Sales & Service Data

TOTAL SALES
1,030
Since 2015
MONTHLY SALES
0
Average Monthly Sales Since 2015
REVIEWS
29
Since 2015
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

1,030
policies sold

0.0%
negative reviews

0.0% (0) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    18
  • 4 stars
    7
  • 3 stars
    4
  • 2 stars
    0
  • 1 stars
    0
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

Protect Your Bubble Reviews


  • Overall Rating 5 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    So far everyone @ PYB has been so kind. My claim is ready to be sent; the police report was late, due to the officer losing his dad on the week end after the claim was filed.

    So far , I would say this company has helped us and been very patient.

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  • Overall Rating 3 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    Tried to contact PYB to change the dates of departure a couple times, and kept getting transferred to the after-hours emergency line, which couldn't help me. It took forever to change the dates of my trip. But it didn't matter in the end, because I cancelled the trip entirely.

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  • Overall Rating 5 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    Needed to upgrade the policy, customer service were great!

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  • Overall Rating 5 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    This is a positive review for Squaremouth because my claim has not been settled with Protect your Bubble yet. I will provide feedback once the claim has been paid and closed. I never expected to get sick and I never expected the Safari company to drop the ball so badly related to purchasing travel insurance on our behalf. . I am a Wilderness and travel Medicine Physician and NEVER travel anywhere outside the U.S. without comprehensive travel insurance. The lack of insurance, if you have to be air evacuated can be financially devastating or even worse leave you stranded in a terrible part of the world wit substandard health care. I asked my wife several times about our trip insurance and she assured me that she had requested the African Tour company to arrange forth e insurance....GUESS WHAT ? Despite her filling out the forms and turning them in they dropped the ball and we missed the opportunity to buy policies for our family during the time sensitive period. i was quite upset. Ia m a member oft he Diver's Alert Network and tried to get travel insurance through my organization but it just was too time consuming and it gave me one option. Squaremouth was as easy a site to buy travel insurance as I have ever experienced! I was able to compare various policies to select one that would cover my family on our African Safari. I will tell you that I counsel travelers all the time to buy a comprehensive travel insurance when traveling to third world countries and can't imagine that anyone would ignore my advice. It was a blessing that the Squaremouth site was so easy and provided so many options for trip insurance because just a few days before our departure i started having serious pain in my hands and fingers and feel and hurt my neck because I wasn't able to grasp objects with my hands. I was treated immediately and the doctor said forget going to Africa. if I had not bought travel insurance the entire trip would have been a financial disaster because the Africa Tour company was more upset not having a full tour that the fact that I was sick and unable to travel. Unfortunately i am going to miss several months of work and without a travel policy all of the money we set aside fort he 3 week safari would have been completely wasted. The claim has not been settled yet, so I will report back to you and let you know if my Bubble was protected or popped!

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  • Overall Rating 4 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    Give me peace on mind the price was reasonable thanks

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    It was a bit complicated understanding what was & wasn't covered. I wish I had known about the 21 day window with a cruise especially with pre=existing conditions, but now I know for future.

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  • Overall Rating 5 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    I have used this service several times now and have been pleased. We are planning another trip and I will call them when I book in a few days. We experienced a 7 hour plane delay on our last European vacation "tripping" the benefits of our policy. I called and the agent was very pleasant and helpful. As it turned out, with the airline comps I would only collect $27 from SquareMouth, not enough to take the time away from my medical practice to fill out forms. This is my $27 tip to SquareMouth. Thanks

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  • Overall Rating 3 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    The amount of documentation required to submit for a travel delay is not worth the effort. This company also stopped selling travel insurance in the US 4 days before the end of my trip. Had I been told what documentation to get when I called about my delay it would have been easier to obtain. Now I would have to backtrack

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    I can't really evaluate the insurance until my claim is settled.

    Review Updated: 08/13/2016

    Filing a claim was easy. I called and they told me what they needed and e mailed me the form. I think I got reimbursed in about four weeks.

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  • Overall Rating 5 out of 5
    Policy:
    Basic Plan
    Review Received:
    From: Verified Squaremouth Customer

    Great industry to have and such ease in doing it

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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