Reviews, Sales, and Service Ratings for
Arch RoamRight

Customer service at Arch RoamRight is outstanding. Our travel plans had to be severely adjusted due to a glitch on the tour company's end. The RoamRight team was responsive, positive and reassuring while enabling us to make different plans.

We will always look to SquareMouth, and especially RoamRight, for our travel insurance needs. They are the best, by far!

I had an eye infection on board ship to the amount of $500.00 I expected to go right through the insurance, but had to go through my primary. I have sent in all my papers to Medicare. I will see how much they pay and will submit the remainder to the insurance I purchased through Arch RoamRight (swquaremouth Policy # TVL1278163018. It will take 60 days to hear from Medicare.

Gave me peace of mind travelling to an area prone to hurricanes. Will definitely be using RoamRight in the future.

Perfect trip to Italy! I was happy to have the comfort of an insurance policy, but even happier to not have to use it.

I am very disappointed with Arch Roamright. We filed our claim over a month ago for a missed connection (included in our plan) and have heard nothing from them. I would think that good service means that someone from their company contacts claimants to let them know approximately how long it will take to resolve a claim. I am aware that we filed claims during a hurricane that disrupted service on the East Coast, but a month should be long enough to give us an idea regarding when the claim will be examined.

Daniel,

Thank you for taking the time to leave a review.

As you noted, major hurricanes did disrupt travel on the East Coast, causing a significant influx of claims. We are working diligently to thoroughly and accurately review all claims in the order they are submitted.

Your claims examiner will be contacting you soon to update you on the status of your claim. We appreciate your patience.

The website would not allow me to buy the policy I wanted directly (on both policies I have bought for separate trips) and I had to call a representative both times to make the purchase. Fix the website.

My IPhone got stolen in the trip. I am very happy that I can make a claim for the personal item loss.

We could have used more instruction on just what the policy might cover, or does cover. We could have used more information on just who would provide any care we might need and just where that service might be provided. The whole service seems lacking clarity and seems like a shot in the dark when looking for specific services available through this policiy. MORE, MORE Specifics.
We would look for a different provider next time to feel covered by any insurance at all.

Joseph,

Thank you for taking the time to leave a review.

Before purchasing a plan when comparing via SquareMouth, you are able to view the policy documents which include details such as benefits, benefit limits, definitions, exclusions, and assistance service providers.

You should have also been provided with contact information for our highly-rated customer service team who could have provided answers for any questions you may have had, either before or after purchasing.

We do our best to provide as much policy details to our potential customers as possible in an effort to ensure they are choosing a plan that best fits their travel needs.

We hope when it is time for your next trip, you consider us again. If you need any assistance in the meantime, feel free to contact our customer service team at 855-762-6744.