Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

I had to change my travel date because I tested positive for covid in December. my new travel date is 01/28/22 until 02/13/22. after 2 weeks sending e-mails and numerous calls to different numbers that they were giving me. I was able to coordinate to change my policy for the new dates. BUT I STILL WETTING FOR MY NEW POLICY. please coordinate with the corresponding department to be able to have my document before January 28.
MY E MAIL
cesarliu@hotmail.com

Everything has been smooth so far. Will give better input once claim is settled.

i was told that they are not able to give me any idea as to when they would be able to process my claim. Not if weeks, a month or any number. i am not ok with that.

Great Overall communication, super experience!

trouble contacting agents see how the rest goes. bad enough vacation interrupted ,now to have a problem producing documents is another fight

My flight was on December 14 to Cebu, Philippines from Salt Lake to LA then Cebu. Due to the severe weather condition in Cebu, the flight was delayed then canceled. I immediately called the number on the travel insurance to let them know that I will be filing a claim due to the interruption of the trip. I got an email from customer service detailing my travel insurance policy. I sent an email to the NMIC but I never received feedback from them on issues on how to file a claim.

I canceled my trip for Dec 25 on Dec 3 . It was canceled on the 10th day of the 10 day waiting period. They would not issue a full refund . Their reasoning is that , I could not provide proof of the Full $2000 spent was refunded . Who gets an insurance policy for the exact amount they actually spent ?? No one does , you over estimate . And you don’t expect to get the insured amount if something goes wrong . This is very irritating!

My husband had to have surgery the week of our trip. We turned in all required
Paperwork 6 weeks ago and have heard nothing from them. I have emailed for updates with no response other than a standard we’ll get back to you. Very disappointed in their lack of communication and resolving our case.

It has been 2.5 months since filing the claim and NOTHING has been done, yet. Nationwide keeps shifting around adjusters, avoiding phone calls, and doing everything to delay the process. It is bad faith!

Filed my claim 9/16/2021, and it has still not been processed yet. I have made several calls, and am always on hold for at least 20 minutes or more. They just keep saying they are back up; it has not been a good experience so far. I am actually calling now and have been on hold for over 30 minutes.