Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
8,938
since 2005
Monthly Sales
223
average monthly sales since 2005
Reviews
437
reviews since 2005
Overall Rating
4.45 out of 5
Top Providers
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4.55/5
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4.48/5
average on squaremouth 13,394 policies sold - 244 average monthly sales over last 3 months - 14,195 reviews - overall rating 4.45 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.45

average on squaremouth 4.45 out of 5

8,938 policies sold
0.5% negative reviews

0.5% (45) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    265
  • 4 star
    93
  • 3 star
    34
  • 2 star
    12
  • 1 star
    5
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I really did enjoy the way the carrier allowed me to search and compare the different policies. That was the initial key to my satisfaction.

    During Trip
    Fortunately, I didn't need to use any facit of my trip insurance, but I felt confident it was there if I needed it. That piece of mind helped me to enjoy my trip.

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    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Staff on the phone were very helpful and fortunately we didn't have to make any claims.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
    Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I didn't file a claim, but I did interact with them several times as my travel plans changed throughout the year. I always got a response within 24 hours. Even when I added 3 countries to itinerary 24 hours before departure, they didn't increase premium.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    So far the experience has been positive. I will be able to share as my claim gets processed.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I am pregnant and was traveling with my fiancé. We were not sure what was the appropriate insurance policy to purchase and how much to feel comfortable traveling and the customer service was very helpful.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Feedback for Squaremouth: Please freeze the column headings that show the policy names so that as you scroll down you can still see which coverage goes with which companies.

    Feedback for MH Ross: Most of our questions were answered by MH Ross, and the initial person we spoke to before deciding to purchase was very nice. But, later we had a question about whether the rental car insurance was primary or secondary to our own car insurance, and no one knew the answer (it's not specified in the contract). We weren't available to call back during weekday business hours because we were going to be on our cruise, but they said they'd make a note of it in our file and find out the answer so that when we called back the following Sunday after our cruise docked, they'd have an answer for us before we rented our car. When we called back, they had no record of our previous phone call and no answer to our question. We decided to not purchase their car rental protection since we didn't have our answer.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My initial experiences with my Ross were very positive but only rating 3 stars as I've received inconsistent responses/information from different reps. Awaiting my claim decision currently

    Review Updated 01/14/2015

    Very good to work with. Processed claim timely. They were equitable in settling claim. Apologize for my loss. Would have given 5 stars if I'd received consistent information throughout the entire pros ds from reps, but still above average customer service 4.5 stars out of 5

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    The lack of information about how to proceed with booking new flights when I called was very frustrating. Having to call back during business hours from another country on the opposite side of the globe was a real pain. Thankfully our new flight was covered when we missed a connection due to a flight being cancelled. I submitted all the paperwork and was reimbursed fully for the new tickets on a different airline to get us home as close to our original schedule as possible.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Information given to me prior to purchasing the insurance was very helpful in making the decision on the type of insurance I needed to purchase. Fortunately, I did not need to use the insurance.

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    0 out of 0 people found this review helpful