Sales & Service Data

TOTAL SALES
10,310
Since 2005
MONTHLY SALES
63
Average Monthly Sales Since 2005
REVIEWS
494
Since 2005
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,310
policies sold

0.5%
negative reviews

0.5% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    296
  • 4 stars
    107
  • 3 stars
    44
  • 2 stars
    13
  • 1 stars
    6
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

MH Ross Travel Insurance Services Reviews


  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    The sales representative was very helpful and cost-conscious.

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Staff on the phone were very helpful and fortunately we didn't have to make any claims.

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    0 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
    Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    So far the experience has been positive. I will be able to share as my claim gets processed.

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    My initial experiences with my Ross were very positive but only rating 3 stars as I've received inconsistent responses/information from different reps. Awaiting my claim decision currently

    Review Updated: 01/14/2015

    Very good to work with. Processed claim timely. They were equitable in settling claim. Apologize for my loss. Would have given 5 stars if I'd received consistent information throughout the entire pros ds from reps, but still above average customer service 4.5 stars out of 5

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Information given to me prior to purchasing the insurance was very helpful in making the decision on the type of insurance I needed to purchase. Fortunately, I did not need to use the insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    My response will depend on the efficiency of MH Ross and my satisfaction of the claim process.

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    It was very easy to obtain this insurance as evrything was explained to me by your Repr. I would use you again. Thanks.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Medical note and all documentation has been supplied to MH Ross and still I have not received any refund. I've called several times and they are RIDICULOUSLY slow. I'm 100% confident that we are eligible for a refund based on the severity of my son's condition so I have no idea why this is taking so long. The last time I purchased an insurance plan and had to cancel I was reimbursed within days. This is now more than 4 weeks and still no answer from them. Very dissatisfied with their service!

    Response From:
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services:
    Katie
    Response Received:

    Thank you to you and your husband for taking time to speak with us on the phone and sending in the airline ticket agreement. Your claim payments have been entered into our system. If you have any further questions or we can do anything to help, please let us know.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Squaremouth's rep helped me find a policy that covered missed connections not part of a cruise. That gave me extra peace of mind .

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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