Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

My trip was canceled due to two things my brother’s death in another state that I was in charge of and my companion got Covid the weekend that we were supposed to leave. I have provided your company with all the necessary paperwork but yet have not heard a word, or received my money back.

Still waiting for my money back.

Fortunately, we experienced no issues regarding our trip and did not need to file a claim. Travel insurance provided peace of mind.

Due to issues with our phone carrier Verizon while traveling in Mexico, we had difficulty accessing the 800 numbers provided by Nationwide Mutual Insurance for assistance. After eventually reaching them, they indicate that other customers have encountered reaching their customer service department when traveling internationally. I recommend that they provide a non-800 phone number (similar to their emergency number) to reach their customer service depart when this situation arises for their customers.

I am still waiting for claim processing. I had to call to get confirmation that I had a claim number. I filed my claim via email and within days of cruise cancellation due flooding in my arrival city which closed the airport forcing our flight to return to departure city. The lack of communication and length of time for processing from National is frustrating. I hope to find out that my claim is approved and I get a refund soon.

This claim was received on 1/30/23, with all required information being received on 2/17/23. The claim has been approved for payment and the benefit check will be mailed on 2/23/23.

I called and asked for a cover letter stating the basics of cruise and COVID coverage and they immediately emailed me one to be able to quickly show cruise ship.

I am very disappointed thus far with Nationwide- I am trying to set up an account online to place a claim and getting an error message. As well, I did not notice I have $150/ day limit. That is not even close to expenses when a flight is canceled and I have to pay for hotel and meals.

Claims representatives at CBP have been professional & helpful but online claims form was very problematic.

Nationwide is not customer oriented and it showed. I would never use them for travel insurance again.