Sales & Service Data

TOTAL SALES
10,184
Since 2005
MONTHLY SALES
63
Average Monthly Sales Since 2005
REVIEWS
486
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,184
policies sold

0.5%
negative reviews

0.5% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    291
  • 4 stars
    106
  • 3 stars
    42
  • 2 stars
    13
  • 1 stars
    6
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    purchasing the insurance on the internet was very easy. working with the agents was easy...paper work was a bit too much! yes I will purchase again and recommend to friends!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I can tell you more about recommendations etc once my claim has been filed and I received a response.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    This was my first experience with MH Ross and I was very pleased with the helpful staff when I called in and talked to them before the trip. They made a small change in my dates for travel and were very prompt and friendly.

    Will use your service in the future

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    I can rest easily when I know I have coverage when I am travelling.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The sales representative was very helpful and cost-conscious.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Staff on the phone were very helpful and fortunately we didn't have to make any claims.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
    Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    So far the experience has been positive. I will be able to share as my claim gets processed.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    My initial experiences with my Ross were very positive but only rating 3 stars as I've received inconsistent responses/information from different reps. Awaiting my claim decision currently

    Review Updated: 01/14/2015

    Very good to work with. Processed claim timely. They were equitable in settling claim. Apologize for my loss. Would have given 5 stars if I'd received consistent information throughout the entire pros ds from reps, but still above average customer service 4.5 stars out of 5

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Information given to me prior to purchasing the insurance was very helpful in making the decision on the type of insurance I needed to purchase. Fortunately, I did not need to use the insurance.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More