I had to interrupt our trip and called and see what I needed to file a claim. The person started the claim which was great. Although she gave the claim number, she did not send the documents. Also she did not know what documents I would need for a claim which would have been helpful
This was by far the worst insurance I have ever purchased. It was not correctly explained to me upon purchase; what I was told was untrue. I had an emergency and had to call on the service and I was promised they would follow up in a few hours and I didn't hear back from them until 72 hours later at which point I had dealt with the situation with my sick toddler on my own. I would highly recommend that no other person purchases this policy as I believe it is a scam and useless in time of need. Be blessed and no need to contact me back.
Thank you for taking the time to submit a review. We are sorry to hear about your negative experience.
After your initial call with emergency assistance, immediate action was taken to confirm your coverage. This was completed quickly and there were multiple attempts to contact you the following day, both by phone and email. Over the next two days, further attempts were made to contact you at the hotel, where we could not leave a message, and to your cell phone, where we did leave a message. Emergency assistance was ultimately able to speak with you after calling your cell phone again, but it was then five days after the incident.
You did the right thing by calling emergency assistance once you learned about the medical issue. Coverage was confirmed for this incident, unfortunately, that information did not reach you until the situation was resolved.
We understand your frustration with feeling like nothing was being done. Had we been able to reach you or had our messages been received earlier this could have been avoided. Please know that emergency assistance took swift and thorough action to help you. Your safety and satisfaction as a client are top priorities at MH Ross.
Thank you again for sharing your feedback.
At the moment I am VERY unsatisfied with Ross. My husband had heart procedure 3 weeks before departure so we had to cancel trip per dr orders. I contacted Ross, submitted all the required paperwork and documentation forms, and it has been nearly 6 wks and I have heard NOTHING!! My plan was "cancel any reason" and I got nothing back from the travel co because of the time til depart. My plan was very expensive and I am not happy at all.
We are sad to hear you are not pleased with your experience filing your claim.
We can confirm your claim form was received on May 11th. As of June 5th, the claim has been processed and payment will be sent on Monday, June 8th.
Once all of the documentation is received, we are usually able to process a claim within 10 business days. However, this was not the case with your claim. Please accept our sincere apologies that it was not completed sooner.
Please contact us if we can assist any further or if you have any questions. Our agents are available 24/7 at 800-423-3632 and they are delighted to help.
Thank you for reaching out to us through this review. Your satisfaction as our client is a top priority for everyone at MH Ross.
Super easy purchase process. Very helpful customer service agent.
Thank you for providing such an affordable policy that is made for my circumstances. Your customer service representatives are very knowledgeable about your products and very helpful.
The benefits were easy to understand and the price was very reasonable.
In reading remarks from previous purchasers, I felt comfortable in purchasing this policy.
I already recommended this company to someone, hopefully after submitting my claim my opinion of MH Ross Travel will remain the same.
purchasing the insurance on the internet was very easy. working with the agents was easy...paper work was a bit too much! yes I will purchase again and recommend to friends!
Slow to confirm coverage thru emergency contact service since they had to go back to insurance carrier for confirmation. This took several days, and my wife was out of the hospital by the time coverage was confirmed. However, the claim we submitted was handled promptly and paid in full without any problems. Chose this policy based on coverage offered and have used them before, but with no claims made. Would recommend this policy to other travelers, but with the caveat that on site payment for medical services probably needs to be paid by the traveler at the time it is rendered. Would purchase this policy again based on our experience.
I can tell you more about recommendations etc once my claim has been filed and I received a response.
This was my first experience with MH Ross and I was very pleased with the helpful staff when I called in and talked to them before the trip. They made a small change in my dates for travel and were very prompt and friendly.
Will use your service in the future
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