Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
9,755
since 2005
Monthly Sales
68
average monthly sales since 2005
Reviews
467
reviews since 2005
Overall Rating
4.43 out of 5
Top Providers
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4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,703 policies sold - 265 average monthly sales over last 3 months - 15,345 reviews - overall rating 4.48 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.43

average on squaremouth 4.48 out of 5

9,755 policies sold
0.5% negative reviews

0.5% (46) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    279
  • 4 star
    103
  • 3 star
    39
  • 2 star
    12
  • 1 star
    6
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My initial experiences with my Ross were very positive but only rating 3 stars as I've received inconsistent responses/information from different reps. Awaiting my claim decision currently

    Review Updated 01/14/2015

    Very good to work with. Processed claim timely. They were equitable in settling claim. Apologize for my loss. Would have given 5 stars if I'd received consistent information throughout the entire pros ds from reps, but still above average customer service 4.5 stars out of 5

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Information given to me prior to purchasing the insurance was very helpful in making the decision on the type of insurance I needed to purchase. Fortunately, I did not need to use the insurance.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My response will depend on the efficiency of MH Ross and my satisfaction of the claim process.

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    0 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was very easy to obtain this insurance as evrything was explained to me by your Repr. I would use you again. Thanks.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Medical note and all documentation has been supplied to MH Ross and still I have not received any refund. I've called several times and they are RIDICULOUSLY slow. I'm 100% confident that we are eligible for a refund based on the severity of my son's condition so I have no idea why this is taking so long. The last time I purchased an insurance plan and had to cancel I was reimbursed within days. This is now more than 4 weeks and still no answer from them. Very dissatisfied with their service!

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie

    Thank you to you and your husband for taking time to speak with us on the phone and sending in the airline ticket agreement. Your claim payments have been entered into our system. If you have any further questions or we can do anything to help, please let us know.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Squaremouth's rep helped me find a policy that covered missed connections not part of a cruise. That gave me extra peace of mind .

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Bridge
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Good coverage. Good customer service when choosing the plan. Did not claim so cannot comment on how the claim would have been handled.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Due to the Air France pilot strike, our flight from Paris to New York were cancelled. I attempted to contact customer service to obtain assistance with re-booking our flights but when I tried to call the number collect, my call was rejected several times. I ended up getting assistance from Delta airlines who had a direct dial number I could call in Paris.
    I found it especially difficult to even make a collect call. No one at the hotel was able to tell me how to do that from our hotel room and public phones just do not exist anymore. The cell phone we took with us died 2 days into the trip so we couldn't use it. You need to provide a better way to reach your customer service from outside the US. Calling collect is an extremely difficult option to use.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie B

    Thank you for taking time to share your feedback with us. We always appreciate hearing from our travelers, but we are sorry to hear you had trouble reaching our 24/7 customer service line. While on your trip, the best number to call is the 24/7 One Call assistance line at 1-800-555-9095 within the United States and Canada, and at 1-603-894-4710 outside of the United States and Canada.

    If you have any further questions, please let us know and we would be happy to help.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset Plus
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Hi: We are in process of working with Ross on our claim but having trouble accessing our forms online. On phone with them this morning so we'll see.

    Long story sho,rt there are two parts to our claim. 1) At the start of the trip we had items stolen from our luggage somewhere at or between Amsterdam and Kilimanjaro when our bags were delayed 36 hours. 2) At the end of the trip one of the covered travelors broke her ankle and leg in Zanzibar. Telephone contact is difficult and internet connection nearly impossible. However, with some assistance we got a Ross representative. Frankly, they seemed a bit clueless and kept talking about faxing 5 pages to the hospital that they needed back before she left. He didn't seem to get that we were in a small "third world" hospital were everyone speaks Swahili and I really doubt they even have a fax machine! At any rate, we kept all receipts. We are home now dealing with the injury; in fact she is having surgery today.

    We will know more later the degree of satisfaction with settling our claim with Ross. Any guidance SquareMouth can provide is appreciated. Thank you.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie B

    Thank you for taking time to speak with us on the phone and allowing us to assist you in gaining access to the forms. We now await receipt of the claim submissions. If we can do anything else to assist you during the process, please let us know.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Did not need to use the ins.

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    0 out of 3 people found this review helpful