Sales & Service Data

TOTAL SALES
10,315
Since 2005
MONTHLY SALES
63
Average Monthly Sales Since 2005
REVIEWS
494
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,315
policies sold

0.5%
negative reviews

0.5% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    296
  • 4 stars
    107
  • 3 stars
    44
  • 2 stars
    13
  • 1 stars
    6
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 2 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I would have liked to receive an actual copy of my policy in the mail, especially since I purchased it months ahead of time. I'm glad I didn't need to use it since all I had was an email confirmation of purchase.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Katie Burton
    Response Received:

    Thank you for taking time to review your experience. We always appreciate hearing from our travelers. If you would like to receive a paper copy of your travel insurance policy in the future, please email or call to and request one. Please let us know if you have any further questions and thanks again for taking the time to share your review with us.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We always insure with MH Ross, via Squaremouth.

    During Trip
    Didn't need to use this feature, thankfully.

    Claim Process
    Didn't need to use this feature, but have submitted claims in the past and service has been exceptional.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    your price was very competitive and gave me lots of options

    During Trip
    did not need it but i was glad i had it

    Claim Process
    no claim

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Of all the carriers I called they provided the most detailed information and their higher level person was more knowledgable than any other companies,

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We received the help we needed to receive our coverage. Please note the correct spelling of my name. Jearl Wayne Boland. Thank you.\r\nJearl Wayne Boland\r\nBertie Lee Boland

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Summary was delivered quickly by mail but had to request the copy of the actual policy.

    During Trip
    Had no need to use the emergency help hotline.

    Claim Process
    No claim

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Had to make a phone call to the carrier to confirm my plan was in effect -- it did not automatically come.

    During Trip
    No contact or problems during trip needed attention, so no contact was needed.

    Claim Process
    No claims

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I recieved immediate documentation via email.A letter with the policy and card was sent to me while I was overseas

    During Trip
    Never heard of MH Ross before until I read about them on squaremouth

    Claim Process
    no claim

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    i did not need any assistance and/or got in touch with the insurance provider

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    we had supplimental insurance from highmark .that could have been used in addition
    to square mouth .if we could have listed on the application i think it should have reduced the premium

    During Trip
    did not need to file a claim

    Was this review helpful to you?

    1 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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