Nationwide Mutual Insurance Company
Overall Rating 4.02 out of 5
Overall Rating 4.02 out of 5 578 Reviews Since 2018

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    January 27, 2022
    Ashvin from TX Verified Squaremouth Customer

    As we mentioned we travelled from 12/25 to 1/20 and on 1/7, I contacted your customer support from Santiago, Chile through email and mentioned about our trip interruption but so far, I did not hear back from your customer service. I also tried calling but due to overseas, it did not go through. Anyway, after we came back on 1/20, I filed a claim and please review it and let us know at your earliest convenience.

    Thanks,
    Ashvin Patel

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    7 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    January 23, 2022
    John from NY Verified Squaremouth Customer

    The employer from Nationwide who I spoke to before purchasing the insurance was very helpful .

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    January 23, 2022
    cesar from FL Verified Squaremouth Customer

    I had to change my travel date because I tested positive for covid in December. my new travel date is 01/28/22 until 02/13/22. after 2 weeks sending e-mails and numerous calls to different numbers that they were giving me. I was able to coordinate to change my policy for the new dates. BUT I STILL WETTING FOR MY NEW POLICY. please coordinate with the corresponding department to be able to have my document before January 28.
    MY E MAIL
    cesarliu@hotmail.com

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    9 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    January 23, 2022
    William from TN Verified Squaremouth Customer

    Everything has been smooth so far. Will give better input once claim is settled.

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    0 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    January 21, 2022
    Susanne from HI Verified Squaremouth Customer

    i was told that they are not able to give me any idea as to when they would be able to process my claim. Not if weeks, a month or any number. i am not ok with that.

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    16 out of 16 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    January 18, 2022
    Thomas from CO Verified Squaremouth Customer

    Great Overall communication, super experience!

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    January 16, 2022
    David from IL Verified Squaremouth Customer

    trouble contacting agents see how the rest goes. bad enough vacation interrupted ,now to have a problem producing documents is another fight

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    7 out of 7 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    January 11, 2022
    Arlene from UT Verified Squaremouth Customer

    My flight was on December 14 to Cebu, Philippines from Salt Lake to LA then Cebu. Due to the severe weather condition in Cebu, the flight was delayed then canceled. I immediately called the number on the travel insurance to let them know that I will be filing a claim due to the interruption of the trip. I got an email from customer service detailing my travel insurance policy. I sent an email to the NMIC but I never received feedback from them on issues on how to file a claim.

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    18 out of 19 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Prime
    Review Received:
    January 8, 2022
    Christopher from MI Verified Squaremouth Customer

    I canceled my trip for Dec 25 on Dec 3 . It was canceled on the 10th day of the 10 day waiting period. They would not issue a full refund . Their reasoning is that , I could not provide proof of the Full $2000 spent was refunded . Who gets an insurance policy for the exact amount they actually spent ?? No one does , you over estimate . And you don’t expect to get the insured amount if something goes wrong . This is very irritating!

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    14 out of 16 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    December 21, 2021
    Beverly from WA Verified Squaremouth Customer

    My husband had to have surgery the week of our trip. We turned in all required
    Paperwork 6 weeks ago and have heard nothing from them. I have emailed for updates with no response other than a standard we’ll get back to you. Very disappointed in their lack of communication and resolving our case.

    Review Updated: 02/23/2022

    The claim was sent Nov. 8th. January 2nd they contacted me to update a form. Faxed it Jan. 6th. Still waiting for our refund. It has now been close to 4 months.
    In mid February I contacted them to find out the status and to see if they received the fax. They said they are working on it. Last week received an email saying they are still working on it.
    VERY FRUSTRATING!!!

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    32 out of 32 people found this review helpful