Reviews, Sales and Service Ratings for MH Ross Travel Insurance Services

MH Ross Travel Insurance Services Sales & Service Data

Total Sales
9,755
since 2005
Monthly Sales
68
average monthly sales since 2005
Reviews
467
reviews since 2005
Overall Rating
4.43 out of 5
Top Providers
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4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,703 policies sold - 265 average monthly sales over last 3 months - 15,345 reviews - overall rating 4.48 out of 5

MH Ross Travel Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.43

average on squaremouth 4.48 out of 5

9,755 policies sold
0.5% negative reviews

0.5% (46) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    279
  • 4 star
    103
  • 3 star
    39
  • 2 star
    12
  • 1 star
    6
  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Price was right Coverages met my needs Would rec

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Excellent service with phone rep....very friendly and we'll informed. She helped me make sure my coverage best fit my needs.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie

    Thank you for taking the time to share your experience. We are very glad to hear you were able to get coverage that meets your needs. We hope you have a wonderful vacation! If we can do anything else to help, please let us know.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I am in the process of submitting a claim for Trip Interruption and look forward to resolving it with MH Ross ASAP.

    My interactions with MH Ross during my Interrupted Trip were mixed (Amanda, Jane, Jeff, & Art), While some of their customer service reps were very helpful, others were not able to give me the reassurances I desired/needed. Strangely, I was referred to Traveler's Aid (Paula, who was extremely nice!), when I thought that MH Ross should have been more responsive.

    My claim is being mailed tomorrow and I am hoping my thorough documentation will allow the process to run smoothly. I will update throughout the process.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie

    Thank you for taking the time to share your experience. We are sorry to hear your interactions with our Customer Service team were mixed. Unfortunately, we are not able to provide specific reassurances without the applicable information. We received your claim form yesterday, July 21, and it will be reviewed shortly. If we can do anything else to help in the meantime, we would be happy to do so.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Complete
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This was a good travel insurance buying experience. The policy covered all aspects I needed covered and provided a great deal of scope, options and was easy to purchase with excellent US based English speaking phone support even very late CST on a Friday night. I would recommend this policy to other travelers vs. other comparable options I looked at. A very good experience for acquiring the right coverage to protect the investment in and whilst on our trip.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We did not receive a confirmation or proof of insurance. After emailing MHR asking for confirmation I received a call then received an email with confirmation.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I was glad that the insurance was affordable and that everything went well and I didn't need to use it.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We got this particular insurance, due to having rental car coverage as well. Once arriving in Grand Caymans, we found out that Budget and others, do not accept this rental coverage insurance. Very upsetting to say the least. We felt that we had wasted money.

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    no need to rate

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was so glad I purchased travel insurance, because six weeks before my trip, I broke my leg. I was still able to take the trip, but it was in doubt for a while, and having the insurance gave me peace of mind. The trip was great (Italy!) and I did not need to make a claim.

    Response Received
    MH Ross Travel Insurance Services
    MH Ross Travel Insurance Services
    Katie B

    Thanks for taking the time to share your review, Patricia. We are so very sorry to hear about your broken leg, but happy to hear you had a great time in Italy!

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  • Review Received
    Insurance Provider
    MH Ross Travel Insurance Services
    Policy
    Asset
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Please delete this response - made in error.

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