Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
9,755
since 2005
Monthly Sales
70
average monthly sales since 2005
Reviews
467
reviews since 2005
Overall Rating
4.43 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
USA-ASSIST
4.48/5
average on squaremouth 13,685 policies sold - 266 average monthly sales over last 3 months - 15,333 reviews - overall rating 4.47 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.43

average on squaremouth 4.47 out of 5

9,755 policies sold
0.5% negative reviews

0.5% (46) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    279
  • 4 star
    103
  • 3 star
    39
  • 2 star
    12
  • 1 star
    6
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Read the policy and get all required documents from Doctors office. With out them you would not get refund. Took lots of time coping paperwork, filling out forms and geting it all sent off but was worth the time. Was refunded the money spent on doctors visit and medicine.

    Would recommend this policy.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I don't know if it was Michelle Kleinmetz or someone that works under her but I got GREAT customer service. I had left a message after hours because I had a problem ordering and the next morning I got a call. She helped me with my issue and pointed me to a much better plan to suit my needs. Please give whoever it was kudos, a pat on the back, and a raise! If I need travel insurance again it will be from squaremouth.

    During Trip
    n/a

    Claim Process
    n/a

    Was this review helpful to you?
    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Good, timely information.

    During Trip
    Had to cancel trip because of illness. Got full refund from travel service, so no need to file claim.

    Was this review helpful to you?
    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We should have read the policy more closely, because it was only after I was pickpocketed and called the company that we realized the loss of cash was not covered. On the other hand, as I can't be the first person this has happened to, perhaps some consideration could be made toward providing assistance in this regard in the future (with the appropriate protections to the company of course).

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie Burton

    Thank you for taking the time to share your feedback with us. We are very sorry to hear your belongings were stolen. Unfortunately, there is no way to validate the amount of cash lost in these types of situations, so, as specified in the policy, we are unable to provide reimbursement.

    Thank you again for taking the time to reach out. If we can answer any further questions, please let us know.

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    4 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I had a few questions regarding the documentation, Squaremouth had the contact information for the agency large and bold so it was easy to find, saving me a lot of time! When I called the agency they were more than accommodating and shared a bunch of additional information with me.

    Was this review helpful to you?
    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I didn't file a claim, but I did interact with them several times as my travel plans changed throughout the year. I always got a response within 24 hours. Even when I added 3 countries to itinerary 24 hours before departure, they didn't increase premium.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I am pregnant and was traveling with my fiancé. We were not sure what was the appropriate insurance policy to purchase and how much to feel comfortable traveling and the customer service was very helpful.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Feedback for Squaremouth: Please freeze the column headings that show the policy names so that as you scroll down you can still see which coverage goes with which companies.

    Feedback for MH Ross: Most of our questions were answered by MH Ross, and the initial person we spoke to before deciding to purchase was very nice. But, later we had a question about whether the rental car insurance was primary or secondary to our own car insurance, and no one knew the answer (it's not specified in the contract). We weren't available to call back during weekday business hours because we were going to be on our cruise, but they said they'd make a note of it in our file and find out the answer so that when we called back the following Sunday after our cruise docked, they'd have an answer for us before we rented our car. When we called back, they had no record of our previous phone call and no answer to our question. We decided to not purchase their car rental protection since we didn't have our answer.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had put incorrect dates in the application and after I had purchased the plan noticed that I was 2 days short. I called the provider and they very quickly modified the plan dates for me.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Had no contact with the carrier before the trip and after my purchase.

    During Trip
    We had to cancel the trip

    Claim Process
    Actually went pretty smoothly; I was surprised.

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    1 out of 1 people found this review helpful