24 hour assistance provided
Travel insurance providers have a 24-Hour Assistance Service department to help travelers 24/7 during their trip.
Assistance Services listed in this section are not insurance benefits. Costs and expenses associated with the services provided by UHC Global are your responsibility, unless stated otherwise.
Replacement of Lost or Stolen Travel Documents.
UHC Global will assist the Participant in taking the necessary steps to replace passports, tickets, and other important travel documents.
Emergency Travel Arrangements.
UHC Global will make new reservations for airlines, hotels, and other travel services for a Participant in the event of a covered emergency.
Transfer of Funds.
UHC Global will provide the Participant with an emergency cash advance subject to UHC Global first securing funds from the Participant (via a credit card) or his/her family.
Should Participants require legal assistance, UHC Global will direct the Participant to a duly licensed attorney in or around the area where the Participant is located.
UHC Global will provide immediate interpretation assistance to a Participant in a variety of languages in an emergency situation. If a requested interpretation is not available or the requested assistance is related to a nonemergency situation, UHC Global will provide the Participant with referrals to interpreter services. Written translations and other custom requests, including an on-site interpreter, will be subject to an additional fee.
Participants may send and receive emergency messages toll-free, 24-hours a day, through the UHC Global Emergency Response Center.
Worldwide Medical and Dental Referrals.
Upon a Participant’s request, UHC Global will provide referrals to pre-approved physicians, hospitals, dentists, and dental clinics in the area the Participant is traveling in order to assist the Participant in locating appropriate treatment and quality care.
Monitoring of Treatment.
As and to the extent permissible, UHC Global will continually monitor the Participant’s medical condition. Physician Advisors will provide consultative and advisory services to UHC Global in relation to the Participant’s medical condition, including review and analysis of the quality of medical care received by the Participant.
Relay of Insurance and Medical Information.
Upon a Participant’s request and authorization, UHC Global will relay the Participant’s insurance benefit information and/or medical records and information to a health care provider or treating physician, as appropriate and permissible, to help prevent delays or denials of medical care. UHC Global will also assist with hospital admission and discharge planning.
24-Hour Health Information.
UHC Global will provide access to registered nurses who are available 24 hours a day, 365 days a year, to deliver symptom decision support, evidence-based health information and education, and medication information. They will assist Participants in understanding treatment options to discuss with their doctor(s) and answer medication questions.
Medication and Vaccine Transfers.
In the event a medication or vaccine is not available locally, or a prescription medication is lost or stolen, UHC Global will coordinate the transfer of the medication or vaccine to Participants upon the prescribing physician’s authorization, if it is legally permissible.
Updates to Family, Employer, and Home Physician.
Upon a Participant’s approval, UHC Global will provide periodic case updates to appropriate individuals designated by the Participant in order to keep them informed.
Replacement of Corrective Lenses and Medical Devices.
UHC Global will assist with the replacement of corrective lenses or medical devices if they are lost, stolen, or broken during travel.