Reviews, Sales, and Service Ratings for
TripAssure

Staff on the phone were very helpful and fortunately we didn't have to make any claims.

I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.

I didn't file a claim, but I did interact with them several times as my travel plans changed throughout the year. I always got a response within 24 hours. Even when I added 3 countries to itinerary 24 hours before departure, they didn't increase premium.

So far the experience has been positive. I will be able to share as my claim gets processed.

I am pregnant and was traveling with my fiancé. We were not sure what was the appropriate insurance policy to purchase and how much to feel comfortable traveling and the customer service was very helpful.

Feedback for Squaremouth: Please freeze the column headings that show the policy names so that as you scroll down you can still see which coverage goes with which companies.

Feedback for MH Ross: Most of our questions were answered by MH Ross, and the initial person we spoke to before deciding to purchase was very nice. But, later we had a question about whether the rental car insurance was primary or secondary to our own car insurance, and no one knew the answer (it's not specified in the contract). We weren't available to call back during weekday business hours because we were going to be on our cruise, but they said they'd make a note of it in our file and find out the answer so that when we called back the following Sunday after our cruise docked, they'd have an answer for us before we rented our car. When we called back, they had no record of our previous phone call and no answer to our question. We decided to not purchase their car rental protection since we didn't have our answer.

My initial experiences with my Ross were very positive but only rating 3 stars as I've received inconsistent responses/information from different reps. Awaiting my claim decision currently

The lack of information about how to proceed with booking new flights when I called was very frustrating. Having to call back during business hours from another country on the opposite side of the globe was a real pain. Thankfully our new flight was covered when we missed a connection due to a flight being cancelled. I submitted all the paperwork and was reimbursed fully for the new tickets on a different airline to get us home as close to our original schedule as possible.

Information given to me prior to purchasing the insurance was very helpful in making the decision on the type of insurance I needed to purchase. Fortunately, I did not need to use the insurance.

My response will depend on the efficiency of MH Ross and my satisfaction of the claim process.