0.2% (93) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
357
4 stars
102
3 stars
72
2 stars
30
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
42,249
Since 2018
MONTHLY SALES
297
Average Monthly Sales Since 2018
REVIEWS
624
Since 2018
Overall Rating
4.02 out of 5
Overall Rating 4.02 out of 5
624 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
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Still Waiting from PA
Verified Squaremouth Customer
File a claim two weeks ago, still have not heard from them.
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5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
September 25, 2018
Alfred from NY
Verified Squaremouth Customer
just like the efficient way I can find a bunch of policies all at once quickly and compare apples to apples. I dont have time to waste. And I get complete documentation emailed to me with all the pertinent information I need while away. Also had a slight problem that I needed to deal with the insurance company and it was handled easily and quickly (not claim related)
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
September 12, 2018
Joel from MD
Verified Squaremouth Customer
Due to a serious illness, we had to cancel our trip one month before the trip. We filed our claim on August 6th. We received our refund for the hotel within 2 weeks. We are still waiting for the refund for airfare. We filled out a bunch of forms, provided all the information requested. We received confirmation of paperwork on Aug. 6th and told that review would take 15 business days and if we heard nothing during that time, our refund would follow shortly. Two days ago we received an email asking for another form to be filled out and once that was received, we would be back under review for another 15 business days. We could not open the encrypted form and had to call and get them to resend it as unencrypted. I asked about the 15 business day delay and the representative told me it may not be that long but they are backed up.
We are experienced worldwide travelers and this was our first experience with travelers insurance. It may be our last.
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9 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
September 8, 2018
Aleksandr from NY
Verified Squaremouth Customer
I didn't use my travel insurance now however always buy it before traveling. 1-2 times used. Got a good refund.
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2 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
August 31, 2018
Leonard from OK
Verified Squaremouth Customer
We needed to add coverage and customer service was very nice and helpful.
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3 out of 5 people found this review helpful
Rating 1 out of 5
Policy:
Essential
Review Received:
August 18, 2018
Patricia from OH
Verified Squaremouth Customer
I called when I was stranded in Toronto due to cancelled flights and experienced some of the worst customer service I have had in a very long time. The person I spoke with was rude and laughed when I asked her if she could help. She said I had to figure out what to do and could submit a claim later. She said we don't do anything except tell people we cant't help them and then process a claim later. She then laughed again and terminated the call.
So here I was in a very difficult situation and got laughed at when I called about a policy I thought could help. I understand now that this is a scam to just get money out of people and accept that I was clueless and gullible, but she certainly could have been more professional when dealing with a customer.
I have been a Nationwide customer for 40 years and have covered every home, auto, boat and possession I have owned through Nationwide. I am rethinking that now and pursuing quotes from other companies.
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51 out of 53 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
August 18, 2018
David from IN
Verified Squaremouth Customer
I emailed them 2 days ago to ask about documenting my claim. I have not head back yet. That’s not good customer service .
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5 out of 7 people found this review helpful
Rating 1 out of 5
Policy:
Essential
Review Received:
August 6, 2018
B from FL
Verified Squaremouth Customer
Terrible customer service. Rude, arrogant. Misleading information provided. Will not use this company again.
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12 out of 14 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
August 4, 2018
Leah from PA
Verified Squaremouth Customer
Our trip was interrupted due to fires in train stations in France. We’ve submitted pages and pages of evidence, as requested, and are waiting for a reply from Nationwide.
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19 out of 22 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
July 30, 2018
Curt from WI
Verified Squaremouth Customer
The travel policy I purchased supposedly had up to $270,000 of evacuation insurance. I was injured in Reykjavik, Iceland, breaking my left femur and shattering my right elbow. The leg was surgically repaired in Iceland and I needed to travel back to the states for elbow surgery.
My surgeon cleared me to fly home in an air ambulance lying down. I found Angel MedFlight to provide this service. Nationwide was contacted, asking them to provide a retainer for $68,900 and they DENIED the request, offering instead a commercial flight in business class with the assistance of two nurses, even though the policy recognized that an air ambulance was an acceptable mode of transportation for evacuation. They also mentioned that I could choose the air ambulance, but I would have to file a claim after the fact to possibly get reimbursed!
This behavior is totally unacceptable! How many people have access to this amount of money under an emergency situation? The reason people buy this type of insurance is to be taken care of hassle free. Nationwide fell flat on their face in this regard.
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93 out of 94 people found this review helpful