Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
9,749
since 2005
Monthly Sales
75
average monthly sales since 2005
Reviews
467
reviews since 2005
Overall Rating
4.43 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,643 policies sold - 265 average monthly sales over last 3 months - 15,302 reviews - overall rating 4.47 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.43

average on squaremouth 4.47 out of 5

9,749 policies sold
0.5% negative reviews

0.5% (46) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    279
  • 4 star
    103
  • 3 star
    39
  • 2 star
    12
  • 1 star
    6
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    Piece of advice: do not fly Tam Airlines!!!!

    Claim Process
    PROCESSING....

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Trip cancelled for health reasons. No contact with agent. Went right to carrier - OLD REPUBLIC - service excellent - pay off held up by airline for 4 months. Refund $2900 out of $8900 cost.\r\nOLD REPUBLIC to pay balance now.\r\nJM

    Claim Process
    Old Republic - many followups. Delay caused by foreign air carrier.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    I did not get a hard copy of my insurance coverage, just a downloaded PDF, so while quick and easy, sometimes PDF copies are not sufficient in emerging countries.

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    2 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    The trip was changed from nepal,tibet to india and the agent was very helpful

    During Trip
    I did not make a.y contact during the trip.

    Claim Process
    I have not submitted everything yet since i am waiting for a repair to be completed.

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    2 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Got the information I needed upfront, but didn't file a claim, so the other items are not applicable.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very easy and clear to compare and select a policy..and affordable. All questions and explanations clearly answered on terms and coverages online. Policy issuance fast with plenty of opportunities to talk to live people if needed. I had a high comfort level in carriers.and Squaremouth. No claims made.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I would have liked to receive an actual copy of my policy in the mail, especially since I purchased it months ahead of time. I'm glad I didn't need to use it since all I had was an email confirmation of purchase.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie Burton

    Thank you for taking time to review your experience. We always appreciate hearing from our travelers. If you would like to receive a paper copy of your travel insurance policy in the future, please email or call to and request one. Please let us know if you have any further questions and thanks again for taking the time to share your review with us.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    We always insure with MH Ross, via Squaremouth.

    During Trip
    Didn't need to use this feature, thankfully.

    Claim Process
    Didn't need to use this feature, but have submitted claims in the past and service has been exceptional.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    your price was very competitive and gave me lots of options

    During Trip
    did not need it but i was glad i had it

    Claim Process
    no claim

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Of all the carriers I called they provided the most detailed information and their higher level person was more knowledgable than any other companies,

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    1 out of 2 people found this review helpful