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Rating 5 out of 5Policy:
EssentialReview Received:
October 30, 2023Margaret from CA Verified Squaremouth CustomerWas this review helpful to you?I needed to add a date of coverage. It was simple and easy to do. Thank you
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 26, 2023MN from PA Verified Squaremouth CustomerWas this review helpful to you?Claim was filed 10/20/23 - our tour of Israel was interrupted due to terrorism which started a war on 10/7/23 - the day after we arrived in Tel Aviv. We spent 5 terrifying days trying to get a flight out. Our coverage includes trip interruption due to terrorisms so a claim has been filed. I called to ask how to provide a detailed letter and receipts and was given my claim # and an email to use to send this information. The person I spoke with was very helpful - much appreciated after a very scary and stressful week.
12 out of 12 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 23, 2023SANG from VA Verified Squaremouth CustomerEasy claim process and payment was sent around 6 weeks after.
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1 out of 1 people found this review helpful -
Rating 1 out of 5Policy:
EssentialReview Received:
October 15, 2023Lisa from CO Verified Squaremouth CustomerWas this review helpful to you?I knew months ago that I could not complete the trip for which I had placed a deposit. I immediately contacted Nationwide to start a claim. I have received a couple of bogus emails stating how "busy" they are and they will follow up. Nothing has happened. I simply would like my deposit BACK. I never made the trip I had originally planned due to unforeseen circumstances related to travel and accomodations.
14 out of 14 people found this review helpful -
Rating 1 out of 5Policy:
EssentialReview Received:
October 13, 2023nina from VA Verified Squaremouth CustomerOur flight from home was cancelled and we were delayed for 16+ hours, resulting in the loss of a night in Austria. Additionally, our luggage didn't show up until the third day.
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Initially Nationwide requested documentation from United Airlines regarding the cancelled flight which I obtained and provided. Then they wanted proof of the payment for our first night in Austria. Again, I got that and submitted it along with all the documentation regarding the delayed luggage. I also provided them with a receipt for $11.66 which is the only receipt I had for essentials we had repurchased.
Ultimately we got payment in the amount of $122.78 to compensate us.
I submitted a written appeal stating that the $111.12 paid for loss of accommodation the first night didn't even cover what I had paid. I sent back the checks and asked that they please review the payments.
Now I received a notice saying that the payment had been made in error and, according to the fine print in the policy, we're not entitled to anything for the loss of accommodation, 16 + hours loss of vacation or delay in luggage. Accordingly, they will send me another check in the amount of $11.66.
So not only do we not get reimbursed for our losses of time and money, I had to go through loads of hoops to get all the documentation they requested and, once I questioned the payment, they took it all back. I clearly am not in a position to fight a big company like Nationwide but I certainly will NEVER use them again for any type of insurance.
7 out of 7 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 12, 2023M. Hunter from VA Verified Squaremouth CustomerWas this review helpful to you?I am still gathering information to submit a claim (interrupted trip per Covid)
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
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October 8, 2023Lori from OR Verified Squaremouth CustomerWas this review helpful to you?Very easy process! All questions were answered in a timely and helpful manner.
3 out of 7 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 8, 2023Roberta from KS Verified Squaremouth CustomerWas this review helpful to you?Fortunately we did not need to file a claim.
0 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 6, 2023Paul from OH Verified Squaremouth CustomerWas this review helpful to you?It is too earlly to provide you with feedback as I only recently submitted a claim due to Azamara Cruises not visiting a port that was paid for in our original cruise intinerary, and at which we had planned an extensive excursion there.
0 out of 2 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 3, 2023Nicole from CO Verified Squaremouth CustomerThe claim website was easy to navigate and provided clear explanations.
I received a check in the mail for the full amount of my claim.
It would have been nice to have received updates regarding the status of the claim.
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6 out of 6 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
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- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
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- Travel Insured International
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- TravelSafe
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- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information