Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
9,604
since 2005
Monthly Sales
144
average monthly sales since 2005
Reviews
458
reviews since 2005
Overall Rating
4.44 out of 5
Top Providers
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4.55/5
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4.49/5
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4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,959 reviews - overall rating 4.47 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.47 out of 5

9,604 policies sold
0.5% negative reviews

0.5% (46) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    276
  • 4 star
    100
  • 3 star
    36
  • 2 star
    12
  • 1 star
    6
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Had to make a phone call to the carrier to confirm my plan was in effect -- it did not automatically come.

    During Trip
    No contact or problems during trip needed attention, so no contact was needed.

    Claim Process
    No claims

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I recieved immediate documentation via email.A letter with the policy and card was sent to me while I was overseas

    During Trip
    Never heard of MH Ross before until I read about them on squaremouth

    Claim Process
    no claim

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    i did not need any assistance and/or got in touch with the insurance provider

    Was this review helpful to you?
    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    we had supplimental insurance from highmark .that could have been used in addition
    to square mouth .if we could have listed on the application i think it should have reduced the premium

    During Trip
    did not need to file a claim

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    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    A little difficult to comprehend all the types of coverage but reassuring that it was done and on line.

    During Trip
    Thankfully did not have a claim.

    Claim Process
    Did not have to use. Insurance was reasonably priced.

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    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I really did enjoy the way the carrier allowed me to search and compare the different policies. That was the initial key to my satisfaction.

    During Trip
    Fortunately, I didn't need to use any facit of my trip insurance, but I felt confident it was there if I needed it. That piece of mind helped me to enjoy my trip.

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    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I contacted MH Ross Travel Insurance customer service twice about the same issue and got two different answers to the same question. I mentioned that to the second person who apologized, but assured me that her answer was the correct one. It was a little unnerving not knowing if that was the case, but luckily I didn't need to put the answer to the test.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to interrupt our trip and called and see what I needed to file a claim. The person started the claim which was great. Although she gave the claim number, she did not send the documents. Also she did not know what documents I would need for a claim which would have been helpful

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    This was by far the worst insurance I have ever purchased. It was not correctly explained to me upon purchase; what I was told was untrue. I had an emergency and had to call on the service and I was promised they would follow up in a few hours and I didn't hear back from them until 72 hours later at which point I had dealt with the situation with my sick toddler on my own. I would highly recommend that no other person purchases this policy as I believe it is a scam and useless in time of need. Be blessed and no need to contact me back.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Joshua Walker

    Thank you for taking the time to submit a review. We are sorry to hear about your negative experience.

    After your initial call with emergency assistance, immediate action was taken to confirm your coverage. This was completed quickly and there were multiple attempts to contact you the following day, both by phone and email. Over the next two days, further attempts were made to contact you at the hotel, where we could not leave a message, and to your cell phone, where we did leave a message. Emergency assistance was ultimately able to speak with you after calling your cell phone again, but it was then five days after the incident.

    You did the right thing by calling emergency assistance once you learned about the medical issue. Coverage was confirmed for this incident, unfortunately, that information did not reach you until the situation was resolved.

    We understand your frustration with feeling like nothing was being done. Had we been able to reach you or had our messages been received earlier this could have been avoided. Please know that emergency assistance took swift and thorough action to help you. Your safety and satisfaction as a client are top priorities at MH Ross.

    Thank you again for sharing your feedback.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    At the moment I am VERY unsatisfied with Ross. My husband had heart procedure 3 weeks before departure so we had to cancel trip per dr orders. I contacted Ross, submitted all the required paperwork and documentation forms, and it has been nearly 6 wks and I have heard NOTHING!! My plan was "cancel any reason" and I got nothing back from the travel co because of the time til depart. My plan was very expensive and I am not happy at all.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Joshua Walker

    We are sad to hear you are not pleased with your experience filing your claim.

    We can confirm your claim form was received on May 11th. As of June 5th, the claim has been processed and payment will be sent on Monday, June 8th.

    Once all of the documentation is received, we are usually able to process a claim within 10 business days. However, this was not the case with your claim. Please accept our sincere apologies that it was not completed sooner.

    Please contact us if we can assist any further or if you have any questions. Our agents are available 24/7 at 800-423-3632 and they are delighted to help.

    Thank you for reaching out to us through this review. Your satisfaction as our client is a top priority for everyone at MH Ross.

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