Sales & Service Data

TOTAL SALES
10,676
Since 2005
MONTHLY SALES
68
Average Monthly Sales Since 2005
REVIEWS
501
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,676
policies sold

0.4%
negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    302
  • 4 stars
    107
  • 3 stars
    45
  • 2 stars
    13
  • 1 stars
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    This was my first experience with MH Ross and I was very pleased with the helpful staff when I called in and talked to them before the trip. They made a small change in my dates for travel and were very prompt and friendly.

    Will use your service in the future

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    I can rest easily when I know I have coverage when I am travelling.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The sales representative was very helpful and cost-conscious.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Staff on the phone were very helpful and fortunately we didn't have to make any claims.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
    Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    So far the experience has been positive. I will be able to share as my claim gets processed.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    My initial experiences with my Ross were very positive but only rating 3 stars as I've received inconsistent responses/information from different reps. Awaiting my claim decision currently

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Information given to me prior to purchasing the insurance was very helpful in making the decision on the type of insurance I needed to purchase. Fortunately, I did not need to use the insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    My response will depend on the efficiency of MH Ross and my satisfaction of the claim process.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    It was very easy to obtain this insurance as evrything was explained to me by your Repr. I would use you again. Thanks.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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