My response will depend on the efficiency of MH Ross and my satisfaction of the claim process.
It was very easy to obtain this insurance as evrything was explained to me by your Repr. I would use you again. Thanks.
Medical note and all documentation has been supplied to MH Ross and still I have not received any refund. I've called several times and they are RIDICULOUSLY slow. I'm 100% confident that we are eligible for a refund based on the severity of my son's condition so I have no idea why this is taking so long. The last time I purchased an insurance plan and had to cancel I was reimbursed within days. This is now more than 4 weeks and still no answer from them. Very dissatisfied with their service!
Thank you to you and your husband for taking time to speak with us on the phone and sending in the airline ticket agreement. Your claim payments have been entered into our system. If you have any further questions or we can do anything to help, please let us know.
Squaremouth's rep helped me find a policy that covered missed connections not part of a cruise. That gave me extra peace of mind .
Good coverage. Good customer service when choosing the plan. Did not claim so cannot comment on how the claim would have been handled.
Due to the Air France pilot strike, our flight from Paris to New York were cancelled. I attempted to contact customer service to obtain assistance with re-booking our flights but when I tried to call the number collect, my call was rejected several times. I ended up getting assistance from Delta airlines who had a direct dial number I could call in Paris.
I found it especially difficult to even make a collect call. No one at the hotel was able to tell me how to do that from our hotel room and public phones just do not exist anymore. The cell phone we took with us died 2 days into the trip so we couldn't use it. You need to provide a better way to reach your customer service from outside the US. Calling collect is an extremely difficult option to use.
Thank you for taking time to share your feedback with us. We always appreciate hearing from our travelers, but we are sorry to hear you had trouble reaching our 24/7 customer service line. While on your trip, the best number to call is the 24/7 One Call assistance line at 1-800-555-9095 within the United States and Canada, and at 1-603-894-4710 outside of the United States and Canada.
If you have any further questions, please let us know and we would be happy to help.
Hi: We are in process of working with Ross on our claim but having trouble accessing our forms online. On phone with them this morning so we'll see.
Long story sho,rt there are two parts to our claim. 1) At the start of the trip we had items stolen from our luggage somewhere at or between Amsterdam and Kilimanjaro when our bags were delayed 36 hours. 2) At the end of the trip one of the covered travelors broke her ankle and leg in Zanzibar. Telephone contact is difficult and internet connection nearly impossible. However, with some assistance we got a Ross representative. Frankly, they seemed a bit clueless and kept talking about faxing 5 pages to the hospital that they needed back before she left. He didn't seem to get that we were in a small "third world" hospital were everyone speaks Swahili and I really doubt they even have a fax machine! At any rate, we kept all receipts. We are home now dealing with the injury; in fact she is having surgery today.
We will know more later the degree of satisfaction with settling our claim with Ross. Any guidance SquareMouth can provide is appreciated. Thank you.
Thank you for taking time to speak with us on the phone and allowing us to assist you in gaining access to the forms. We now await receipt of the claim submissions. If we can do anything else to assist you during the process, please let us know.
Did not need to use the ins.
Price was right Coverages met my needs Would rec
Excellent service with phone rep....very friendly and we'll informed. She helped me make sure my coverage best fit my needs.
Thank you for taking the time to share your experience. We are very glad to hear you were able to get coverage that meets your needs. We hope you have a wonderful vacation! If we can do anything else to help, please let us know.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More