The call center was extremely helpful with questions that were asked. Calls were answered promptly. I didn't file a claim so it would be difficult to rate just how a claim would have been handled.
Called to discuss details, got solid answers.
Your customer service representative did not seem to understand that my travel delay was a covered item in my travel policy...it was frustrating.
I would recommend you to others. However I do have claim to file and as long as they goes through without a hitch I will still rate you 5 stars.
I never used it but always take insurance when I travel abroad. Its a peace of mind. I talked to Travel Insurance services to get a clearer picture of what I was planning to buy which helped out.
I contacted MH Ross Travel Insurance customer service twice about the same issue and got two different answers to the same question. I mentioned that to the second person who apologized, but assured me that her answer was the correct one. It was a little unnerving not knowing if that was the case, but luckily I didn't need to put the answer to the test.
I had to interrupt our trip and called and see what I needed to file a claim. The person started the claim which was great. Although she gave the claim number, she did not send the documents. Also she did not know what documents I would need for a claim which would have been helpful
This was by far the worst insurance I have ever purchased. It was not correctly explained to me upon purchase; what I was told was untrue. I had an emergency and had to call on the service and I was promised they would follow up in a few hours and I didn't hear back from them until 72 hours later at which point I had dealt with the situation with my sick toddler on my own. I would highly recommend that no other person purchases this policy as I believe it is a scam and useless in time of need. Be blessed and no need to contact me back.
At the moment I am VERY unsatisfied with Ross. My husband had heart procedure 3 weeks before departure so we had to cancel trip per dr orders. I contacted Ross, submitted all the required paperwork and documentation forms, and it has been nearly 6 wks and I have heard NOTHING!! My plan was "cancel any reason" and I got nothing back from the travel co because of the time til depart. My plan was very expensive and I am not happy at all.
Super easy purchase process. Very helpful customer service agent.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
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Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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