Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
9,610
since 2005
Monthly Sales
140
average monthly sales since 2005
Reviews
458
reviews since 2005
Overall Rating
4.44 out of 5
Top Providers
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4.55/5
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4.49/5
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4.49/5
average on squaremouth 13,201 policies sold - 256 average monthly sales over last 3 months - 14,960 reviews - overall rating 4.47 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.47 out of 5

9,610 policies sold
0.5% negative reviews

0.5% (46) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    276
  • 4 star
    100
  • 3 star
    36
  • 2 star
    12
  • 1 star
    6
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
    Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.

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    0 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    So far the experience has been positive. I will be able to share as my claim gets processed.

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My initial experiences with my Ross were very positive but only rating 3 stars as I've received inconsistent responses/information from different reps. Awaiting my claim decision currently

    Review Updated 01/14/2015

    Very good to work with. Processed claim timely. They were equitable in settling claim. Apologize for my loss. Would have given 5 stars if I'd received consistent information throughout the entire pros ds from reps, but still above average customer service 4.5 stars out of 5

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Information given to me prior to purchasing the insurance was very helpful in making the decision on the type of insurance I needed to purchase. Fortunately, I did not need to use the insurance.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My response will depend on the efficiency of MH Ross and my satisfaction of the claim process.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was very easy to obtain this insurance as evrything was explained to me by your Repr. I would use you again. Thanks.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Medical note and all documentation has been supplied to MH Ross and still I have not received any refund. I've called several times and they are RIDICULOUSLY slow. I'm 100% confident that we are eligible for a refund based on the severity of my son's condition so I have no idea why this is taking so long. The last time I purchased an insurance plan and had to cancel I was reimbursed within days. This is now more than 4 weeks and still no answer from them. Very dissatisfied with their service!

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie

    Thank you to you and your husband for taking time to speak with us on the phone and sending in the airline ticket agreement. Your claim payments have been entered into our system. If you have any further questions or we can do anything to help, please let us know.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Read the policy and get all required documents from Doctors office. With out them you would not get refund. Took lots of time coping paperwork, filling out forms and geting it all sent off but was worth the time. Was refunded the money spent on doctors visit and medicine.

    Would recommend this policy.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Squaremouth's rep helped me find a policy that covered missed connections not part of a cruise. That gave me extra peace of mind .

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Good coverage. Good customer service when choosing the plan. Did not claim so cannot comment on how the claim would have been handled.

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    0 out of 0 people found this review helpful