Sales & Service Data

TOTAL SALES
10,021
Since 2005
MONTHLY SALES
55
Average Monthly Sales Since 2005
REVIEWS
483
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,021
policies sold

0.5%
negative reviews

0.5% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    290
  • 4 stars
    104
  • 3 stars
    42
  • 2 stars
    13
  • 1 stars
    6
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Your customer service representative did not seem to understand that my travel delay was a covered item in my travel policy...it was frustrating.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I would recommend you to others. However I do have claim to file and as long as they goes through without a hitch I will still rate you 5 stars.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I never used it but always take insurance when I travel abroad. Its a peace of mind. I talked to Travel Insurance services to get a clearer picture of what I was planning to buy which helped out.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I contacted MH Ross Travel Insurance customer service twice about the same issue and got two different answers to the same question. I mentioned that to the second person who apologized, but assured me that her answer was the correct one. It was a little unnerving not knowing if that was the case, but luckily I didn't need to put the answer to the test.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I had to interrupt our trip and called and see what I needed to file a claim. The person started the claim which was great. Although she gave the claim number, she did not send the documents. Also she did not know what documents I would need for a claim which would have been helpful

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    This was by far the worst insurance I have ever purchased. It was not correctly explained to me upon purchase; what I was told was untrue. I had an emergency and had to call on the service and I was promised they would follow up in a few hours and I didn't hear back from them until 72 hours later at which point I had dealt with the situation with my sick toddler on my own. I would highly recommend that no other person purchases this policy as I believe it is a scam and useless in time of need. Be blessed and no need to contact me back.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Joshua Walker
    Response Received:

    Thank you for taking the time to submit a review. We are sorry to hear about your negative experience.

    After your initial call with emergency assistance, immediate action was taken to confirm your coverage. This was completed quickly and there were multiple attempts to contact you the following day, both by phone and email. Over the next two days, further attempts were made to contact you at the hotel, where we could not leave a message, and to your cell phone, where we did leave a message. Emergency assistance was ultimately able to speak with you after calling your cell phone again, but it was then five days after the incident.

    You did the right thing by calling emergency assistance once you learned about the medical issue. Coverage was confirmed for this incident, unfortunately, that information did not reach you until the situation was resolved.

    We understand your frustration with feeling like nothing was being done. Had we been able to reach you or had our messages been received earlier this could have been avoided. Please know that emergency assistance took swift and thorough action to help you. Your safety and satisfaction as a client are top priorities at MH Ross.

    Thank you again for sharing your feedback.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    At the moment I am VERY unsatisfied with Ross. My husband had heart procedure 3 weeks before departure so we had to cancel trip per dr orders. I contacted Ross, submitted all the required paperwork and documentation forms, and it has been nearly 6 wks and I have heard NOTHING!! My plan was "cancel any reason" and I got nothing back from the travel co because of the time til depart. My plan was very expensive and I am not happy at all.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Joshua Walker
    Response Received:

    We are sad to hear you are not pleased with your experience filing your claim.

    We can confirm your claim form was received on May 11th. As of June 5th, the claim has been processed and payment will be sent on Monday, June 8th.

    Once all of the documentation is received, we are usually able to process a claim within 10 business days. However, this was not the case with your claim. Please accept our sincere apologies that it was not completed sooner.

    Please contact us if we can assist any further or if you have any questions. Our agents are available 24/7 at 800-423-3632 and they are delighted to help.

    Thank you for reaching out to us through this review. Your satisfaction as our client is a top priority for everyone at MH Ross.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Super easy purchase process. Very helpful customer service agent.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Thank you for providing such an affordable policy that is made for my circumstances. Your customer service representatives are very knowledgeable about your products and very helpful.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The benefits were easy to understand and the price was very reasonable.

    In reading remarks from previous purchasers, I felt comfortable in purchasing this policy.

    I already recommended this company to someone, hopefully after submitting my claim my opinion of MH Ross Travel will remain the same.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More