Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
8,919
since 2005
Monthly Sales
227
average monthly sales since 2005
Reviews
437
reviews since 2005
Overall Rating
4.45 out of 5
Top Providers
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4.54/5
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4.48/5
average on squaremouth 13,367 policies sold - 244 average monthly sales over last 3 months - 14,190 reviews - overall rating 4.45 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.45

average on squaremouth 4.45 out of 5

8,919 policies sold
0.5% negative reviews

0.5% (45) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    265
  • 4 star
    93
  • 3 star
    34
  • 2 star
    12
  • 1 star
    5
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Terms not clear at purchase about Trip Delay. My trip was delayed by a hurricane, and after calling found out I was only covered for cancelation, not delay.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    It took me 4 months to get the $60.00

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    no problems

    During Trip
    non-applicable

    Claim Process
    It is now June 25th, and I still have not received reimbursement for a trip cancelled due to family crisis involving a hospital visit and nursing home placement. I have gotten in the habit of buying travel insurance as my parents are 92 and 95 years old and anything can happen. As it was I had to go to Florida 5 days before my scheduled vacation and could not take care of all details to get home and go on vacation. I'm am not pleased with how long it has taken to review my claim.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Process
    Claim is still open and under review.

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    4 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    We await a claim settlement for damaged baggage. Therefore, final comments will await process and settlement of subject claim.
    Thus far, service has been very helpful.

    Claim Process
    Settlement pending

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    4 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My insurance covered airfares, but they would not cancel. I had to work very hard to get refunds, but I did. That part of a trip should not be covered because tickets canot be cancelled and this provider should not pretend it can cover airfare.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance team

    Thank you for taking time to share your comments. According to our records, although we received an initial request on August 26, 2013, we have not received a claim for review. If you would like to submit a claim you may do that online at MHRoss.com or call us at 800-423-3632 and we would be happy to help.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    I don't remember receiving any customer service prior to the trip. We did all our business on line which seemed to work well

    During Trip
    we did not have any reason to contact the carrier during the trip

    Claim Process
    We did not make a claim. I called to inquire about the possibitiy of a claim as our luggage was 2 days late in arriving. The Cust Srv response seemed brisk and defensive

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    I don't understand these questions. I only went online and never had contact with a human being. The website was clear and well formatted, so if that's what you mean by "customer service," then it was fine--I'd give it 4 stars. I don't know what you mean by "documentation arrival time," as I never received a hard copy of anything. That was a bit confusing, as somewhere on the website it said that I would receive a hard copy of the contract. But I never did.

    During Trip
    These questions don't apply to me. I had to cancel the trip before I left.

    Claim Process
    Again, I repeat: I had no contact with a human being. I handled my claim by downloading information from the website and sending in a hard copy to your office.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I don't know if it was Michelle Kleinmetz or someone that works under her but I got GREAT customer service. I had left a message after hours because I had a problem ordering and the next morning I got a call. She helped me with my issue and pointed me to a much better plan to suit my needs. Please give whoever it was kudos, a pat on the back, and a raise! If I need travel insurance again it will be from squaremouth.

    During Trip
    n/a

    Claim Process
    n/a

    Was this review helpful to you?
    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Good, timely information.

    During Trip
    Had to cancel trip because of illness. Got full refund from travel service, so no need to file claim.

    Was this review helpful to you?
    3 out of 4 people found this review helpful