Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

Flight canceled not allowed into Spain. Hotels closed. Filed claim for just hotels that refused to refund after I contacted them ($1200)
I called and spoke to nationwide representative before filing and at that time assured covered reason with airline cancellation
Now my claim refused because COVID Cancellation flight not covered?
I will be refilling trying the laid off or Maybe trip interrupted? Though I’m sure they will come up with a way around anything
Wish I would have gone with Allianz insurance instead. They have been great in past and I’ve heard they are not excluding COVID cancellation
Long wait, lots of paperwork, poor customer service

I tried to cancel this insurance before the travel date. An automated message said to leave a message, which I did and was never contacted. I will NEVER obtain travel insurance with this company again. The reason I chose this company in the first place was because we have our auto and homeowners insurance through Nationwide, and have always been treated right...until now.

I was unable to travel for several reasons, mostly related to COVID-19
I emailed my claim request on May 26
One Minute later, I received ONE automated email response to my claim
I have had no updates or responses since then.

Their email said there is a delay in processing claims so be patient

Said they may need more documentation but gave no list of required documents
I received NO form or webpage to complete

May 27 I emailed them again asking for a list of documents but they haven't responded

I inquires about coverage and terms and was misled.

Nationwide wants so much proof of cancellation and because I booked through a third party makes if very difficult or impossible to provide all the information they want. With Covid-19 in the mix it should be much easier.

Very poor communication from Nationwide. Only receive emails after weeks of waiting. Waiting at this time for review of my claim. They believe every claim is related to virus, which it isn't!

I sent in the claim about on 3-19-20 in the mail. I never heard from anyone.

This where I may need your help. I would really appreciate your feedback. Here are the circumstances of our trip that we never went on:

1. Scheduled Departure Saturday March 21st MPLS MN to Cancun Mexico. Returning Saturday 3/28.

2. US State Dept warns against travel out of US. Mexican Government does the same due to COVID 19 prior to our departure.

3. Prior to Departure 3/19 we decide to notify both our Resort, Secret Akmul and Sun Country about our intentions NOT to travel.

4. Our airline was Sun Country and my understanding is that they did fly to Cancun Sat 3/21. Most likely because they needed to pick up returning passengers from the week before.

5. On Wed 2/25 Secrets Akmul closes the Resort and sends guests home.

6. Neither the Resort or airline have cash back for this trip. However they are offering a credit towards future travel within a year. Right now travel seems to be on hold indefinitely.

Do we have a valid claim?

Thank you

Chris Pyle

My trip was postponed. Nationwide allowed me to change the dates with them too. They were courteous and it all went well.

I contacted customer service by email to ask if I could switch the dates and destination of my policy, as I had to rebook my trip. They responded promptly, asked for more information, but now it's been quite awhile and I haven't heard back from them. I understand they are no doubt quite busy, but that is why I couldn't rate them higher.