Sales & Service Data

TOTAL SALES
10,303
Since 2005
MONTHLY SALES
61
Average Monthly Sales Since 2005
REVIEWS
493
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,303
policies sold

0.5%
negative reviews

0.5% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    296
  • 4 stars
    107
  • 3 stars
    43
  • 2 stars
    13
  • 1 stars
    6
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    This was by far the worst insurance I have ever purchased. It was not correctly explained to me upon purchase; what I was told was untrue. I had an emergency and had to call on the service and I was promised they would follow up in a few hours and I didn't hear back from them until 72 hours later at which point I had dealt with the situation with my sick toddler on my own. I would highly recommend that no other person purchases this policy as I believe it is a scam and useless in time of need. Be blessed and no need to contact me back.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Joshua Walker
    Response Received:

    Thank you for taking the time to submit a review. We are sorry to hear about your negative experience.

    After your initial call with emergency assistance, immediate action was taken to confirm your coverage. This was completed quickly and there were multiple attempts to contact you the following day, both by phone and email. Over the next two days, further attempts were made to contact you at the hotel, where we could not leave a message, and to your cell phone, where we did leave a message. Emergency assistance was ultimately able to speak with you after calling your cell phone again, but it was then five days after the incident.

    You did the right thing by calling emergency assistance once you learned about the medical issue. Coverage was confirmed for this incident, unfortunately, that information did not reach you until the situation was resolved.

    We understand your frustration with feeling like nothing was being done. Had we been able to reach you or had our messages been received earlier this could have been avoided. Please know that emergency assistance took swift and thorough action to help you. Your safety and satisfaction as a client are top priorities at MH Ross.

    Thank you again for sharing your feedback.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    At the moment I am VERY unsatisfied with Ross. My husband had heart procedure 3 weeks before departure so we had to cancel trip per dr orders. I contacted Ross, submitted all the required paperwork and documentation forms, and it has been nearly 6 wks and I have heard NOTHING!! My plan was "cancel any reason" and I got nothing back from the travel co because of the time til depart. My plan was very expensive and I am not happy at all.

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Joshua Walker
    Response Received:

    We are sad to hear you are not pleased with your experience filing your claim.

    We can confirm your claim form was received on May 11th. As of June 5th, the claim has been processed and payment will be sent on Monday, June 8th.

    Once all of the documentation is received, we are usually able to process a claim within 10 business days. However, this was not the case with your claim. Please accept our sincere apologies that it was not completed sooner.

    Please contact us if we can assist any further or if you have any questions. Our agents are available 24/7 at 800-423-3632 and they are delighted to help.

    Thank you for reaching out to us through this review. Your satisfaction as our client is a top priority for everyone at MH Ross.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Super easy purchase process. Very helpful customer service agent.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Thank you for providing such an affordable policy that is made for my circumstances. Your customer service representatives are very knowledgeable about your products and very helpful.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The benefits were easy to understand and the price was very reasonable.

    In reading remarks from previous purchasers, I felt comfortable in purchasing this policy.

    I already recommended this company to someone, hopefully after submitting my claim my opinion of MH Ross Travel will remain the same.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    purchasing the insurance on the internet was very easy. working with the agents was easy...paper work was a bit too much! yes I will purchase again and recommend to friends!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I can tell you more about recommendations etc once my claim has been filed and I received a response.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    This was my first experience with MH Ross and I was very pleased with the helpful staff when I called in and talked to them before the trip. They made a small change in my dates for travel and were very prompt and friendly.

    Will use your service in the future

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    I can rest easily when I know I have coverage when I am travelling.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The sales representative was very helpful and cost-conscious.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

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