The sales representative was very helpful and cost-conscious.
Staff on the phone were very helpful and fortunately we didn't have to make any claims.
I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.
So far the experience has been positive. I will be able to share as my claim gets processed.
My initial experiences with my Ross were very positive but only rating 3 stars as I've received inconsistent responses/information from different reps. Awaiting my claim decision currently
Information given to me prior to purchasing the insurance was very helpful in making the decision on the type of insurance I needed to purchase. Fortunately, I did not need to use the insurance.
My response will depend on the efficiency of MH Ross and my satisfaction of the claim process.
It was very easy to obtain this insurance as evrything was explained to me by your Repr. I would use you again. Thanks.
Medical note and all documentation has been supplied to MH Ross and still I have not received any refund. I've called several times and they are RIDICULOUSLY slow. I'm 100% confident that we are eligible for a refund based on the severity of my son's condition so I have no idea why this is taking so long. The last time I purchased an insurance plan and had to cancel I was reimbursed within days. This is now more than 4 weeks and still no answer from them. Very dissatisfied with their service!
Squaremouth's rep helped me find a policy that covered missed connections not part of a cruise. That gave me extra peace of mind .
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
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Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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