Sales & Service Data

TOTAL SALES
10,025
Since 2005
MONTHLY SALES
56
Average Monthly Sales Since 2005
REVIEWS
483
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,025
policies sold

0.5%
negative reviews

0.5% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    290
  • 4 stars
    104
  • 3 stars
    42
  • 2 stars
    13
  • 1 stars
    6
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 4 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I wanted to call the collect number from Europe but it's not easy to figure out how to dial it and request collect. I tried a few times and failed. There should be instructions how to do it from an overseas pay phone. Also, it would be good if the policy summary indicated if you needed to call the hotline before getting medical help. I would probably have seedn a doctor about a rash that developed if I had known I didn't need to call the hotline to authorize it first.

    Was this review helpful to you?

    6 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Terms not clear at purchase about Trip Delay. My trip was delayed by a hurricane, and after calling found out I was only covered for cancelation, not delay.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    It took me 4 months to get the $60.00

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    no problems

    During Trip
    non-applicable

    Claim Process
    It is now June 25th, and I still have not received reimbursement for a trip cancelled due to family crisis involving a hospital visit and nursing home placement. I have gotten in the habit of buying travel insurance as my parents are 92 and 95 years old and anything can happen. As it was I had to go to Florida 5 days before my scheduled vacation and could not take care of all details to get home and go on vacation. I'm am not pleased with how long it has taken to review my claim.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The lack of information about how to proceed with booking new flights when I called was very frustrating. Having to call back during business hours from another country on the opposite side of the globe was a real pain. Thankfully our new flight was covered when we missed a connection due to a flight being cancelled. I submitted all the paperwork and was reimbursed fully for the new tickets on a different airline to get us home as close to our original schedule as possible.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Claim is still open and under review.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We await a claim settlement for damaged baggage. Therefore, final comments will await process and settlement of subject claim.
    Thus far, service has been very helpful.

    Claim Process
    Settlement pending

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    My insurance covered airfares, but they would not cancel. I had to work very hard to get refunds, but I did. That part of a trip should not be covered because tickets canot be cancelled and this provider should not pretend it can cover airfare.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    MH Ross Travel Insurance team
    Response Received:

    Thank you for taking time to share your comments. According to our records, although we received an initial request on August 26, 2013, we have not received a claim for review. If you would like to submit a claim you may do that online at MHRoss.com or call us at 800-423-3632 and we would be happy to help.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I don't remember receiving any customer service prior to the trip. We did all our business on line which seemed to work well

    During Trip
    we did not have any reason to contact the carrier during the trip

    Claim Process
    We did not make a claim. I called to inquire about the possibitiy of a claim as our luggage was 2 days late in arriving. The Cust Srv response seemed brisk and defensive

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I don't understand these questions. I only went online and never had contact with a human being. The website was clear and well formatted, so if that's what you mean by "customer service," then it was fine--I'd give it 4 stars. I don't know what you mean by "documentation arrival time," as I never received a hard copy of anything. That was a bit confusing, as somewhere on the website it said that I would receive a hard copy of the contract. But I never did.

    During Trip
    These questions don't apply to me. I had to cancel the trip before I left.

    Claim Process
    Again, I repeat: I had no contact with a human being. I handled my claim by downloading information from the website and sending in a hard copy to your office.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More