Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
9,335
since 2005
Monthly Sales
236
average monthly sales since 2005
Reviews
443
reviews since 2005
Overall Rating
4.45 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
Allianz Global Assistance
4.49/5
average on squaremouth 13,305 policies sold - 279 average monthly sales over last 3 months - 14,512 reviews - overall rating 4.45 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.45

average on squaremouth 4.45 out of 5

9,335 policies sold
0.5% negative reviews

0.5% (45) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    269
  • 4 star
    94
  • 3 star
    35
  • 2 star
    12
  • 1 star
    5
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    MH Ross charged my credit card FOUR TIMES for this ONE purchase. Squaremouth tried very hard to correct this error. MH Ross even flat out denied that they had charged my account four times and asked me to provide proof. While this situation was resolved eventually, it took almost a month. When I spoke with the MH Ross agent, he threw up his hands and said there was nothing that he could do and refused to let me speak with a supervisor. While I may use Squaremouth again, I will never, ever buy insurance from MH Ross again.

    Response Received August 29, 2014
    Squaremouth
    Brandi Morse

    Thank you for taking the time to submit a review and we apologize for the frustration this caused.

    We are sending you a check for $50 as an apology for your experience.

    I am really sorry for the errors that occurred when you purchased a policy with us. I can confirm there was an interim technical issue between us and MH Ross during your purchase. Because of this, your credit card was charged multiple times. We contacted MH Ross to reverse the duplicate charges as soon as we were notified of the error.

    Again, I apologize for the frustration the entire process caused.

    Thank you again for bringing your experience to our attention. This has allowed us to review and improve our current procedures and processes.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Price was right Coverages met my needs Would rec

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Excellent service with phone rep....very friendly and we'll informed. She helped me make sure my coverage best fit my needs.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie

    Thank you for taking the time to share your experience. We are very glad to hear you were able to get coverage that meets your needs. We hope you have a wonderful vacation! If we can do anything else to help, please let us know.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I am in the process of submitting a claim for Trip Interruption and look forward to resolving it with MH Ross ASAP.

    My interactions with MH Ross during my Interrupted Trip were mixed (Amanda, Jane, Jeff, & Art), While some of their customer service reps were very helpful, others were not able to give me the reassurances I desired/needed. Strangely, I was referred to Traveler's Aid (Paula, who was extremely nice!), when I thought that MH Ross should have been more responsive.

    My claim is being mailed tomorrow and I am hoping my thorough documentation will allow the process to run smoothly. I will update throughout the process.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie

    Thank you for taking the time to share your experience. We are sorry to hear your interactions with our Customer Service team were mixed. Unfortunately, we are not able to provide specific reassurances without the applicable information. We received your claim form yesterday, July 21, and it will be reviewed shortly. If we can do anything else to help in the meantime, we would be happy to do so.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This was a good travel insurance buying experience. The policy covered all aspects I needed covered and provided a great deal of scope, options and was easy to purchase with excellent US based English speaking phone support even very late CST on a Friday night. I would recommend this policy to other travelers vs. other comparable options I looked at. A very good experience for acquiring the right coverage to protect the investment in and whilst on our trip.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We did not receive a confirmation or proof of insurance. After emailing MHR asking for confirmation I received a call then received an email with confirmation.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I was glad that the insurance was affordable and that everything went well and I didn't need to use it.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We got this particular insurance, due to having rental car coverage as well. Once arriving in Grand Caymans, we found out that Budget and others, do not accept this rental coverage insurance. Very upsetting to say the least. We felt that we had wasted money.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    no need to rate

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had put incorrect dates in the application and after I had purchased the plan noticed that I was 2 days short. I called the provider and they very quickly modified the plan dates for me.

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