from an overseas pay phone. Also, it would be good if the policy summary indicated if you needed to call the hotline before getting medical help. I would probably have seedn a doctor about a rash that developed if I had known I didn't need to call the hotline to authorize it first.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I don't understand these questions. I only went online and never had contact with a human being. The website was clear and well formatted, so if that's what you mean by "customer service," then it was fine--I'd give it 4 stars. I don't know what you mean by "documentation arrival time," as I never received a hard copy of anything. That was a bit confusing, as somewhere on the website it said that I would receive a hard copy of the contract. But I never did.

    During Trip
    These questions don't apply to me. I had to cancel the trip before I left.

    Claim Process
    Again, I repeat: I had no contact with a human being. I handled my claim by downloading information from the website and sending in a hard copy to your office.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Did not have any interaction with the carrier at this point.

    During Trip
    Trip was not taken due to illness.

    Claim Process
    It's been about 3.5 weeks since I submitted the final paperwork for my claim and I have not a word from the carrier. I will be starting phone calls to them if I don't have some type of status by the end of the week of 5/24.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    We should have read the policy more closely, because it was only after I was pickpocketed and called the company that we realized the loss of cash was not covered. On the other hand, as I can't be the first person this has happened to, perhaps some consideration could be made toward providing assistance in this regard in the future (with the appropriate protections to the company of course).

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Claim is still open and under review.

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    4 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    My insurance covered airfares, but they would not cancel. I had to work very hard to get refunds, but I did. That part of a trip should not be covered because tickets canot be cancelled and this provider should not pretend it can cover airfare.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We await a claim settlement for damaged baggage. Therefore, final comments will await process and settlement of subject claim.
    Thus far, service has been very helpful.

    Claim Process
    Settlement pending

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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