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Rating 4 out of 5Policy:
EssentialReview Received:
July 6, 2023Leland from SC Verified Squaremouth CustomerWas this review helpful to you?Currently filing claim for flight delay/cancelations
3 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
Cruise LuxuryReview Received:
July 4, 2023Adonis from GA Verified Squaremouth CustomerAfter filing our claim, it took about 2 weeks and we received reimbursement for 98% of our costs incurred due to a delay.
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14 out of 15 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
July 4, 2023Giselle from CA Verified Squaremouth CustomerWas this review helpful to you?I contacted Nationwide on the second day of our trip because my husband slipped and fell at the resort and was injured.
I spoke to Rose and she reassured me and gave me information that helped me immensely. She also called me the following morning and made me feel cared for, which went a long way to ease (our) worries.
I just submitted a claim.
15 out of 19 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
June 30, 2023Anne from PA Verified Squaremouth CustomerWas this review helpful to you?My itinerary changed several times and I was able to make all the changes necessary to my policy to fit my evolving plans!
5 out of 6 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
June 23, 2023Robert from HI Verified Squaremouth CustomerThe claims website is challenging in that it requires exact name and ID matches to start the claim. When I called Nationwide for help, I was advised it was a third party handling the claims. In the automated process now, but not easy to navigate.
Review Updated: 07/21/2023
I finally received my claim check today. The process was slow and required several follow up emails from me, but eventually was paid.
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14 out of 15 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
June 21, 2023Scott from NY Verified Squaremouth CustomerWas this review helpful to you?Easy to deal with, had date changes due to flight changes with no problems
5 out of 5 people found this review helpful -
Rating 2 out of 5Policy:
EssentialReview Received:
June 15, 2023Traveler from NC Verified Squaremouth CustomerWas this review helpful to you?Nationwide has a bizarre requirement that you fully insure all non-refundable parts of your trip in order to qualify for the pre-existing condition waiver. This can be very difficult to do, as with our self-planned trip to Europe, when many lodging establishments (including Airbnb), pre-booked train reservations, and other fees have different cancellation dates before the fees become non-refundable. I pointed this out to the Nationwide agent and she actually agreed with me, but said it continues to be the policy. Fortunately I did not have to make a claim, but I had a real feeling of insecurity about the coverage, in spite of doing my best to make sure we had insured the trip to its full cost. I was disappointed at having spent the money and not feeling secure that the coverage was reliable.
16 out of 16 people found this review helpful -
Rating 3 out of 5Policy:
PrimeReview Received:
June 4, 2023Robbie from CT Verified Squaremouth CustomerI am still waiting to hear about my claim.
Review Updated: 07/21/2023
We purchased the insurance in case our flight was canceled, which it was. We paid $500 more for a direct flight so we could be back on a certain day to return to work/and go on a business trip. Because the flight was canceled we did not have the Memorial Day buffer and my husband had to fly out to California the next morning after getting in at 3am.
We did not have any clothes or toiletries because our luggage was on the plane and we were stuck in Lisbon carrying around laptops and carry on luggage. We wound up riding a tour bus all day because of this.
We explained repeatedly about the extra money for a direct flight. We should have received some reimbursement for that. We won't be using this insurance company again.
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14 out of 16 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
June 3, 2023Agnes from TX Verified Squaremouth CustomerWas this review helpful to you?Thanks
1 out of 3 people found this review helpful -
Rating 1 out of 5Policy:
Cruise ChoiceReview Received:
May 30, 2023Patricia from CA Verified Squaremouth CustomerWas this review helpful to you?After buying my insurance, I had to cancel the first part of my trip. Your company made this very difficult and time consuming. I will not purchase travel insurance from you again.
10 out of 12 people found this review helpful
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Additional Information