Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
9,309
since 2005
Monthly Sales
242
average monthly sales since 2005
Reviews
442
reviews since 2005
Overall Rating
4.45 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.48/5
average on squaremouth 13,964 policies sold - 293 average monthly sales over last 3 months - 14,498 reviews - overall rating 4.45 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.45

average on squaremouth 4.45 out of 5

9,309 policies sold
0.5% negative reviews

0.5% (45) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    269
  • 4 star
    93
  • 3 star
    35
  • 2 star
    12
  • 1 star
    5
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We should have read the policy more closely, because it was only after I was pickpocketed and called the company that we realized the loss of cash was not covered. On the other hand, as I can't be the first person this has happened to, perhaps some consideration could be made toward providing assistance in this regard in the future (with the appropriate protections to the company of course).

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie Burton

    Thank you for taking the time to share your feedback with us. We are very sorry to hear your belongings were stolen. Unfortunately, there is no way to validate the amount of cash lost in these types of situations, so, as specified in the policy, we are unable to provide reimbursement.

    Thank you again for taking the time to reach out. If we can answer any further questions, please let us know.

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    4 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I had a few questions regarding the documentation, Squaremouth had the contact information for the agency large and bold so it was easy to find, saving me a lot of time! When I called the agency they were more than accommodating and shared a bunch of additional information with me.

    Was this review helpful to you?
    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Had no contact with the carrier before the trip and after my purchase.

    During Trip
    We had to cancel the trip

    Claim Process
    Actually went pretty smoothly; I was surprised.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    Piece of advice: do not fly Tam Airlines!!!!

    Claim Process
    PROCESSING....

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Trip cancelled for health reasons. No contact with agent. Went right to carrier - OLD REPUBLIC - service excellent - pay off held up by airline for 4 months. Refund $2900 out of $8900 cost.\r\nOLD REPUBLIC to pay balance now.\r\nJM

    Claim Process
    Old Republic - many followups. Delay caused by foreign air carrier.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    I did not get a hard copy of my insurance coverage, just a downloaded PDF, so while quick and easy, sometimes PDF copies are not sufficient in emerging countries.

    Was this review helpful to you?
    2 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    The trip was changed from nepal,tibet to india and the agent was very helpful

    During Trip
    I did not make a.y contact during the trip.

    Claim Process
    I have not submitted everything yet since i am waiting for a repair to be completed.

    Was this review helpful to you?
    2 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Got the information I needed upfront, but didn't file a claim, so the other items are not applicable.

    Was this review helpful to you?
    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very easy and clear to compare and select a policy..and affordable. All questions and explanations clearly answered on terms and coverages online. Policy issuance fast with plenty of opportunities to talk to live people if needed. I had a high comfort level in carriers.and Squaremouth. No claims made.

    Was this review helpful to you?
    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I would have liked to receive an actual copy of my policy in the mail, especially since I purchased it months ahead of time. I'm glad I didn't need to use it since all I had was an email confirmation of purchase.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie Burton

    Thank you for taking time to review your experience. We always appreciate hearing from our travelers. If you would like to receive a paper copy of your travel insurance policy in the future, please email or call to and request one. Please let us know if you have any further questions and thanks again for taking the time to share your review with us.

    Was this review helpful to you?
    1 out of 2 people found this review helpful